|Guidance on Fair Treatment of Customers (LA01COILSCTXT0420)||$ 110.00|
Lesson 1 of The New Guidance on Fair Treatment of Customers addresses the creation of the Guidance document, its purpose and scope, as well as an explanation of the document’s impact on five key areas of the industry’s activity. Lesson 2 of the course deals with the Customer Outcomes the industry hopes to achieve, as well as the specific attitudes and practices on the part of industry representatives which will accomplish these goals. There are twelve distinct outcomes articulated and for each of these outcomes there are behaviors which can be observed and monitored.
Successful participants of the course will:
Access Duration from the Date of Purchase: 6 Month(s)
Credit Hours: 2
Credit Type: Life/A&S - Technical
Credit #: MB34143Accrediting Provinces: