Life insurance agents and financial planners in Quebec can benefit by taking ILScorp's CSF accredited online courses. With more than 100 PDU credits available for a one-time fee, the CSF annual subscription is the most cost-effective way to obtain your mandatory PDUs.

Les agents d'assurance de personnes et les planificateurs financiers du Québec peuvent bénéficier des cours accrédités par la CSF offerts en ligne par ILScorp. Avec plus de 100 unités de formation continue (UFC) disponibles pour un paiement unique, l'abonnement annuel CSF est le moyen le plus efficace d'obtenir vos UFC obligatoires.

Access Duration from the Date of Purchase: 6 Month(s)

Total Number of Courses: 61

View courses in this Bundle

Total Number of Credit Hours: 154

Les objectifs de la Leçon 1 sont:

• Expliquer le terme « éthique » comme il s'applique dans l'industrie du savoir.
• Décrire l'interaction entre le conscient et le subconscient et le rôle que cette interaction joue pour former le code d'éthique d'un individu.
• Décrire l'impact que les perceptions du subconscient ont sur les conceptions conscientes d'une personne sur la réalité. Les objectifs de la Leçon 2 sont:
• Décrire les responsabilités que détient un représentant en assurances
• Introduire et expliquer le code d'éthique et les lois qui s'appliquent aux représentants en assurances
• Décrire les buts d'un bon représentant en assurances. Les objectifs de la Leçon 3 sont:
• Expliquer l'importance de connaitre le client pour fournir le meilleur service.
• Décrire la conduite appropriée et professionnelle pour un agent

This is a CSF accredited Course.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Conformité

Credit #: CSF13-10-30629

Accrediting Provinces:

Ce cours sur l'éthique donne un aperçu du comportement déontologique dans un contexte général, ainsi que dans le secteur des assurances.

Objectifs de la formation

• Décrire les responsabilités juridiques entre l'agent et le principal
• Décrire le rôle et les responsabilités d'un agent
• Décrire davantage le rôle et les responsabilités d'un agent
• Décrire les obligations d'un agent envers un client ou un client éventuel
• Décrire certaines des règles qui régissent la publicité d'investissement
• Décrire davantage les obligations et le comportement adéquat des professionnels
• Décrire les interactions positives entre les différents types de professionnels

Expliquer les tâches inclues dans un règlement de sinistre et décrire le comportement positif nécessaire lorsque l'on traite avec les survivants et les bénéficiaires

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Conformité

Credit #: CSF13-10-30630

Accrediting Provinces:

Ce cours sur l'éthique donne un aperçu du comportement déontologique dans un contexte général, ainsi que dans le secteur des assurances.

Objectifs de la formation

• Décrire certaines des difficultés inhérentes au travail du professionnel
• Décrire certaines solutions aux difficultés financières uniques au professionnel
• Décrire les changements qui se sont produits avec le passage au nouveau Milieu du travail de la connaissance
• Expliquer le rôle du manager dans l'aide qu'il apporte à son organisme afin de réussir la transition vers ce nouveau modèle
• Expliquer le rôle du manager dans l'aide qu'il apporte à son organisme afin de réussir la transition vers ce nouveau modèle
• Décrire le rôle que la communication a joué tout au long de l'histoire de l'homme
• Expliquer les avantages d'une communication efficace dans le nouveau milieu du travail de la connaissance
• Décrire certains des problèmes que de faibles compétences en communication peuvent causer dans le milieu du travail, et expliquer la nécessité qu'ont tous les individus dans un organisme d'apprendre à communiquer efficacement

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - Matières générales

Credit #: CSF13-10-30631

Accrediting Provinces:

Que vous prévoyiez d’obtenir votre nomination d’expert en évaluation d’entreprise ou que vous soyez simplement un investisseur intéressé, évaluer une entreprise peut être une tâche difficile, mais c’est une tâche utile.Ce cours va vous initier à des techniques courantes d’évaluation d’entreprise, ainsi qu’à la théorie qui est à la base de ces techniques.

Ce cours commence par une introduction du principle de la Valeur de l’argent dans le temps (VAT).Il va donner un aperçu des différentes techniques utilisées pour calculer le coût du capital, qui est ensuite utilisé pour calculer la valeur actuelle d’une entreprise en utilisant une analyse de flux monétaire actualisé. Ce cours va également expliquer comment des analyses de sensibilité et de scénario peuvent être mises en œuvre, et va terminer par une dernière méthode d’évaluation, la méthode des comparables.

À la fin du cours, vous aurez une compréhension de base des méthodes courantes d’évaluation d’entreprise, ce qui vous aidera à évaluer correctement la valeur d’une entreprise.

Matières du cours:

• Valeur de l’argent dans le temps
• Analyses de sensibilité et de scénario
• Coût du capital
• Méthode des comparables
• Analyse de flux monétaire actualisé

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Matières générales

Credit #: CSF17-07-39921

Accrediting Provinces:

Lesson 1 Title I Representatives

This section of the Act deals with the definition of an "insurance representative." This term may apply to one or more persons who are certified to distribute financial products and services in the insurance sector. This introduction section also identifies persons not considered under this legislation as being insurance representatives, in that they are not certified by the Authority to pursue the activities described within the Act. Also described are the conditions under which representatives can pursue the distribution of products and services, the manner in which they must conduct themselves, and the way they must collect and use client information.

Lesson 2 Title II Registration

This section of the Act sets out what constitutes a "firm" and who can register as a firm in Quebec. There are conditions under which registration as a firm can be denied. A firm's obligations to deal with clients in an ethical and responsible manner are outlined here, as well as regulations surrounding record-keeping and the use of client information.

Financial regulations are covered here in terms of premiums, commissions and the collection of money by representatives. An important reference here (#103) refers to the creation of policy by firms, for investigation and resolution of complaints. Mention is made of access by inspectors to company records. The Financial Markets Administrative Tribunal is introduced in its role with regard to penalties assigned where firms have been guilty of omissions or contraventions to the Act.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Compliance

Credit #: CSF19-06-49366

Accrediting Provinces:

Lesson 1 Title III Functions and Powers of the Authority and Title IV Financial Services Compensation Fund

This section of the Act refers to the Authority’s mission and outlines its principal activities. These include drafting regulations, investigating complaints, and publishing information bulletins. Here you will also find the duties and obligations of the representatives (insurers) to the Authority, as well as a list of areas in which the Authority creates regulation. A description of record-keeping and rules around access to those records can be found here. The Authority is also required to report at specified intervals.

Lesson 2 Title V CHAMBRE DE LA SÉCURITÉ FINANCIÈRE AND CHAMBRE DE L’ASSURANCE DE DOMMAGES

Lesson 3
Title VII Supervision
Title VIII Distribution Other than Through a Representative
Title IX Penal Provisions
Title X and XI Transitional Provisions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Compliance

Credit #: CSF19-06-49367

Accrediting Provinces:

The discussion of corporate Group Insurance and Retirement plans will focus on the following topics, specifically:

Corporate Benefits Programs

1. Group Insurance - General Characteristics
2. Group Disability Plans
3. Health Care Plans - Extended Health Care
4. Contributory and Non-Contributory Group Plans
5. Association Group Insurance
6. Corporate Registered Pension Plans (RPPs)
7. Glossary of Pension Terms

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Group Insurance of Persons

Credit #: CSF14-10-32559

Accrediting Provinces:

Learn technical details about the Individual Pension Plan (IPP) strategy and gain an understanding of what an IPP is, how the deductions are created, as well as a practical framework on how they work.

Topics include:

• Introduction to the IPP
• Overview of the IPP
• The Numbers
• Discussion and Overview
• Case Examples

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - Insurance of Persons

Credit #: CSF17-08-39969

Accrediting Provinces:

Ce séminaire est rempli de détails techniques sur la stratégie du Régime de retraite individuel (RRI). La plupart des participants participent à ce séminaire dans le but de comprendre le RRI, d’apprendre comment les déductions sont créées, et de prendre connaissance du cadre pratique de leur fonctionnement.

La plupart des participants du séminaire deviendront conseillers à la clientèle qui est à la recherche de la stratégie du RRI. Ces participants du séminaire voudront travailler avec les éléments du séminaire pour devenir plus à l’aise avec le sujet, pour qu’ils puissent donner des conseils sur sa stratégie.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - Assurance de personnes

Credit #: CSF17-08-39969

Accrediting Provinces:

Assurance-accident et assurance-maladie collectives et Régimes de pension agréés (RPA)

• Les prestations hebdomadaires sur le revenu
• L'assurance-invalidité de longue durée {ILD}
• Les prestations sur la mort accidentelle et la mutilation (MA & M)
• Les prestations supplémentaires sur les soins de santé
• Cotisations aux régimes collectifs
• Régimes de pension agréés {RPA}

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Assurance collective de personnes

Credit #: CSF14-01-31194

Accrediting Provinces:

Whether you are planning on getting your designation as a Chartered Business Valuator, or are simply an interested investor, valuing a business can be a difficult but worthwhile endeavour. Throughout this course, you will be introduced to common business valuation techniques and the theory underlying these techniques. This course will begin with an introduction of the concept of the Time Value of Money. It will outline different techniques used for calculating the cost of capital, which is then used to calculate the present value of a business using a Discounted Cash Flow Analysis. This course will also explain how a Sensitivity and Scenario Analysis can be implemented and will conclude with one last valuation technique, namely, the Method of Comparables.

By the end of this course, you will have developed a basic understanding of common business valuation techniques that will help you to accurately estimate a firm’s value.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - General Subjects

Credit #: CSF17-07-39921

Accrediting Provinces:

Lesson 1: Introduction to Economic Theory This course briefly introduces Traditional Finance Theory as a backdrop to the new field of Behavioural Finance Theory. This first section will go over the assumptions that Traditional Finance Theory makes and how, in real life, not all of them hold up. Additionally, you will be introduced to Behaviour Finance and shown how it fills in the holes left by Traditional Finance Theory. Lastly, you will be introduced to some of the anomalies of the market place as well past market inefficiencies and market crashes.

Lesson 2: Investment Behavioural Types and Biases This section focuses on how irrationality affects the stock market. It will identify some of the flaws of Traditional Finance Theory and how the new field of Behavioural Finance attempts to circumvent these flaws. This section also highlights some biases your clients might have and possible pitfalls to investment that you can help them avoid. The course material will help you to identify types of investors and to anticipate their needs and preferences. Overall, the course objective is to make you a better advisor, able to serve your clients with a broader perspective and maximize the returns on their portfolios.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - General Subjects

Credit #: CSF17-07-39925

Accrediting Provinces:

Learning Objectives:

• The advantages of purchasing an RRIF over other investment options
• The different types of RRIFs that can be purchased and the advantages and disadvantages of each option.
• How to plan which type of RRIF best suits your individual needs
• The tax implications involved in withdrawing money from an RRIF.
• The preferred maturity option that best suits an individual person's financial criteria.
• Foreign content rules and the advantages of investing in foreign content in regards to maturity options.
• The tax implications involved regarding RRIFs.
• The advantages of RRIFs over annuities.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - General Subjects / CSF - Insurance of Persons / CSF - Group Savings Plan Brokerage

Credit #: CSF14-01-31190

Accrediting Provinces:

The objective of this course is to confirm that you are doing things that your customers expect from you and to support you in enhancing the service you already provide.

Topics covered include:

• Eight ways to improve the service we provide to our Customers
• Assessing your customer service skills

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - General Subjects

Credit #: CSF17-07-39920

Accrediting Provinces:

L’information de cette dernière section du cours de deux parties pris dans le livre intitulé Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing par Major Général Perry M. Smith Ph.D Dans la Partie 1, nous avons regardé les talents requis pour devenir des dirigeants efficaces sous les titres suivants:

Partie 1 – Direction

1. Les trente éléments fondamentaux de supervision
2. Prendre en charge
3. Établir les standards
4. Créer une vision stratégique
5. Établir les priorités
6. Prendre les grandes décisions
7. La décentralisation et obtention de comptes rendus
8. Les directives durant les changements et situations de crise
9. Gérer les revers
10. Maniement des médias

Dans la partie 2, nous allons regarder les autres choses que vous devez accomplir pour devenir un dirigeant plus efficace et/ou un superviseur, spécifiquement Partie 2 - Les gens et les organisations

1. Travailler pour le grand patron – les 9 types de patrons et ce qui les motive
2. L’embauche – Comment recruter et sélectionner les bonnes personnes
3. Comment prendre soin de vos gens – les récompenses et les promotions?
4. Comment conseiller les associés re : au sujet des performances
5. Les compliments créatifs pour promouvoir le bon moral des individus et de l’organisation
6. Enseigner et Lire – Deux devoirs de tout dirigeant
7. Licenciement d’employé – Partie intégrante du travail

Partie 3 - Formation et croissance personnelle et professionnelle En vous regardant – 20 choses qui pourraient vous aider à devenir un dirigeant plus efficace.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - Matières générales

Credit #: CSF17-07-39929

Accrediting Provinces:

Ce cours fournit des renseignements sur les Lois de confidentialité du Québec pour le secteur privé et sa relation avec la loi du gouvernement fédéral sur la protection des renseignements personnels et les documents électroniques du Canada, connue sous le nom de LPRPDE. Le cours a été conçu pour satisfaire les exigences de conformité pour les participants de l'industrie de l'assurance dans la province du Québec.

PLAN DU COURS

Ce cours est divisé en 6 parties:

• Partie I: Pour tous les courtiers: protéger les règles de confidentialité de nos clients
• Partie II: Les 10 principes sous-jacents régissant les lois sur la confidentialité
• Partie III: Les points communs sur la confidentialité entre les lois provinciales et les lois fédérales
• Partie IV: L'Acte du secteur privé du Québec
• Partie V: Exercices de formation
• Partie VI: Section résumé

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Conformité

Credit #: CSF17-08-39971

Accrediting Provinces:

Description: In this course, learn how in certain cases Split Beneficiary Planning allows for cash extractions (free of dividend tax) from the corporation in excess of actual policy premiums; how a separate and well drafted Split Beneficiary Agreement is required, including a defendable pricing model likely using NCPI as the source cost; and that specialized legal and tax advice may be needed before implementing such planning.

This course breaks down as follows:

• Part 1: Corporations & Insurance
• Part 2: Disruptions to Corporate Owned Insurance
• Part 3: Agreements on the Use of Insurance with Corporations
• Part 4: The Pricing Models

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Insurance of Persons

Credit #: CSF19-02-45697

Accrediting Provinces:

This course explores the sources of variation in ethical standards among individuals and looks at the question of whether those differences are innate or are environmentally shaped.

The course also presents a definition of ethics in the context of the insurance business, including the benefits to clients of having an insurance representative and dealing with a quality firm.

Participants will cover details regarding the purposes and workings of regulatory and industry bodies, including the responsibilities of life agents and how insurance companies generate a profit.

Finally, the course describes an effective life insurance business model which identifies the needs of clients and assumes the highest level of responsibility for the manner in which it deals with those clients.

Topics covered:

• Theoretical Foundations of "Ethics" and Introductory Concepts
• Regulatory & Industry Guidance for the Life Agents and Agent Responsibilities
• Ethics and the Professional Insurance Agent/Broker
• Marketing Life Insurance
• The Agent's Attitude
• The Advisor and the Counselor
• Quality Business / Cost and the profit factor
• Government Regulation / Industry Regulation
• Provincial Insurance Councils
• Advocis: The Financial Advisors Association of Canada
• Certified Financial Planner (CFP®) Board
• Discovering Insurance Needs / Know Your Client Principle
• Example: Breach of Duty of Care
• Professionalism - Business Practices
• Criteria for a Vocation to Qualify as a "Profession"

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Compliance

Credit #: CSF19-03-46091

Accrediting Provinces:

This course explores the positions of authority within an insurance company, the responsibilities and liability of various operatives including brokers and agents in matters such as the importance of properly and carefully recording 3rd party information.

The material covers situations in which the principal is exempt from the actions of the agent. It explains the essence of fiduciary duty and the importance of agents understanding the nature of a policy illustration.

Examples are presented of unfair trade practices to show what it means, in practice, for the agent to understand clearly his or her ethical obligations. A discussion addresses the question of who bears responsibility for ensuring that contracts are in total compliance with respective regulations, as well as what constitutes unfair and deceptive acts in advertising.

Participants will also be introduced to the aspect of ethics in other industries. We take a look at responsibilities held by other professions within the life insurance ecosystem. There are practical suggestions around how agents can maximize their effectiveness.

Topics covered:

• Agent Authority & Liability
• Legal Liability between Principal and Agent
• Responsibilities to Clients
• Ethics & Sales Practices
• Ethical Marketing & Advertising
• Working with Other Professionals

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Compliance

Credit #: CSF19-03-46107

Accrediting Provinces:

Example cases on ethics are often driven by situations that challenge our abilities to determine the right thing to do, carry out effective ethical action, or lay out an effective strategy for avoiding ethical obstacles in the future. As the possibilities for ethical conflict exist in all areas of the insurance industry, this course provides examples specifically geared towards providing you with materials relevant to various aspects in your field.

Topics covered:

• The Challenging Client
• Failure to Act
• The Manager
• Sales Incentive
• Association to Violations of Others
• Maintaining Knowledge of the Law
• Leaving Employment
• Using Technical Language

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - General Subjects / CSF - Compliance

Credit #: CSF19-03-46108

Accrediting Provinces:

This insurance ethics course provides an overview of what ethical behaviour is in a general context, as well as ethics in the insurance industry.

Lesson 1: The Meaning and Function of Ethics in the New Knowledge Workplace will explain the term ethics as it applies in the workplace, and review the roles that the conscious and unconscious mind have in forming an individual's code of ethics. The impact that unconscious perceptions have on a person's conscious conceptions of reality will also be described.

Lesson 2: Ethics and the Professional Insurance Agent/Broker will review the responsibilities of an insurance representative, introduce the Code of Ethics, and laws that apply to insurance representatives and describe the goal of a good insurance representative.

Lesson 3: The Agents Role and Responsibilities explains the importance of knowing your client in order to provide the best possible service and insurance product, and describes appropriate, professional behaviour for an agent.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Compliance

Credit #: CSF13-10-30629

Accrediting Provinces:

Lesson 1: The Law of Agency introduces and describes the difference between “actual” and “apparent” authority. It reviews the law of agency and defines principals and third parties, as well as addressing disputes that can arise.

Lesson 2: Legal Liability between Principal and Agent describes the legal liabilities between an insurance agent and his/her principal including: the agent's obligation to follow the lawful instruction of a principal; a principal's entitlement to indemnification by an agent exceeding their authority; and the liability of a principal to a third party.

Lesson 3: The Agent's Role and Responsibilities describes the roles and responsibilities of an insurance agent, including the agent's duty of care; how an agent presents themselves to the public; the fiduciary duty of life insurance agents; and the importance of clarifying cost illustrations.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Compliance

Credit #: CSF13-10-30630

Accrediting Provinces:

This insurance ethics course provides an overview of what ethical behavior is in a general context, as well as ethics in the insurance industry.

Learning Objectives

• Describe some of the difficulties inherent in working as a professional
• Describe some solutions to the financial difficulties unique to the professional
• Describe the changes that have come about with the shift to the new Knowledge Workplace
• Explain the role of the manager in helping his/her organization to successfully transition to this new model
• Explain the role of the manager in helping his or her organization to successfully transition to this new model
• Describe the role that communication has played throughout human history
• Explain the benefits of effective communications in the new knowledge workplace
• Describe some of the problems that poor communication skills can cause in the workplace, and explain the need for all people in an organization to learn to communicate effectively

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - General Subjects

Credit #: CSF13-10-30631

Accrediting Provinces:

This course covers the Group Accident and Sickness Insurance:

• The Weekly Income Benefit
• Long-Term Disability {LTD} Insurance
• The Accidental Death and Dismemberment Benefit (AD & D)
• Extended Health Care Benefits

Also, Contributions to Group Plans and the Registered Pension Plans {RPPs}

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Group Insurance of Persons

Credit #: CSF14-01-31194

Accrediting Provinces:

This course covers the following:

• Limitations of Group Plans
• Fundamental Principles
• Advantages of Group Insurance
• Types of Group Plan
• Types of Group Benefits

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Group Insurance of Persons

Credit #: CSF14-01-31195

Accrediting Provinces:

In this course, we will look at skills required of all effective leaders under the following headings:

Part 1 – Leadership

1. Thirty Important Leadership Fundamentals
2. Taking Over
3. Setting Standards
4. Creating a Strategic Vision
5. Establishing Priorities
6. Making the Big Decisions
7. Decentralizing and Getting Feedback
8. Leading During Change and Crisis.
9. Dealing with the Downside
10. Handling the Media

In Part 2, we will look at the additional things you must do in the organization to become a more effective leader and/or manager, specifically:

Part 2 - The People And The Organization

1. Working for the Big Boss – 9 Types of Bosses and What Makes Them Tick
2. Hiring - How to Recruit and Select the Right People
3. How to Take Care of your People – Rewarding and Promoting Employees
4. How to Counsel Associates re: Performance Issues
5. Complimenting Creatively to Promote Individual and Organizational Morale
6. Teaching and Reading – Two Duties of All Leaders
7. Firing Employees – It Goes with the Territory

Part 3 - Personal And Professional Growth And Education

Looking at Yourself – 20 Things That Will Help You to Become a More Effective Leader

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - General Subjects

Credit #: CSF17-07-39929

Accrediting Provinces:

This course will focus on individual disability income insurance policies, also referred to as disability insurance of disability income replacement insurance. The information provided is of a general nature and is not intended to be an intensive study of this area of insurance.

By the end of this course you will be able to:

• Classify basic categories of individual disability, accident and sickness policies
• Describe general information related to individual disability income insurance policies

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Insurance of Persons

Credit #: CSF19-02-45698

Accrediting Provinces:

Les objectifs du cours sont les suivants:

• Présenter aux étudiants le sujet des cyber-risques, ainsi que la façon dont ils menacent les entreprises et les industries;
• Présenter aux étudiants les problèmes liés aux cyber-risques ainsi que les conseils que les experts donnent dans le but de provoquer une prise de conscience à ce sujet.
• Provoquer une prise de conscience auprès des étudiants en ce qui concerne les différents types de cyber-crimes, les genres de piratage courants, et les gens impliqués;
• Provoquer une prise de conscience en ce qui concerne les pertes possibles et leur effet sur les entreprises concernées.
• Présenter des exemples de cas afin d’aider à la prise de conscience en ce qui concerne le cyber-crime et les modèles qui ont été observés;
• Renseigner les étudiants sur les façons de gérer les risques.

Un aperçu de la terminologie, des conditions et des lois liées à ce sujet est également inclu.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Conformité

Credit #: CSF17-07-39912

Accrediting Provinces:

The objective of this course is to provide knowledge about Cyber Risks for Insurance Industry Professionals. This course is designed for those needing to understand, create awareness, or refresh their knowledge of how technology use is increasingly accompanied with both risks, and opportunities, for businesses operating in Canada, and focuses on efforts to counter threats.

Topics Include:

Lesson A:

Section One: Evolution of insurance and new threats

Section Two: Cyber attacks

Lesson B:

Section Three: Common attacks by industry

Section Four: Notable cyber attacks

Section Five: Cybercriminals

Lesson C:

Section Six: Risk factors and risk management

Section Seven: Laws and legislation

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Compliance

Credit #: CSF17-07-39912

Accrediting Provinces:

Learning Objectives:

• Introduce and explain the 3 types of investment instruments and their respective variations.
• Explain the major types of investment-product opportunities, and to show the differences between investment saving and wealth accumulation as they relate to wealth accumulation.
• Explain and illustrate the "Rule of 72", as it relates to wealth accumulation.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Group Savings Plan Brokerage

Credit #: CSF16-04-37595

Accrediting Provinces:

Learning Objectives:

The objectives of Lesson 1 are to:

• Explain, illustrate, and demonstrate the structure, form, and operations of the stock market, as it relates to financial & retirement planning and investing.
• Demonstrate the differences between the major types of equity stocks.
• To explain, illustrate, and demonstrate the 3 types of investment income received from investing in the stock market (interest, dividends, capital gains).
• Allow the participants/clients to determine by completing a questionnaire, where they fit in on the 'risk' level (low, medium, high), and how the respective risk level affects their earning investment opportunities.

The objectives of Lesson 2 are to:

• Explain, illustrate and demonstrate the concept of mutual funds as an investment devices
• To understand the structure, form, and workings of mutual funds, and especially how they differ from segregated funds sold by insurance companies
• To explain and demonstrate the various types of mutual fund administration fees (e.g. open-end funds, closed-end funds, and Management Fees {MER}), in order for the participants/clients to prudently select mutual fund companies that offer the lowest administrative costs

The objectives of Lesson 3 are to:

• Explain inflation and demonstrate how it can affect investment
• Describe the investment risk that changing interest rates can create.
• To demonstrate the importance of diversifying investments

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Group Savings Plan Brokerage

Credit #: CSF16-04-37611

Accrediting Provinces:

Introduction à la théorie économique:

Ce cours introduit brièvement la théorie de la finance traditionnelle comme toile de fond du nouveau domaine de la théorie de la finance comportementale. Dans la première partie du cours, nous allons passer en revue les suppositions faites par la théorie de la finance traditionnelle, et pourquoi, en réalité, ces suppositions ne sont pas toutes vraies. De plus, la finance comportementale va vous être présentée, et nous allons vous montrer comment elle compense les lacunes de la théorie de la finance traditionnelle. Pour finir, certaines anomalies du marché financier vont vous être présentées, ainsi que les inefficiences passées du marché financier et ses krashs.

Inefficiences passées et bulles financières du marché financier:

Dans cette partie du cours, nous allons passer en revue certaines des inefficiences et des krashs passés du marché financier. Ces exemples représentent la preuve que l’Hypothèse de l’efficience du marché financier n’est pas toujours vraie, et que, parfois, les investisseurs sont dominés par leur comportement irrationnel. Ces exemples montrent l’importance de la finance comportementale et comment le fait de l’étudier peut améliorer vos connaissances du milieu du marché financier.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - Matières générales

Credit #: CSF17-07-39925

Accrediting Provinces:

Les bons vendeurs sont toujours à la recherche de nouveaux clients pour leurs produits ou services. La prospection fait usage de tous les moyens possibles pour dénicher des futurs clients. La prospection est une étape essentielle pour faire marcher l'entreprise. La deuxième moitié de ce cours explore les objections aux prix communes et comment les surmonter pour compléter une vente.

Les sujets inclus dans ce cours comprennent:

• Pourquoi certain agents ne sont pas bons à la prospection
• Stratégies de prospection - comment trouver le bon client
• Comment planifier votre approche
• Astuces générales pour toutes les situations de vente


• Les causes d'objections
• Pourquoi les clients manifestent leurs objections
• Méthodes et stratégies alternatives pour combattre les objections de "Prix"
• Comment réduire le nombre d'objections
• comment maitriser les objections de façon proactive

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Matières générales

Credit #: CSF17-07-39930

Accrediting Provinces:

Ce cours traite de la suivante

• Tableau des cotisations
• Comment la pension de retraite est calculée
• Les conjoints partageant les pensions de retraite des RPC/RRQ
• Les conjoints partageant les gains admissibles
• La pension d'invalidité des RPC/RRQ
• Les pensions pour les conjoints survivants
• Le programme de la sécurité de la vieillesse (SV)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Assurance collective de personnes

Credit #: CSF14-01-31191

Accrediting Provinces:

Objectifs de la formation :

• Fonds distincts
• Commercialiser l’assurance-vie avec succès
• Le rôle de l’assurance dans la planification successorale
• Le cycle de la planification successorale

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 5

Credit Type: CSF - Assurance de personnes

Credit #: CSF17-07-39874

Accrediting Provinces:

Les progrès de la technologie vont avoir une influence importante sur tous les aspects des activités du secteur des assurances dans le monde entier. Par exemple, les consommateurs ont maintenant plus de connaissances et plus d’attentes, les possibilités évoluent pour l’assurance automobile, les données personnelles sont utilisées aujourd’hui plus que jamais. Il y a énormément de choses à considérer.

À la fin de ce cours, vous serez en mesure d'accomplir les choses suivantes:

• Décrire la technologie et l’influence qu’elle a sur le secteur des assurances;
• Expliquer la planification de la mise en oeuvre de la technologie dans le secteur des assurances;
• Décrire l’échange de données entre les maisons de courtage et les compagnies d’assurance.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Assurance de personnes

Credit #: CSF19-02-45665

Accrediting Provinces:

The information in this course is aimed to educate agents on retirement planning strategies.

In this course, we will look at sources of retirement income, types of funds and contracts and retirement planning processes under the following headings:

1. Sources of Retirement Income
   • Public Sector Plans: Canada Pension Plan and Old Age Security
   • Corporate Sponsored Plans
   • Registered Retirement Savings Plans
   • Personal Assets.
2. The Retirement Planning Process
3. Retirement Planning Checklists

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: 1 CSF - Group Insurance of Persons / 2 CSF - Group Savings Plan Brokerage

Credit #: CSF14-01-31197

Accrediting Provinces:

In this course, we will look at the basic fundamentals of life insurance, paying attention to the history, marketing, evolution and types of insurance, under the following headings:

1. History Lesson
2. Going to Market
3. The Evolution of Life Insurance
4. Types of Insurers and Insurance Policies
5. Other Life Insurance Products
6. Contracts

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Insurance of Persons

Credit #: CSF14-10-32578

Accrediting Provinces:

In this course, we will look at the basic fundamentals of life insurance, paying attention to risk and risk retention, agent responsibilities and development, under the following headings:

1. Risk and Retention
2. Risk Management
3. Insurance and Risk Management
4. Agent's Responsibilities

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Insurance of Persons

Credit #: CSF14-10-32579

Accrediting Provinces:

Between the time that a policy is sold and the time that it is issued, our most important responsibilities are to see that:

1. The application is clear, complete, accurate and easy to read.
2. We are actively involved in ensuring the medical examination is handled:
   • to the convenience of all concerned; and
   • as quickly as possible for the protection of the applicant.
3. The inspection report, if required, is accurate and not delayed through inaccuracies or carelessness.
4. We follow up on all questions and requests.
5. The client's advisors, such as their accountants or lawyers, are treated in the same manner that the client is treated. We need to make sure that we do not invade their areas of expertise.
6. All required forms are submitted at the time of the application. Additional forms could include, preferred underwriting questionnaires, critical illness questionnaires or, in the case of disability insurance, financial information such as tax returns.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Insurance of Persons

Credit #: CSF14-01-31220

Accrediting Provinces:

Ethics is all about doing the right thing in a particular situation. As insurance brokers, our clients, insurers, and the public (and a lot of other people and organizations) would expect us to do nothing less.

In this course, we will look at the following topics as they relate to "Ethics and the Insurance Professional", specifically:

• Defining "Ethics"
• Establishing Ethical Standards - Sources of Influence
• Basic Ethical Values and What They Really Mean
• The Insurance Broker's Dilemma
• What a Formal Ethics Program Will Do For Your Brokerage

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Compliance

Credit #: CSF18-12-44571

Accrediting Provinces:

Ce cours couvre les sujets suivant:

• Méthodes pour compenser les primes
• Compensation de primes
• Réduction de primes
• Compensation de primes en employant les bonifications d'assurance libérées
• Vie universelle

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Assurance de personnes

Credit #: CSF14-01-31200

Accrediting Provinces:

This course will cover topics such as:

• Premium Offset Methods
• Premium offset
• Premium reduction
• Premium offset using PUAs
• Universal life

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Insurance of Persons

Credit #: CSF14-01-31200

Accrediting Provinces:

Agir selon l’éthique signifie agir moralement dans une situation particulière. Nos clients, les assureurs et le public (ainsi que beaucoup d’autres personnes et organismes) s’attendent à ce que nous, en tant que courtiers d’assurances, ne fassions rien de moins. Durant ce cours, nous allons examiner les rubriques suivantes qui ont trait à « L’éthique et le professionnel des assurances.

Plus précisément :

1. Définir l’éthique
2. Établir des normes éthiques - Sources d’influence
3. Les valeurs éthiques fondamentales et ce qu’elles signifient vraiment
4. Le dilemme du courtier d’assurances
5. Ce qu’un programme officiel d’éthique fera pour votre maison de courtage

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Conformité

Credit #: CSF18-12-44571

Accrediting Provinces:

Successful salespeople are always looking for new customers for their products or services. Prospecting includes all means available to salespeople to identify potential clients for the brokerage. It’s an essential step in producing new business. The second half of this course explores common objections and solutions in dealing with them to successfully complete a sale.

Topics covered in this course include:

• Why some producers are not good prospectors
• Prospecting Strategies – How to find the right people
• Planning your approach
• Helpful hints when dealing with any prospect


• Causes of Objections
• Why People Raise Objections
• Four Steps to Handling Objections
• Alternative Methods/Strategies when Dealing with an Objection to “Price”
• How to Reduce the Number of Objections
• Handling Objections Pro-Actively

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - General Subjects

Credit #: CSF17-07-39930

Accrediting Provinces:

This course covers the following topics:

• Protection Against Creditors
• Settlement Options
• Minors
• Divorce
• The Law Applicable to Quebec
• Matters of History
• Law 70
• Divorce

Matrimonial regimes

• Community of movables and acquests
• Changes in matrimonial regime

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: 2 CSF - General Subjects / 1 CSF - Insurance of Persons

Credit #: CSF14-01-31198

Accrediting Provinces:

This course discusses:

The Public Pension System

• Canada and Quebec Pension Plans {CPP & QPP}

Private Pensions

• Employer Pension Plans
• Types of Private RPPs are generally known as
• Defined Benefit Plan (DBP)
• Defined Contribution Plan (DCP)
• Deferred Profit-Sharing Plan (DPSP)
• Group Registered Retirement Savings Plan

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Group Insurance of Persons

Credit #: CSF14-01-31193

Accrediting Provinces:

Designed to satisfy the requirements for compliance for insurance industry participants in the province of Québec, the overall goal of the course is to provide a broader perspective of the topic of Québec’s Privacy laws and their relation to the federal government’s own privacy laws. The course material is designed to put the subject into a context that allows decision makers an opportunity to understand their applications and responsibilities for becoming compliant with the laws affecting them.

• Protecting Our Customers’ Privacy - Rules for Every Broker
• The 10 Principles Governing Privacy Laws
• Commonalities of Provincial and Federal Privacy Laws
• The Québec Private Sector Act
• Training Exercises
• Summary Section

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Compliance

Credit #: CSF17-08-39971

Accrediting Provinces:

1ère partie

• Introduction
• Limites des régimes collectifs
• Principles fondamentaux

2ème partie

• Avantages de l'assurance collective
• Pour l'employeur
• Pour le salarié
• Genres de régimes collectifs
• Genres de prestations collectives

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Assurance collective de personnes

Credit #: CSF14-01-31195

Accrediting Provinces:

This course covers the three main pillars of Canadian retirement savings and how they can be used in coordination to achieve the most optimal retirement income possible. At the end of the course, the participant should be able to understand and identify sources of potential income at retirement and how they are generated.

The course covers the following topics:

• Introduction: General overview of the The Three Pillars: Government Benefits, Mandatory Pension Plans (Public & Private), Voluntary Pension Plans
• Lesson 1: Pillar 1: Government Benefits (OAS/GIS)
• Lesson 2: Pillar 2: Mandatory Pension Plans (CPP/QPP, DB/DC)
• Lesson 3: Pillar 2: Private Pension Plans
• Lesson 4: Pillar 3: Voluntary Pension Programs (TSFAs, RRSPs)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: 1 CSF - Insurance of Persons / 3 CSF - Group Insurance of Persons

Credit #: CSF19-02-45699

Accrediting Provinces:

This course discusses the following:

• Schedule of Contributions
• How the Retirement Pension Is Calculated
• Spouses Sharing CPP/QPP Retirement Pensions
• Spouses Sharing Pensionable Earnings
• The CPP/QPP Disability Pension
• Pensions for Surviving Spouses
• The Old Age Security Program (OAS)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Group Insurance of Persons

Credit #: CSF14-01-31191

Accrediting Provinces:

In this course, we will look the impact of identity theft on Canadians, methods in which identity thieves obtain information, case studies and risk management techniques. Topics to be discussed include:

1. What is Identity Theft?
2. Watch Your Back - Popular Tricks of Identity Thieves
3. True Crime - Identity Theft Cases in North America
4. Risk Management Techniques
5. Reacting to Identity Theft

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Compliance

Credit #: CSF17-07-39931

Accrediting Provinces:

Learning Objectives:

• The choices persons have in what they do with their RRSPs, once they reach age 71
• The important considerations those over age 71 must make in order to continue their retirement's wealth accumulation
• The tax implications involved regarding the maturity options that RRSPs holders choose
• The advantages of 'income-splitting', concerning RRSP spouses
• The differences between Term-Certain annuities and Life annuities and the advantages and disadvantages of both.
• The important factors that affect which annuity may be beneficial for each individual.
• The ideal time for an individual to purchase an annuity.
• The implications involved regarding who benefits from remaining payments if the annuity holder dies.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - General Subjects / CSF - Insurance of Persons

Credit #: CSF14-01-31189

Accrediting Provinces:

Advances in technology will have a major impact on all aspects of the business of insurance worldwide. For example consumers have become more knowledgeable and expect more, opportunities for auto insurance are changing, personal data is being used more extensively than ever before. There is much to consider.

By the end of this course you will be able to:

• Describe the technology and its impact on the insurance industry
• Explain planning for technology implementation in the insurance industry
• Describe the exchange of data between brokerages and insurance companies

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Insurance of Persons

Credit #: CSF19-02-45665

Accrediting Provinces:

Topics covered in this course include:

Term Insurance

• Increasing Term
• Decreasing Term
• Fixed-Period Term
• Renewability and Convertibility
• Re-Entry Term
• Term to 100 Plans

Permanent Insurance

• Whole Life
• Cash Surrender Value
• Participating and Non-Participating Plans
• Interest Rate-Sensitive Policies
• Adjustable Premium Whole Life
• Universal Life

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: CSF - Insurance of Persons

Credit #: CSF17-08-40006

Accrediting Provinces:

Objectives:

• Explain, illustrate, and demonstrate to the participants/clients the major types of insurance products (structure, form, administration), as they relate to financial & retirement planning goals and objectives
• Demonstrate how the participants/clients can 'prudently' purchase insurance products that will maximize their retirement-planning objectives
• Explain, illustrate, and demonstrate how insurance products can positively affect the participants/clients estate planning objectives
• Demonstrate how participants/clients can maximize 'wealth-accumulation' goals through prudent and judicious purchasing of insurance products

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 5

Credit Type: CSF - Insurance of Persons

Credit #: CSF17-07-39874

Accrediting Provinces:

Most travel agents will encourage individuals who travel out of province to purchase travel insurance. The consequences of not being properly insured can have significant financial consequences. For example when travelling, Canadians can be billed for medical services in amounts that run into hundreds of thousands of dollars or more. A travel insurance policy is the best way to provide insurance for these types of losses.

By the end of this course you will be able to:

• Describe travel insurance
• Describe coverage and underwriting considerations in emergency medical insurance
• Explain benefits, exclusions and provisions in emergency medical insurance

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Insurance of Persons

Credit #: CSF19-02-45666

Accrediting Provinces:

In this course, the structure of the four main registered savings plans will be explored including: Tax Free Savings Accounts, Registered Retirement Savings Plans, Registered Education Saving Plans, and Registered Disability Savings Plans. Each of these plans provided unique tax-advantages towards growing your savings for specific purposes.

• Lesson 1: Introduction to Saving Accounts and TFSAs
• Lesson 2: RRSP Basics
• Lesson 3: Registered Education Savings Accounts
• Lesson 4: Registered Education Savings Accounts Part II
• Lesson 5: Registered Disability Savings Plans

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: CSF - Group Savings Plan Brokerage

Credit #: CSF19-02-45667

Accrediting Provinces:

A financial statement provides a record of the financial activities and positions of a business during a period of time. These statements represent a means of communicating a given business's financial information to different parties who then can base their decisions on the statistics provided. Note that a proper understanding of financial statements is paramount to an individual's ability to make informed decisions including whether to invest in or grant credit to a business.

This course covers the following topics:

• Introduction to Financial Statements
• Assumptions and Principles of Financial Statements
• Overview of the 3 Financial Statements
• Cash Flow Statement
• Financial Statement Ratios
• Basic Fundamental Analysis
• Applications for Investing using Financial Statements

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 4

Credit Type: CSF - General Subjects

Credit #: CSF19-02-45700

Accrediting Provinces:

Il y a certains « éléments de base à propos du service à la clientèle » que tout le monde attend du fournisseur de service ou de produit. Nous devons veiller à maîtriser ces éléments de base.

Sujets
1ère section Huit façons d’améliorer les services que nous fournissons à notre clientèle;
2ème section Évaluez vos compétences de service à la clientèle;
3ème section Les caractéristiques d’un bon plan d’action d’un service à la clientèle.

Cette révision des « éléments de base du service à la clientèle » a deux buts:
1°De confirmer que vous faites les choses de la bonne manière, c’est-à-dire les choses que vos clients attendent de vous;
2°De vous aider à améliorer le service que vous fournissez à vos clients.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Matières générales

Credit #: CSF17-07-39920

Accrediting Provinces:

Durant ce cours, nous allons parler de l'impact qu'ont les vols d'identité sur les Canadiens, des méthodes que les voleurs d'identité utilisent, des études de cas et des techniques de gestion de risques.

Les sujets dont nous allons discuter sont les suivants :

1. Qu'est-ce que le vol d'identité?
2. Faites attention - Astuces courantes que les voleurs d'identité utilisent
3. Crime véritable - Cas de vols d'identité en Amérique du nord
4. Techniques de gestion de risques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: CSF - Conformité

Credit #: CSF17-07-39931

Accrediting Provinces: