Life insurance agents and financial planners in Quebec can benefit by taking ILScorp's CSF accredited online courses. With more than 100 PDU credits available for a one-time fee, the CSF annual subscription is the most cost-effective way to obtain your mandatory PDUs.

Les agents d'assurance de personnes et les planificateurs financiers du Québec peuvent bénéficier des cours accrédités par la CSF offerts en ligne par ILScorp. Avec plus de 100 unités de formation continue (UFC) disponibles pour un paiement unique, l'abonnement annuel CSF est le moyen le plus efficace d'obtenir vos UFC obligatoires.

Access Duration from the Date of Purchase: 6 Month(s)

Total Number of Courses: 67

View courses in this Bundle

Total Number of Credit Hours: 167

Les objectifs de la Leçon 1 sont:

• Expliquer le terme « éthique » comme il s'applique dans l'industrie du savoir.
• Décrire l'interaction entre le conscient et le subconscient et le rôle que cette interaction joue pour former le code d'éthique d'un individu.
• Décrire l'impact que les perceptions du subconscient ont sur les conceptions conscientes d'une personne sur la réalité. Les objectifs de la Leçon 2 sont:
• Décrire les responsabilités que détient un représentant en assurances
• Introduire et expliquer le code d'éthique et les lois qui s'appliquent aux représentants en assurances
• Décrire les buts d'un bon représentant en assurances. Les objectifs de la Leçon 3 sont:
• Expliquer l'importance de connaitre le client pour fournir le meilleur service.
• Décrire la conduite appropriée et professionnelle pour un agent

This is a CSF accredited Course.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Conformite - Compliance

Credit #: CSF13-10-30629

Accrediting Provinces:

Ce cours sur l'éthique donne un aperçu du comportement déontologique dans un contexte général, ainsi que dans le secteur des assurances.

Objectifs de la formation

• Décrire les responsabilités juridiques entre l'agent et le principal
• Décrire le rôle et les responsabilités d'un agent
• Décrire davantage le rôle et les responsabilités d'un agent
• Décrire les obligations d'un agent envers un client ou un client éventuel
• Décrire certaines des règles qui régissent la publicité d'investissement
• Décrire davantage les obligations et le comportement adéquat des professionnels
• Décrire les interactions positives entre les différents types de professionnels

Expliquer les tâches inclues dans un règlement de sinistre et décrire le comportement positif nécessaire lorsque l'on traite avec les survivants et les bénéficiaires

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Conformite - Compliance

Credit #: CSF13-10-30630

Accrediting Provinces:

Ce cours sur l'éthique donne un aperçu du comportement déontologique dans un contexte général, ainsi que dans le secteur des assurances.

Objectifs de la formation

• Décrire certaines des difficultés inhérentes au travail du professionnel
• Décrire certaines solutions aux difficultés financières uniques au professionnel
• Décrire les changements qui se sont produits avec le passage au nouveau Milieu du travail de la connaissance
• Expliquer le rôle du manager dans l'aide qu'il apporte à son organisme afin de réussir la transition vers ce nouveau modèle
• Expliquer le rôle du manager dans l'aide qu'il apporte à son organisme afin de réussir la transition vers ce nouveau modèle
• Décrire le rôle que la communication a joué tout au long de l'histoire de l'homme
• Expliquer les avantages d'une communication efficace dans le nouveau milieu du travail de la connaissance
• Décrire certains des problèmes que de faibles compétences en communication peuvent causer dans le milieu du travail, et expliquer la nécessité qu'ont tous les individus dans un organisme d'apprendre à communiquer efficacement

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: Compliance - Conformite

Credit #: CSF13-10-30631

Accrediting Provinces:

The discussion of corporate Group Insurance and Retirement plans will focus on the following topics, specifically: Corporate Benefits Programs 1. Group Insurance - General Characteristics 2. Group Disability Plans 3. Health Care Plans - Extended Health Care 4. Contributory and Non-Contributory Group Plans 5. Association Group Insurance 6. Corporate Registered Pension Plans (RPPs) 7. Glossary of Pension Terms

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Group ins. of person

Credit #: CSF14-10-32559

Accrediting Provinces:

Learn technical details about the Individual Pension Plan (IPP) strategy and gain an understanding of what an IPP is, how the deductions are created, as well as a practical framework on how they work.

Topics include:

• Introduction to the IPP
• Overview of the IPP
• The Numbers
• Discussion and Overview
• Case Examples

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: Insurance of persons

Credit #: CSF17-08-39969

Accrediting Provinces:

Assurance-accident et assurance-maladie collectives et Régimes de pension agréés (RPA)

• Les prestations hebdomadaires sur le revenu
• L'assurance-invalidité de longue durée {ILD}
• Les prestations sur la mort accidentelle et la mutilation (MA & M)
• Les prestations supplémentaires sur les soins de santé

Cotisations aux régimes collectifs

Régimes de pension agréés {RPA}

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Group Ins. of Person

Credit #: CSF14-01-31194

Accrediting Provinces:

Whether you are planning on getting your designation as a Chartered Business Valuator, or are simply an interested investor, valuing a business can be a difficult but worthwhile endeavour. Throughout this course, you will be introduced to common business valuation techniques and the theory underlying these techniques. This course will begin with an introduction of the concept of the Time Value of Money. It will outline different techniques used for calculating the cost of capital, which is then used to calculate the present value of a business using a Discounted Cash Flow Analysis. This course will also explain how a Sensitivity and Scenario Analysis can be implemented and will conclude with one last valuation technique, namely, the Method of Comparables.

By the end of this course, you will have developed a basic understanding of common business valuation techniques that will help you to accurately estimate a firm’s value.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF17-07-39921

Accrediting Provinces:

Lesson 1: Introduction to Economic Theory This course briefly introduces Traditional Finance Theory as a backdrop to the new field of Behavioural Finance Theory. This first section will go over the assumptions that Traditional Finance Theory makes and how, in real life, not all of them hold up. Additionally, you will be introduced to Behaviour Finance and shown how it fills in the holes left by Traditional Finance Theory. Lastly, you will be introduced to some of the anomalies of the market place as well past market inefficiencies and market crashes.

Lesson 2: Investment Behavioural Types and Biases This section focuses on how irrationality affects the stock market. It will identify some of the flaws of Traditional Finance Theory and how the new field of Behavioural Finance attempts to circumvent these flaws. This section also highlights some biases your clients might have and possible pitfalls to investment that you can help them avoid. The course material will help you to identify types of investors and to anticipate their needs and preferences. Overall, the course objective is to make you a better advisor, able to serve your clients with a broader perspective and maximize the returns on their portfolios.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: General Subjects

Credit #: CSF17-07-39925

Accrediting Provinces:

Learning Objectives: • The advantages of purchasing an RRIF over other investment options • The different types of RRIFs that can be purchased and the advantages and disadvantages of each option. • How to plan which type of RRIF best suits your individual needs • The tax implications involved in withdrawing money from an RRIF. • The preferred maturity option that best suits an individual person’s financial criteria. • Foreign content rules and the advantages of investing in foreign content in regards to maturity options. • The tax implications involved regarding RRIFs. • The advantages of RRIFs over annuities.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: General Subjects

Credit #: CSF14-01-31190

Accrediting Provinces:

The objective of this course is to confirm that you are doing things that your customers expect from you and to support you in enhancing the service you already provide.

Topics covered include:

• Eight ways to improve the service we provide to our Customers
• Assessing your customer service skills

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF17-07-39920

Accrediting Provinces:

L’information de cette dernière section du cours de deux parties pris dans le livre intitulé Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing par Major Général Perry M. Smith Ph.D Dans la Partie 1, nous avons regardé les talents requis pour devenir des dirigeants efficaces sous les titres suivants:

Partie 1 – Direction

1. Les trente éléments fondamentaux de supervision
2. Prendre en charge
3. Établir les standards
4. Créer une vision stratégique
5. Établir les priorités
6. Prendre les grandes décisions
7. La décentralisation et obtention de comptes rendus
8. Les directives durant les changements et situations de crise
9. Gérer les revers
10. Maniement des médias

Dans la partie 2, nous allons regarder les autres choses que vous devez accomplir pour devenir un dirigeant plus efficace et/ou un superviseur, spécifiquement Partie 2 - Les gens et les organisations

1. Travailler pour le grand patron – les 9 types de patrons et ce qui les motive
2. L’embauche – Comment recruter et sélectionner les bonnes personnes
3. Comment prendre soin de vos gens – les récompenses et les promotions?
4. Comment conseiller les associés re : au sujet des performances
5. Les compliments créatifs pour promouvoir le bon moral des individus et de l’organisation
6. Enseigner et Lire – Deux devoirs de tout dirigeant
7. Licenciement d’employé – Partie intégrante du travail

Partie 3 - Formation et croissance personnelle et professionnelle En vous regardant – 20 choses qui pourraient vous aider à devenir un dirigeant plus efficace.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: General Subjects

Credit #: CSF17-07-39929

Accrediting Provinces:

Ce cours fournit des renseignements sur les Lois de confidentialité du Québec pour le secteur privé et sa relation avec la loi du gouvernement fédéral sur la protection des renseignements personnels et les documents électroniques du Canada, connue sous le nom de LPRPDE. Le cours a été conçu pour satisfaire les exigences de conformité pour les participants de l'industrie de l'assurance dans la province du Québec.

PLAN DU COURS

Ce cours est divisé en 6 parties:

• Partie I: Pour tous les courtiers: protéger les règles de confidentialité de nos clients
• Partie II: Les 10 principes sous-jacents régissant les lois sur la confidentialité
• Partie III: Les points communs sur la confidentialité entre les lois provinciales et les lois fédérales
• Partie IV: L'Acte du secteur privé du Québec
• Partie V: Exercices de formation
• Partie VI: Section résumé

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF17-08-39971

Accrediting Provinces:

This course discusses the following:

• Schedule of Contributions
• How the Retirement Pension Is Calculated
• Spouses Sharing CPP/QPP Retirement Pensions
• Spouses Sharing Pensionable Earnings
• The CPP/QPP Disability Pension
• Pensions for Surviving Spouses
• The Old Age Security Program (OAS)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31191

Accrediting Provinces:

To honour their principal mandate which is to protect investors and strengthen market integrity, regulatory organizations perform regular audits of their members. Discover the process of an audit and witness the importance and the scope of the work performed by experiences auditors. You will be re-assured.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF15-10-36536

Accrediting Provinces:

The Goal The goal of this four part program is to assist you in formalizing your service policy - to put your plan in writing so that everyone in your organization knows how you want customers to be treated.

This is a critical factor for success. It's something that all businesses should do.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: General Subjects

Credit #: CSF14-01-31201

Accrediting Provinces:

In this course, we will look at the basic skills of organization and prioritizing, time management myths and the skills needed to be as productive as possible, under the following headings: 1. Organization and basic scheduling 2. Time management misconceptions 3. First priority: prioritizing 4. Time killer: procrastination 5. Goals, blocks, clusters and distractions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31221

Accrediting Provinces:

In this course, we will look at basic skills of delegating, anticipating unexpected events and the technological tools to help with efficiency, under the following headings: 1. Delegating 2. Saying No 3. Anticipation 4. Time Crimes 5. Tools Of The Time Management Trade

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31222

Accrediting Provinces:

Ce cours couvre les sujets suivant:

• Clauses de polices
• Bénéfice garanti d'assurabilité (Guaranteed Insurability Benefit)
• Indemnité de décès accidentel (Accidental Death Benefit)
• Exonération de prime incapacité totale (Total Disability Waiver of Premium)
• Exonération parentale (Parent Waiver)
• Conclusion – Les clauses attachées

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: Insurance of Persons

Credit #: CSF14-01-31216

Accrediting Provinces:

This insurance ethics course provides an overview of what ethical behaviour is in a general context, as well as ethics in the insurance industry.

Lesson 1: The Meaning and Function of Ethics in the New Knowledge Workplace will explain the term ethics as it applies in the workplace, and review the roles that the conscious and unconscious mind have in forming an individual's code of ethics. The impact that unconscious perceptions have on a person's conscious conceptions of reality will also be described.

Lesson 2: Ethics and the Professional Insurance Agent/Broker will review the responsibilities of an insurance representative, introduce the Code of Ethics, and laws that apply to insurance representatives and describe the goal of a good insurance representative.

Lesson 3: The Agents Role and Responsibilities explains the importance of knowing your client in order to provide the best possible service and insurance product, and describes appropriate, professional behaviour for an agent.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF13-10-30629

Accrediting Provinces:

Lesson 1: The Law of Agency introduces and describes the difference between “actual” and “apparent” authority. It reviews the law of agency and defines principals and third parties, as well as addressing disputes that can arise.

Lesson 2: Legal Liability between Principal and Agent describes the legal liabilities between an insurance agent and his/her principal including: the agent's obligation to follow the lawful instruction of a principal; a principal's entitlement to indemnification by an agent exceeding their authority; and the liability of a principal to a third party.

Lesson 3: The Agent's Role and Responsibilities describes the roles and responsibilities of an insurance agent, including the agent's duty of care; how an agent presents themselves to the public; the fiduciary duty of life insurance agents; and the importance of clarifying cost illustrations.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF13-10-30630

Accrediting Provinces:

This insurance ethics course provides an overview of what ethical behavior is in a general context, as well as ethics in the insurance industry.

Learning Objectives

• Describe some of the difficulties inherent in working as a professional
• Describe some solutions to the financial difficulties unique to the professional
• Describe the changes that have come about with the shift to the new Knowledge Workplace
• Explain the role of the manager in helping his/her organization to successfully transition to this new model
• Explain the role of the manager in helping his or her organization to successfully transition to this new model
• Describe the role that communication has played throughout human history
• Explain the benefits of effective communications in the new knowledge workplace
• Describe some of the problems that poor communication skills can cause in the workplace, and explain the need for all people in an organization to learn to communicate effectively

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: Compliance

Credit #: CSF13-10-30631

Accrediting Provinces:

This course covers the following topics: How Premiums Are Calculated Mortality Experience • Non-smoker premiums • Fraudulent smoking declarations • Interest Earnings (3-8 to 1) Operating Expenses Rating for Substandard Risks

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of persons

Credit #: CSF14-01-31192

Accrediting Provinces:

Les informations contenues dans ce cours sont tirées du livre intitulé 201 façons de traiter avec les personnes difficiles par Alan Axelrod et Jim Holtje.

Dans ce cours, nous allons voir comment vous pouvez transformer vos 'rencontres du pire type' avec vos collègues et vos clients en échanges productifs et agréables.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31203

Accrediting Provinces:

Durant ce cours, nous allons examiner, sous les rubriques suivantes, les compétences requises pour traiter avec les gens difficiles:

Difficulté numéro 1 - La paresse

Difficulté numéro 2 - Le patron tyrannique

Difficulté numéro 3 - Les critiques constantes

Difficulté numéro 4 - Les perfectionnistes éternels

Difficulté numéro 5 - Les têtus

Difficulté numéro 6 - Les démoralisateurs

Difficulté numéro 7 - Trop de silence

Difficulté numéro 8 - Les trouveurs d'erreurs

Difficulté numéro 9 - Décompresser

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31206

Accrediting Provinces:

This course covers the Group Accident and Sickness Insurance:

• The Weekly Income Benefit
• Long-Term Disability {LTD} Insurance
• The Accidental Death and Dismemberment Benefit (AD & D)
• Extended Health Care Benefits

Also, Contributions to Group Plans and the Registered Pension Plans {RPPs}

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Group Ins. of Person

Credit #: CSF14-01-31194

Accrediting Provinces:

This course covers the following:

• Limitations of Group Plans
• Fundamental Principles
• Advantages of Group Insurance
• Types of Group Plan
• Types of Group Benefits

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Group Ins. of Person

Credit #: CSF14-01-31195

Accrediting Provinces:

The service experts all agree that every time a customer leaves our premises, they will form an opinion of how well they have been served. If we do a good job in meeting their service expectations, they will be satisfied, tell others, and come back. If we don't do a good job, they won't be back and worse still, they will tell others about we've failed them.

The message provided in this workshop is simply this: Develop a formal customer service program before your competitors do - it will help you to grow and prosper!

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: General Subjects

Credit #: CSF14-01-31188

Accrediting Provinces:

In this course, we will look at skills required of all effective leaders under the following headings:

Part 1 – Leadership

1. Thirty Important Leadership Fundamentals
2. Taking Over
3. Setting Standards
4. Creating a Strategic Vision
5. Establishing Priorities
6. Making the Big Decisions
7. Decentralizing and Getting Feedback
8. Leading During Change and Crisis.
9. Dealing with the Downside
10. Handling the Media

In Part 2, we will look at the additional things you must do in the organization to become a more effective leader and/or manager, specifically:

Part 2 - The People And The Organization

1. Working for the Big Boss – 9 Types of Bosses and What Makes Them Tick
2. Hiring - How to Recruit and Select the Right People
3. How to Take Care of your People – Rewarding and Promoting Employees
4. How to Counsel Associates re: Performance Issues
5. Complimenting Creatively to Promote Individual and Organizational Morale
6. Teaching and Reading – Two Duties of All Leaders
7. Firing Employees – It Goes with the Territory

Part 3 - Personal And Professional Growth And Education

Looking at Yourself – 20 Things That Will Help You to Become a More Effective Leader

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: General Subjects

Credit #: CSF17-07-39929

Accrediting Provinces:

This national self-regulatory organization has the mandate to protect investors and strengthen market integrity. It carries out its regulatory responsibilities through setting and enforcing rules regarding the proficiency, business and financial conduct of dealer firms and their registered employees. Discard the unknown and familiarize yourself with its structure as well as its roles and responsibilities. You will discover the means this organization uses to set and enforce market integrity rules regarding trading activity on Canadian equity marketplaces.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Compliance

Credit #: CSF15-10-36524

Accrediting Provinces:

In this course, we will identify the rules for getting and keeping the best employees under the following headings:

1. The Great Boss Success Formula
2. Follow the Leader
3. Will the Real Boss Stand Up?
4. Lose Customers or Lose Employees
5. Mediocrity
6. Hire Slow
7. Hiring is a Promise
8. Delegate
9. Pay Attention!
10. Well-done!
11. Confronting
12. Be Firm, Fair, and Friendly

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31183

Accrediting Provinces:

Pour répondre à leur mission principale qui est de protéger les investisseurs et d’assurer l’intégrité des marchés, les organismes règlementaires procèdent à des inspections ponctuelles de leurs membres. Découvrez le processus d’une inspection et constatez l’importance et l’étendue du travail effectué par des inspecteurs expérimentés, vous serez rassuré.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF15-10-36536

Accrediting Provinces:

This video course is great for agents working with clients who are planning their retirement and are looking for ways to generate retirement income.

Topics Include:

• Target Clients
• Retirement Concerns
• Terminology
• Definitions
• Legislative Overview
• Income Tax Act
• Strategy Review
• Case Examples

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Group savings plan b

Credit #: CSF16-04-37594

Accrediting Provinces:

This course will scope the current landscape of “social-based” investing including a review of the collaborations, organizations, and trendsetters in this industry.

In addition to discussing the history of Responsible Investing, it will also review case studies and topics on corporate governance, environmental sustainability, and corporate responsibility today.

Topics include:

• Introduction to Responsible Investing
• Regulatory Environment
• Collaboratives
• Shareholder Engagement & Activism
• Environmental Perspectives
• Social Perspectives
• Governance Perspectives
• Practical Application

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Compliance

Credit #: CSF17-03-39320

Accrediting Provinces:

Learning Objectives:

• Introduce and explain the 3 types of investment instruments and their respective variations.
• Explain the major types of investment-product opportunities, and to show the differences between investment saving and wealth accumulation as they relate to wealth accumulation.
• Explain and illustrate the "Rule of 72", as it relates to wealth accumulation.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Group savings plan b

Credit #: CSF16-04-37595

Accrediting Provinces:

Learning Objectives:

The objectives of Lesson 1 are to,

• Explain, illustrate, and demonstrate the structure, form, and operations of the stock market, as it relates to financial & retirement planning and investing.
• Demonstrate the differences between the major types of equity stocks.
• To explain, illustrate, and demonstrate the 3 types of investment income received from investing in the stock market (interest, dividends, capital gains).
• Allow the participants/clients to determine by completing a questionnaire, where they fit in on the 'risk' level (low, medium, high), and how the respective risk level affects their earning investment opportunities.

The objectives of Lesson 2 are to:

• Explain, illustrate and demonstrate the concept of mutual funds as an investment devices
• To understand the structure, form, and workings of mutual funds, and especially how they differ from segregated funds sold by insurance companies
• To explain and demonstrate the various types of mutual fund administration fees (e.g. open-end funds, closed-end funds, and Management Fees {MER}), in order for the participants/clients to prudently select mutual fund companies that offer the lowest administrative costs

The objectives of Lesson 3 are to:

• Explain inflation and demonstrate how it can affect investment
• Describe the investment risk that changing interest rates can create.
• To demonstrate the importance of diversifying investments

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Group savings plan b

Credit #: CSF16-04-37611

Accrediting Provinces:

Bonne façon pour s’initier ou améliorer ses connaissances sur l’industrie des valeurs mobilières. L’occasion idéale de se familiariser avec les différentes composantes de l’écosystème de l’industrie (organismes, bourses et autres). Démystifier les rôles et responsabilités de chacune d’elles ainsi que la place qu’elles occupent.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF15-10-36534

Accrediting Provinces:

Cet organisme d’autorèglementation a pour mission de protéger les investisseurs et d’assurer l’intégrité des marchés. Levez le voile sur l’inconnu et devenez familier avec la structure en place ainsi que les rôles et les responsabilités qui lui sont conférés. Vous découvrirez les moyens qu’elle utilise pour faire respecter les règles en vigueur à ses membres. Les pouvoirs qui lui sont délégués en tant qu’organisme règlementaire lui permettent de s’assurer que les firmes de courtage et leurs personnels inscrits en valeurs mobilières se conforment aux règles en vigueur.

Cette formation expose les engagements des maisons de courtage et les obligations auxquelles elles doivent se soumettre. De plus, elle présente les méthodologies axées sur les risques que l’OCRCVM utilise pour évaluer la situation financière et la conduite des affaires des sociétés membres afin d’identifier celles qui représentent un risque pour le public.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Compliance

Credit #: CSF15-10-36524

Accrediting Provinces:

Les bons vendeurs sont toujours à la recherche de nouveaux clients pour leurs produits ou services. La prospection fait usage de tous les moyens possibles pour dénicher des futurs clients. La prospection est une étape essentielle pour faire marcher l'entreprise. La deuxième moitié de ce cours explore les objections aux prix communes et comment les surmonter pour compléter une vente.

Les sujets inclus dans ce cours comprennent:

• Pourquoi certain agents ne sont pas bons à la prospection
• Stratégies de prospection - comment trouver le bon client
• Comment planifier votre approche
• Astuces générales pour toutes les situations de vente


• Les causes d'objections
• Pourquoi les clients manifestent leurs objections
• Méthodes et stratégies alternatives pour combattre les objections de "Prix"
• Comment réduire le nombre d'objections
• comment maitriser les objections de façon proactive

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: General Subjects

Credit #: CSF17-07-39930

Accrediting Provinces:

Ce cours traite de la suivante

• Tableau des cotisations
• Comment la pension de retraite est calculée
• Les conjoints partageant les pensions de retraite des RPC/RRQ
• Les conjoints partageant les gains admissibles
• La pension d'invalidité des RPC/RRQ
• Les pensions pour les conjoints survivants
• Le programme de la sécurité de la vieillesse (SV)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31191

Accrediting Provinces:

Objectifs de cours:

Dans ce cours, nous allons identifier les règles pour obtenir et garder les meilleurs employés sous les titres suivants :

1. La formule à succès du bon patron
2. Suivez le chef
3. Est-ce que le vrai patron veut bien se lever?
4. Perdre des clients ou perdre des employés
5. La médiocrité
6. Prendre son temps avant d'embaucher
7. Embaucher est une promesse
8. Déléguez
9. Portez attention!
10. Bon travail!
11. La confrontation
12. Être ferme, juste et amical

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31183

Accrediting Provinces:

Ce cours couvre les sujets suivant:

• Comment les primes sont calculées
• Expérience de mortalités
• Primes pour non-fumeurs
• Déclarations frauduleuses de tabagisme
• Gains d'intérêts (3-8 pour 1)
• Coûts d'opérations
• Évaluations des risques sous-standards

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of persons

Credit #: CSF14-01-31192

Accrediting Provinces:

La plupart d'entre-nous dans le commerce d'assurances savent que les produits et services de nos concurrents ne sont pas tellement différents des nôtres… et qu'il y a généralement presque ou aucune différence de prix entre ceux-ci. Toutefois, il existe des courtiers et des agences qui réussissent mieux que d'autres.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31217

Accrediting Provinces:

La plupart d'entre-nous dans le commerce d'assurances savent que les produits et services de nos concurrents ne sont pas tellement différents des nôtres… et qu'il y a généralement presque ou aucune différence de prix entre ceux-ci. Toutefois, il existe des courtiers et des agences qui réussissent mieux que d'autres.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31218

Accrediting Provinces:

In this course, we will look at the basic fundamentals of life insurance, paying attention to the history, marketing, evolution and types of insurance, under the following headings: 1. History Lesson 2. Going to Market 3. The Evolution of Life Insurance 4. Types of Insurers and Insurance Policies 5. Other Life Insurance Products 6. Contracts

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Insurance of Persons

Credit #: CSF14-10-32578

Accrediting Provinces:

In this course, we will look at the basic fundamentals of life insurance, paying attention to risk and risk retention, agent responsibilities and development, under the following headings: 1. Risk and Retention 2. Risk Management 3. Insurance and Risk Management 4. Agent's Responsibilities

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Insurance of Persons

Credit #: CSF14-10-32579

Accrediting Provinces:

Between the time that a policy is sold and the time that it is issued, our most important responsibilities are to see that:

1. The application is clear, complete, accurate and easy to read.
2. We are actively involved in ensuring the medical examination is handled:
   • to the convenience of all concerned; and
   • as quickly as possible for the protection of the applicant.
3. The inspection report, if required, is accurate and not delayed through inaccuracies or carelessness.
4. We follow up on all questions and requests.
5. The client's advisors, such as their accountants or lawyers, are treated in the same manner that the client is treated. We need to make sure that we do not invade their areas of expertise.
6. All required forms are submitted at the time of the application. Additional forms could include, preferred underwriting questionnaires, critical illness questionnaires or, in the case of disability insurance, financial information such as tax returns.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Insurance of Persons

Credit #: CSF14-01-31220

Accrediting Provinces:

This course covers topics such as:

• Policy Riders
• Guaranteed Insurability Benefit {GIB}
• Accidental Death Benefit {ADB}
• Total Disability Waiver of Premium {TDWP}
• Parent Waiver
• Riders - Conclusion

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: Insurance of Persons

Credit #: CSF14-01-31216

Accrediting Provinces:

Term Insurance • Increasing Term • Decreasing Term • Fixed-Period Term • Renewability and Convertibility • Re-Entry Term • Term to 100 Plans Permanent Insurance • Whole Life • Cash Surrender Value • Participating and Non-Participating Plans • Interest Rate-Sensitive Policies • Adjustable Premium Whole Life • Universal Life

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31199

Accrediting Provinces:

The information in this course is taken from a book entitled 201 Ways to Deal With Difficult People by Alan Axelrod and Jim Holtje.

In this course, we will look at how you can turn "close encounters of the worst kind" into productive and enjoyable exchanges with your co-workers and your customers.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31203

Accrediting Provinces:

In this course, we will look at skills required to deal with difficult people under the following headings:

• Difficulty #1 - Laziness
• Difficulty #2 – The Bullying Boss
• Difficulty #3 – Constant Critics
• Difficulty #4 – Perpetual Perfectionists
• Difficulty #5 – The Stubborn Ones
• Difficulty #6 – Morale Busters
• Difficulty #7 – Too Much Silence
• Difficulty #8 - Faultfinders
• Difficulty #9 - Venting

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31206

Accrediting Provinces:

Ce cours couvre les sujets suivant:

• Méthodes pour compenser les primes
• Compensation de primes
• Réduction de primes
• Compensation de primes en employant les bonifications d'assurance libérées
• Vie universelle

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31200

Accrediting Provinces:

This course will cover topics such as: Premium Offset Methods • Premium offset • Premium reduction • Premium offset using PUAs • Universal life

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31200

Accrediting Provinces:

The recycling of the proceeds of crime, better known as “money laundering”, is a process by which the proceeds of crime are converted into apparently justifiable capital by complex operations made by the deposit and withdrawal systems of financial institutions. Learn the new laws and main regulations put into place, as well as the requirements set towards the brokerage firms.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Compliance

Credit #: CSF15-10-36535

Accrediting Provinces:

Successful salespeople are always looking for new customers for their products or services. Prospecting includes all means available to salespeople to identify potential clients for the brokerage. It’s an essential step in producing new business. The second half of this course explores common objections and solutions in dealing with them to successfully complete a sale.

Topics covered in this course include:

• Why some producers are not good prospectors
• Prospecting Strategies – How to find the right people
• Planning your approach
• Helpful hints when dealing with any prospect


• Causes of Objections
• Why People Raise Objections
• Four Steps to Handling Objections
• Alternative Methods/Strategies when Dealing with an Objection to “Price”
• How to Reduce the Number of Objections
• Handling Objections Pro-Actively

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: General Subjects

Credit #: CSF17-07-39930

Accrediting Provinces:

This course covers the following topics:

• Protection Against Creditors
• Settlement Options
• Minors
• Divorce
• The Law Applicable to Quebec
• Matters of History
• Law 70
• Divorce

Matrimonial regimes

• Community of movables and acquests
• Changes in matrimonial regime

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Insurance of Persons

Credit #: CSF14-01-31198

Accrediting Provinces:

This course discusses:

• The Public Pension System
  • Canada and Quebec Pension Plans {CPP & QPP}
• Private Pensions
  • Employer Pension Plans
  • Types of Private RPPs are generally known as
  • Defined Benefit Plan (DBP)
  • Defined Contribution Plan (DCP)
  • Deferred Profit-Sharing Plan (DPSP)
  • Group Registered Retirement Savings Plan

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Group Ins. of Person

Credit #: CSF14-01-31193

Accrediting Provinces:

1ère partie

• Introduction
• Limites des régimes collectifs
• Principles fondamentaux

2ème partie

• Avantages de l'assurance collective
• Pour l'employeur
• Pour le salarié
• Genres de régimes collectifs
• Genres de prestations collectives

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Group Ins. of Person

Credit #: CSF14-01-31195

Accrediting Provinces:

Le recyclage des produits de la criminalité, mieux connu sous le vocable de «blanchiment d’argent», est un procédé par lequel les produits de la criminalité sont convertis en fonds apparemment légitimes par des opérations complexes effectuées au moyen du système de dépôts et de retraits des institutions financières.

Apprenez les nouvelles lois et les principaux règlements mis en place ainsi que les exigences envers les firmes de courtage. Découvrez les principaux acteurs, les responsabilités, chacune des étapes (placement, dispersion, intégration) ainsi que l’objectif que s’est fixé le gouvernement fédéral pour contrer ce fléau toujours grandissant.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Compliance

Credit #: CSF15-10-36535

Accrediting Provinces:

In this course, we will look the impact of identity theft on Canadians, methods in which identity thieves obtain information, case studies and risk management techniques. Topics to be discussed include:

1. What is Identity Theft?
2. Watch Your Back - Popular Tricks of Identity Thieves
3. True Crime - Identity Theft Cases in North America
4. Risk Management Techniques
5. Reacting to Identity Theft

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: Compliance

Credit #: CSF17-07-39931

Accrediting Provinces:

Learning Objectives:

• The choices persons have in what they do with their RRSPs, once they reach age 71
• The important considerations those over age 71 must make in order to continue their retirement's wealth accumulation
• The tax implications involved regarding the maturity options that RRSPs holders choose
• The advantages of 'income-splitting', concerning RRSP spouses
• The differences between Term-Certain annuities and Life annuities and the advantages and disadvantages of both.
• The important factors that affect which annuity may be beneficial for each individual.
• The ideal time for an individual to purchase an annuity.
• The implications involved regarding who benefits from remaining payments if the annuity holder dies.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31189

Accrediting Provinces:

A good way to learn or improve one’s knowledge of the securities’ industry! Get acquainted with the various components of the industry’s ecosystem (regulators, stock exchanges and others); demystify their roles and responsibilities; and, understand their place within the industry.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: Compliance

Credit #: CSF15-10-36534

Accrediting Provinces:

Most of us in the insurance business know that our competitors' products/services are not a lot different from our own . . . and there is generally little or no price difference between them. Yet, some agents and brokerages are more successful than others.

What gives these agents and brokerages a competitive advantage? What are they doing right? How do they keep their competitive edge?

Knowing the answers to these questions and acting on them would give us a competitive advantage.

This is the first of two courses addressing these questions.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31217

Accrediting Provinces:

Most of us in the insurance business know that our competitors' products/services are not a lot different from our own . . . and there is generally little or no price difference between them. Yet, some agents and brokerages are more successful than others.

What gives these agents and brokerages a competitive advantage? What are they doing right? How do they keep their competitive edge?

Knowing the answers to these questions and acting on them would give us a competitive advantage.

This is the second of two courses addressing these questions.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF14-01-31218

Accrediting Provinces:

The Principles of Insurance • Principles • Risks and their Certainties • Human Life Values • Why People Buy Life Insurance • Last expenses • Spouse's income • Dependency period income • Emergency fund • Education fund • Mortgage fund • The Sales and Service Process • Estate Planning • Financial Planning • How Life Insurance Covers Needs • Temporary Insurance • Permanent Insurance • Life Insurance & the Investment • Environment • Government Supervision Federal Legislation Provincial Legislation • Industry-Sponsored Protection Life and Health Insurance Industry—Consumer Protection Plan

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: Insurance of Persons

Credit #: CSF14-01-31219

Accrediting Provinces:

Il y a certains « éléments de base à propos du service à la clientèle » que tout le monde attend du fournisseur de service ou de produit. Nous devons veiller à maîtriser ces éléments de base.

Sujets
1ère section Huit façons d’améliorer les services que nous fournissons à notre clientèle;
2ème section Évaluez vos compétences de service à la clientèle;
3ème section Les caractéristiques d’un bon plan d’action d’un service à la clientèle.

Cette révision des « éléments de base du service à la clientèle » a deux buts:
1°De confirmer que vous faites les choses de la bonne manière, c’est-à-dire les choses que vos clients attendent de vous;
2°De vous aider à améliorer le service que vous fournissez à vos clients.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: General Subjects

Credit #: CSF17-07-39920

Accrediting Provinces:

Durant ce cours, nous allons parler de l'impact qu'ont les vols d'identité sur les Canadiens, des méthodes que les voleurs d'identité utilisent, des études de cas et des techniques de gestion de risques.

Les sujets dont nous allons discuter sont les suivants :

1. Qu'est-ce que le vol d'identité?
2. Faites attention - Astuces courantes que les voleurs d'identité utilisent
3. Crime véritable - Cas de vols d'identité en Amérique du nord
4. Techniques de gestion de risques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: Conformité

Credit #: CSF17-07-39931

Accrediting Provinces: