Quebec brokers and adjusters can take advantage of the ChAD subscription to save money while accessing great accredited continuing education credit courses. Review course material as often as you’d like in a 6 month period, all for a low one-time cost.

L'abonnement ChAD permet aux courtiers et agents en assurance de dommages du Québec d'épargner de l'argent tout obtenant l'accès à d'excellentes formations continues accréditées. Revoyez le contenu des cours aussi souvent que vous le voulez pendant une période de six mois, le tout pour un paiement unique et abordable.

Access Duration from the Date of Purchase: 6 Month(s)

Total Number of Courses: 108

View courses in this Bundle

Total Number of Credit Hours: 203

This subscription offers the benefit of having all the courses in both the General subscription and CHAD subscription.

Access Duration from the Date of Purchase: 6 Month(s)

Total Number of Courses: 292

View courses in this Bundle

Total Number of Credit Hours: 516

Lesson 1 Title I Representatives

This section of the Act deals with the definition of an "insurance representative." This term may apply to one or more persons who are certified to distribute financial products and services in the insurance sector. This introduction section also identifies persons not considered under this legislation as being insurance representatives, in that they are not certified by the Authority to pursue the activities described within the Act. Also described are the conditions under which representatives can pursue the distribution of products and services, the manner in which they must conduct themselves, and the way they must collect and use client information.

Lesson 2 Title II Registration

This section of the Act sets out what constitutes a "firm" and who can register as a firm in Quebec. There are conditions under which registration as a firm can be denied. A firm's obligations to deal with clients in an ethical and responsible manner are outlined here, as well as regulations surrounding record-keeping and the use of client information.

Financial regulations are covered here in terms of premiums, commissions and the collection of money by representatives. An important reference here (#103) refers to the creation of policy by firms, for investigation and resolution of complaints. Mention is made of access by inspectors to company records. The Financial Markets Administrative Tribunal is introduced in its role with regard to penalties assigned where firms have been guilty of omissions or contraventions to the Act.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Compliance

Credit #: AFC10959

Accrediting Provinces:

Lesson 1 Title III Functions and Powers of the Authority and Title IV Financial Services Compensation Fund

This section of the Act refers to the Authority’s mission and outlines its principal activities. These include drafting regulations, investigating complaints, and publishing information bulletins. Here you will also find the duties and obligations of the representatives (insurers) to the Authority, as well as a list of areas in which the Authority creates regulation. A description of record-keeping and rules around access to those records can be found here. The Authority is also required to report at specified intervals.

Lesson 2 Title V CHAMBRE DE LA SÉCURITÉ FINANCIÈRE AND CHAMBRE DE L’ASSURANCE DE DOMMAGES

Lesson 3
Title VII Supervision
Title VIII Distribution Other than Through a Representative
Title IX Penal Provisions
Title X and XI Transitional Provisions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Compliance

Credit #: AFC10960

Accrediting Provinces:

This course analyzes the characteristics common to most 'All Risks' Homeowners policies. Based on Standard Industry Wordings, we look at coverages, how coverage is determined, and 26 common exclusions.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC08530

Accrediting Provinces:

D'analyser les conventions d'assurance Tous Risques contenues dans les polices d'assurance biens commerciales. Le but de ce cours est de reviser les exclusions de biens.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC01776

Accrediting Provinces:

Pour analyser les protections accordees tous risques contenus dans les polices d'assurances commerciales biens. Ce cours cible les exclusions de risques. Un cours separe est fourni en ligne pour les 'exclusions de biens' contenu dans les polices 'tous risques'

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC01777

Accrediting Provinces:

Plusieurs courtiers sont appelés à couvrir un bateau pour leur client. Certains sont experts pour couvrir des bateaux mais la majorité d’entre nous ne le sommes pas. La majorité ne somme pas marins et souvent le langage utilisé pour assurer les bateaux est confus pour nous

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC08528

Accrediting Provinces:

L'assurance des pertes d'exploitation, également appelée assurance-revenu d'entreprise, est l'une des garanties d'assurance les plus importantes, et pourtant c'est aussi l'une des moins comprises. Fait : Nous ne sommes absolument pas obligés d'avoir de l'expérience ou une formation financière étendue pour expliquer efficacement le fonctionnement de l'assurance des pertes d'exploitation.

Cette unité d'étude se compose de trois rubriques, dont la première contient les parties suivantes :

RUBRIQUE A – INTRODUCTION

• L'importance de l'assurance des pertes d'exploitation distincte
• Deux types d'avenants des pertes d'exploitation
• Le rôle du courtier d'assurances dans le processus de vente

RUBRIQUE B – AVENANT DE LA FORMULE « PROFITS » : ANALYSE DE LA COUVERTURE

• Accord d'indemnisation
• Article 6, Dispositions (a) à (g)
• Article 7, Ajustement de la prime
• Extensions de la couverture
• Autres clauses courantes

RUBRIQUE C – AVENANT DE LA FORMULE « PROFITS » : ANALYSE DE LA COUVERTURE (SUITE)

• Période d'indemnisation – Durée de la couverture
• Mesure de récupération
• Options de paie des employés
• Frais généraux assurés
• Définitions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC10854

Accrediting Provinces:

This course focuses on the growing problem of automobile theft in Canada and the risk management strategies that our clients can use to reduce the potential for a theft loss.

Topic headings include:

1. Vehicle Theft in Canada
2. An Across Canada Review
3. The Logistics of Auto Theft
4. Strategies That Will Help You to Protect your Vehicle from Thieves

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC02918

Accrediting Provinces:

In this course we learn abut basic customer services skills. According to the service experts, we don't understand what it is that our customers want from us. We spend a lot of time and money promoting product and pricing differences. Today's insurance consumers EXPECT competitive products and pricing. For example, insurance brokers will generally agree that 10 years ago, more consumers wanted policy feature comparisons when buying insurance than is the case today. Why the difference?

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Professional Development

Credit #: AFC08485

Accrediting Provinces:

This over-view of the "basics of customer service" will do two things:

• confirm that you are doing a lot of things right - doing things that your customers expect from you; and
• hopefully you will add additional "service enhancers" to those you already have . . . things which will improve the service you give to your customers.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Professional Development

Credit #: AFC08486

Accrediting Provinces:

This is one of two courses designed for SRH Insurance Services Ltd. which deals with the exclusions contained in the Commercial Building, Equipment and Stock (Broad Form) policy underwritten by Dominion of Canada, hereinafter also referred to as "the insurer." Note: This policy will also be referred to as the Broad Form in this course.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC03257

Accrediting Provinces:

Business interruption insurance, also called "business income" insurance, is one of the most important and yet most widely misunderstood of all insurance coverages. Fact: We don't need an extensive financial background or training to effectively explain how business interruption insurance works. Nothing could be further from the truth. After completing this course, you will know a lot about business interruption insurance and, specifically, the Profits Endorsement Form. From there, it is just a matter of communicating that information in a way that your prospects will understand.

This course is broken down into three components:

Component A - Component A - Introduction to Business Interruption Insurance

• The Importance of Separate Business Interruption Insurance
• Two Types of Business Interruption Endorsements
• The Role of The Broker in The Sales Process.

Component B - Profits Endorsement Form: A Coverage Analysis

• Indemnity Agreement
• Section 6. Provisions (a)-(g)
• Section 7. Premium Adjustment
• Extensions of Coverage
• Other Common Clauses

Component C - Profits Endorsement Form: A Coverage Analysis Continued

• Indemnity Period - Duration of Coverage
• Measure of Recovery
• Payroll Option
• Insured Standing Charges
• Definitions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC10854

Accrediting Provinces:

No brokerage wants to have to deal with an E&O claim.

According to business experts, E&O claims are preventable. If we accept that, the next question is, "What can we do in our brokerage to prevent an E&O claim"? As a first step, we need to know the categories and/or sources of E&O claims and, once we know that, we can start developing a formal E&O program to prevent them from happening.

Note: There are a lot of people involved in the transaction of insurance. The law recognizes that that the following relationships will exist and that they bring with them certain legal responsibilities, specifically: agents to insureds (also referred to as the "agent-client" relationship); insurers to insureds; agents to insurers; and, insurers to agents. While all these relationships are worthy of study, the focus for this Part is on the agent-client relationship.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC06256

Accrediting Provinces:

CGL Part 1-The Law and Commercial Liability Insurance

This course is part of a series of courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on the Canadian Legal Basics.

Outline

• Types of Legal Systems
• Tort Law - Elements of a Tort
• Contract Law and Statute Law
• Awards for Damages in Civil Law
• Most Common Exposures of Businesses
• Common Civil Law Defenses

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Law and Legislation

Credit #: AFC08068

Accrediting Provinces:

CGL Part 2 - BI and PD Liability
This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on Coverage A - Insuring Agreement.

Outline

• History of CGL
• Bodily Injury and Property Damage
• Legal Obligations
• Compensatory Damages
• Occurrence
• Coverage Territory
• Right and Duty to Defend

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08071

Accrediting Provinces:

CGL Part 3 - BI and PD Liability Exclusions
This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on Coverage A - Exclusions.

Outline

• Losses Expected or Intended
• Losses Assumed in Contract
• Bodily Injury to Employees
• Aircraft and Watercraft
• Automobile
• Property Damage to Property in Your "CCC"
• Property Damage to Your Product or Work
• Recall of Your Product
• Other Exclusions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08070

Accrediting Provinces:

CGL - Part 4 - Insuring Agreements B-D

This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on The Law and Commercial Liability Insurance.

Outline

• Legal Fundamentals
• Legal Precedents
• System
• Tort
• Negligence
• CGL Wordings Analysis
• Other Liability Coverages

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08069

Accrediting Provinces:

The objective of this course is to confirm that you are doing things that your customers expect from you and to support you in enhancing the service you already provide.

Topics covered include:

• Eight ways to improve the service we provide to our Customers
• Assessing your customer service skills

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC09136

Accrediting Provinces:

L'écoute fait la différence entre réussir ou échouer un examen, faire une vente ou la rater, obtenir ou perdre un emploi, motiver ou décourager une équipe, réparer ou détruire une relation. L'écoute a été associée à un état passif. Rien n'est plus faux. L'écoute est simplement le précurseur d'une activité satisfaisante¨ [Communicate With Confidence; Diana Booher]

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Développement professionnel

Credit #: AFC01798

Accrediting Provinces:

L’information de ce cours de deux parties a été tiré du livre intitulé Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing par Major Général Perry M. Smith, Phd. Dans ce cours, nous examinerons les talents requis de tous les dirigeants efficaces sous les titres suivants:

1. Trente Important Principes De Direction
2. Prendre Charge
3. Établir Les Standards
4. Créer Une Vision Stratégique
5. Établir Les Priorités
6. Prendre Les Grandes Décisions
7. Décentralisation Et Obtenir Des Réactions
8. Diriger Durant Le Changement Et Les Crises
9. Transiger avec les Revers
10. Gérer Les Médias

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC01778

Accrediting Provinces:

L’information de cette dernière section du cours de deux parties pris dans le livre intitulé Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing par Major Général Perry M. Smith Ph.D Dans la Partie 1, nous avons regardé les talents requis pour devenir des dirigeants efficaces sous les titres suivants:

Partie 1 – Direction

1. Les trente éléments fondamentaux de supervision
2. Prendre en charge
3. Établir les standards
4. Créer une vision stratégique
5. Établir les priorités
6. Prendre les grandes décisions
7. La décentralisation et obtention de comptes rendus
8. Les directives durant les changements et situations de crise
9. Gérer les revers
10. Maniement des médias Dans la partie 2

Nous allons regarder les autres choses que vous devez accomplir pour devenir un dirigeant plus efficace et/ou un superviseur:

spécifiquement Partie 2 - Les gens et les organisations

1. Travailler pour le grand patron – les 9 types de patrons et ce qui les motive
2. L’embauche – Comment recruter et sélectionner les bonnes personnes
3. Comment prendre soin de vos gens – les récompenses et les promotions?
4. Comment conseiller les associés re : au sujet des performances
5. Les compliments créatifs pour promouvoir le bon moral des individus et de l’organisation
6. Enseigner et Lire – Deux devoirs de tout dirigeant
7. Licenciement d’employé – Partie intégrante du travail

Partie 3 - Formation et croissance personnelle et professionnelle En vous regardant – 20 choses qui pourraient vous aider à devenir un dirigeant plus efficace.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC01779

Accrediting Provinces:

Ce cours traite les sujets suivants:

• L’importance de fournir un bon service à la clientèle
• Le rôle des employés dans le développement d’une stratégie de service à la clientèle
• Comment fournir de l’autorité aux employés
• Développement d’un système de récompense

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration / ChAD - Développement professionnel

Credit #: AFC11331

Accrediting Provinces:

Les renseignements dans ce cours ont été recueillis dans un livre intitulé Encouraging the Heart – A Leader’s Guide to Rewarding and Recognizing Others par James M. Kouzes et Barry Z. Posner Dans ce cours, nous nous pencherons sur les compétences qu'on exige d'un leader efficace afin de reconnaître la contribution des employés et de les en récompenser.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Administration

Credit #: AFC01785

Accrediting Provinces:

L’information de ce cours est tiré du livre intitulé 201 manières de transiger avec des gens difficiles écrit par Alan Axelrod et Jim Holtje.

Dans ce cours nous allons voir comment vous pouvez transformer des ‘rencontres désagréables’ dans des échanges productifs et agréables avec vos collègues et clients.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Développement professionnel

Credit #: AFC08529

Accrediting Provinces:

Objectifs du cours

Les experts du service à la clientèle sont tous d’accord sur le fait que les consommateurs d’aujourd’hui recherchent un service à la clientèle exceptionnelle. Plus que toute autre chose que nous faisons, c’est la qualité du service qui attire et garde les clients.

Le message que l’on peut retenir de le cours est simple : traitez vos clients d’une meilleure façon que vos concurrents et vous prospérerez. En fait, les experts du service à la clientèle vont encore plus loin, en disant que pour subsister, la clé est d’avoir un excellent service à la clientèle.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Développement professionnel

Credit #: AFC01797

Accrediting Provinces:

Every business has an exposure to crime losses that can be covered with insurance. The crime insurance form used for most businesses today includes a variety of crime coverages in a single rider. This rider is the Comprehensive Dishonesty, Disappearance and Destructive Rider, also called the 3D Rider (3D Policy) by most brokers and underwriters.

This course is one of two parts and covers the following topics:

• Description of Coverages
• Definitions
• Insuring Agreements l-V: An Analysis.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC10855

Accrediting Provinces:

Every business has an exposure to crime losses that can be covered with insurance. The crime insurance form used for most businesses today includes a variety of crime coverages in a single rider. This rider is the Comprehensive Dishonesty, Disappearance and Destructive Rider, also called the 3D Rider (3D Policy) by most brokers and underwriters.

In Part 1 of the Commercial Crime Insurance 3D Policy Analysis Course, you studied an analysis of insuring agreements I-V. In this second part, we will be looking at the various rules that govern how the Insuring Agreements l-V work. The topics to be discussed include:

• General Agreements
• Conditions and Limitations: Section 1-19

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC10856

Accrediting Provinces:

The biggest financial investment for business owners is in the tangible property they use in their business. These assets need to be protected by insurance. The objective of this course is educate the student on the commercial property insurance form used for most Canadian businesses, the Broad Form.

Topics Include:

• Indemnity Agreement
• Insured Property
• Deductible
• Co-Insurance
• Insured Perils
• Property Exclusions (a)-(p)

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC09139

Accrediting Provinces:

Commercial Property Broad Form Part 2

The biggest financial investment for business owners is in the tangible property they use in their business. These assets need to be protected by insurance. The objective of this course is educate the student on the commercial property insurance form used for most Canadian businesses, the Broad Form. This is the second part of the series of courses dealing with the Broad Form used to provide insurance for owners of commercial property.

Topics include:
Excluded Perils
6C. Pollution Exclusion
6D. Data Exclusion
6E. Terrorism Exclusion
6F.Fungi and Spores Exclusion
6G. Other Excluded Losses

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC09140

Accrediting Provinces:

To analyze the 'All Risks' Insuring Agreement contained in commercial property insurance policies. The focus of this course is on Property Exclusions. A separate course is provided on-line for the 'Perils Exclusions' contained in these policies.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01776

Accrediting Provinces:

To analyze the 'All Risks' Insuring Agreement contained in commercial property insurance policies. The focus of this course is on Perils Exclusions. A separate course is provided on-line for the 'Property Exclusions' contained in these policies.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01777

Accrediting Provinces:

This course focuses on the property insurance needs of individual condominium unit owners. Topics discussed include:

1. A Legal Perspective
   • Legal Structure
   • Property Insurance Obligations
2. Condominium Unit Owners Package - Comprehensive Form:
   • Policy Analysis
   • Section I - Property Coverages
   • Definitions
   • Coverage C - Personal Property
   • Coverage D - Loss of Use of Your Unit
   • Unit Protection
   • Unit Improvements and Betterments
   • Loss Assessment
   • Unit Additional Protection

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC01769

Accrediting Provinces:

Ce cours fournit des renseignements sur les Lois de confidentialité du Québec pour le secteur privé et sa relation avec la loi du gouvernement fédéral sur la protection des renseignements personnels et les documents électroniques du Canada, connue sous le nom de LPRPDE. Le cours a été conçu pour satisfaire les exigences de conformité pour les participants de l'industrie de l'assurance dans la province du Québec.

PLAN DU COURS

Ce cours est divisé en 6 parties:

• Partie I: Pour tous les courtiers: protéger les règles de confidentialité de nos clients
• Partie II: Les 10 principes sous-jacents régissant les lois sur la confidentialité
• Partie III: Les points communs sur la confidentialité entre les lois provinciales et les lois fédérales
• Partie IV: L'Acte du secteur privé du Québec
• Partie V: Exercices de formation
• Partie VI: Section résumé

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Conformité

Credit #: AFC06465

Accrediting Provinces:

During this session we will begin by discussing recent changes made to the Personal Information Protection Electronic and Documents Act. This is a natural spring board when discussing cyber insurance with clients. Next, we will briefly look at today’s cyber insurance market place to review common challenges. Then we will roll up our sleeves and get into the actual coverage forms most common in our market. Data Compromise Coverage, Computer Attack Coverage and Network Security Liability Coverage are the three major topics.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC11036

Accrediting Provinces:

During this course we will focus on Cyber Risk Management, beginning with the identification of Cyber Risks. This involves learning a lot of new vocabulary. Next, we will analyze cyber risks to see what losses are happening and review some statistics. Next, we will look at loss control techniques and what organizations can do to help minimize or eliminate cyber risks. To finish this session, we will discuss the promise of Blockchain.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Administration

Credit #: AFC11035

Accrediting Provinces:

In this course we take a look at how we handle the situations involving angry customers will greatly affect our customer's perception of ourselves and our brokerage.

Our ability to turn unhappy customers into happy customers will also be reflected in the 'bottom line' of the brokerage.

Most brokerage owners know that satisfied customers will keep their business with us, tell others how good we are, and return for their future insurance purchases.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01797

Accrediting Provinces:

In this course, we will look at how you can turn "close encounters of the worst kind" into productive and enjoyable exchanges with your co-workers and your customers.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Professional Development

Credit #: AFC08529

Accrediting Provinces:

In this course, we will look at skills required to deal with difficult people under the following headings:

• Difficulty #1 - Laziness
• Difficulty #2 – The Bullying Boss
• Difficulty #3 – Constant Critics
• Difficulty #4 – Perpetual Perfectionists
• Difficulty #5 – The Stubborn Ones
• Difficulty #6 – Morale Busters
• Difficulty #7 – Too Much Silence
• Difficulty #8 - Faultfinders
• Difficulty #9 - Venting

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type:

Credit #: AFC08536

Accrediting Provinces:

While protecting insurance consumers with E&O insurance is a good thing to do, a primary focus of the brokerage should be on adopting and implementing a formal E&O program that applies to everyone in the brokerage.

The best way to control the brokerage's E&O exposure is to implement needed controls and procedures into every aspect of the brokerage's operations, regardless of brokerage size.

The specific details of the brokerage's E&O program must be in writing. When brokerage controls and procedures are not set down in writing, you really don't have an E&O program at all. Instead, everything that is done in the brokerage to prevent E&O claims is done on a "hit" and "miss" basis. In addition, brokers may not know all the things they should be doing to prevent E&O claims. A formal E&O program will provide them with that information. Finally, when there is no formal E&O program policy, it makes it easy for the negligent broker to say after an E&O claim has been filed that "I didn't know we were supposed to do that". It is only logical that when there is a lack of controls, there is an accompanying increase in the potential for E&O claims.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC06268

Accrediting Provinces:

In our business, we need to ask a lot of questions to uncover our customer's needs. In the view of most successful salespeople, 'Questions are the answer'.

But questioning is only half of the answer. We also need to listen to the answers.

Before we can offer solutions to a customer's needs, we need to discover those needs.

We need to question the customer. We need to listen to their answers. We may need to ask additional questions to clarify information. We need to do all of these things to uncover our customer's needs before attempting to present our solutions.

This seminar will explore the areas of 'questioning' and 'listening'. Hopefully, this will enable you to use these two tools more effectively. The better you are at using these skills, the more effective you will be in uncovering your customers' needs and providing solutions to those needs.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01798

Accrediting Provinces:

This is a continuing education course dealing with Director's and Officer's Liability.

In this course we will focus on the following topic areas:

• Introduction To Directors' And Officers' Duties
• Responsiblities Of Directors And Officers
• Employment Law Responsibilities Of Directors And Officers
• Managing Exposures Of Directors And Officers

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC04257

Accrediting Provinces:

Dominion of Canada Part 1 Broad Form - Commercial Buildings, Equipment and Stock - Perils Exclusions

This course is designed for SRH Insurance Services Ltd. And addresses the exclusions contained in the Commercial Building, Equipment and Stock (Broad Form) policy underwritten by Dominion of Canada.

Outline:

• All Risks Polices - A Brief History
• The All Risks Insuring Agreement - What's Covered & What's Not
• Perils Exclusions Explained

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08067

Accrediting Provinces:

Most scientists agree that for many Canadians, it's not a question of if but when the next big earthquake will hit. Canada is not immune to earthquakes: much of British Columbia is sitting on active seismic zones and parts of Quebec face equally devastating earthquakes. Having said that, earthquake activity can and has occurred in all parts of Canada. As such, it's time for insurance professionals and the public to know more about their exposure to earthquake losses.

In this course, we will look earthquake insurance under the following topic headings, specifically:

1. Earthquake Specifics
2. Earthquakes and Insurance in Canada
3. Risk Management Techniques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08480

Accrediting Provinces:

Financial management is the big-picture enterprise of which record-keeping is one significant activity. Overseeing the assets, liabilities, capital structure, income and expenses of the brokerage to support its profitability is the function of financial management. In order to produce the "numbers" that add up to success, managers must possess the skills to orchestrate all the elements that contribute to the financial picture.

By the end of this course you will be able to:

• Describe the main activities that comprise the financial management cycle
• Describe the concepts involved in managing incomes and expenses
• Explain tax factors regarding employee compensation and equipment leasing
• Explain how to measure brokerage performance through financial analysis

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC10857

Accrediting Provinces:

Partie 1 de ce cours sert a approfondir les caractéristiques communes a la plupart des formulaires des propriétaires occupants incluant:

• Approche en langage clair
• Format commun ou structure
• Définition de police uniforme
• Couverture pour les mêmes risques de perte

Partie deux continue d’approfondir les caractéristiques partagés par les formulaires des propriétaires occupants avec une attention particulière a:

1. Couverture C - Biens Personnels

• Les Limites Particulières
• Les Extensions de Couverture

2. Base de Règlement

Tel que nous l’avons fait dans la partie 1, nous continuons d’utiliser nos acteurs Bob et Betty Brown, dans le rôle d’assurés.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC08474

Accrediting Provinces:

L’analyse les divers caractéristiques communes aux Formulaires des propriétaires occupants

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC08483

Accrediting Provinces:

Les sujets suivants vont être discutés durant ce cours:

• Nature et étendue de l'assurance;
• Biens assurés;
• Franchise;
• Règle proportionnelle;
• Risques garantis;
• Exclusions de biens (a)-(p).

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC09139

Accrediting Provinces:

Dans ce cours, nous allons parler des sujets suivants:

• 6B.Risques exclus
• 6C.Exclusion de la pollution
• 6D.Exclusion des données
• 6E.Exclusion du terrorisme
• 6F.Exclusion des fonges et des spores
• 6G.Exclusion d’autres sinistres

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC09140

Accrediting Provinces:

Dans ce cours, nous allons parler des sujets suivants:

• Formule générale des propriétaires occupants: Garantie des biens :A-D
• Formule générale des propriétaires occupants: Extensions de la garantie
• Formule générale des propriétaires occupants: Risques garantis et exclusions
• Formule générale des propriétaires occupants: Base du remboursement de la demande d’indemnisation et autres termes

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC09138

Accrediting Provinces:

La plupart des organismes commerciaux visent à maintenir et à augmenter les ventes afin d’augmenter les bénéfices. Mais les organismes disposent de ressources limitées pour atteindre leur objectif d’augmenter les ventes et les bénéfices.

Les objectifs de vente efficaces devraient être

• Spécifiques
• Mesurables
• Atteignables
• Réalistes
• Tributaires du temps

C’est le travail du directeur commercial d’aider les producteurs à atteindre leurs objectifs de vente individuels. Cela aura l’effet cumulatif que l’entreprise atteigne ses objectifs de vente d’organisme.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Administration

Credit #: AFC09137

Accrediting Provinces:

The purpose of this course is to provide students with an outline and knowledge of Property Coverages Agreements & Definitions of the IFC/IBC Standard Homeowners Forms.

Topics Include:

1. IFC/IBC Standard Homeowners Forms
• Three Standard Policy Forms
• Common Characteristics of Homeowners Forms
2. Underwriting Homeowners Insurance
3. A Guide to Your Policy
4. Definitions

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC09138

Accrediting Provinces:

Insurance fraud costs canadians over one billion dollars each year. Between inflating legitimate claims, fabricating entire claims or purposely creating circumstances in which property and goods are stolen or destroyed, Canadian fraudsters have tried it all. And many have gotten away with it, driving up insurance costs while they're at it.

In this course, we will look the issue of fraud under the following topic headings, specifically:

1. The Fraud Issue
2. The Players And Why They Do It
3. Red Flags: Recognizing Potentially Fraudulent Claims
4. What The Insurance Industry Can Do

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type:

Credit #: AFC08531

Accrediting Provinces:

Homeowners Property Coverage (Standard Wording) Part 1

There are certain characteristics common to most Homeowners Forms. We look at those in this course which is based on IBC wordings. We pay special attention to key definitions in Section 1 - Property Coverages, as well as analyze the coverages available under Section 1.

Outline:

• Introduction to Property Coverages
• Section I - Property Coverages: Key Definitions
• Section I - Property Coverages: An Analysis

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08483

Accrediting Provinces:

Homeowners Property Coverage (Standard Wording) Part 2

There are certain characteristics common to most Homeowners Forms. We look at those in this course which is based on IBC wordings . This is a continuation of Homeowners Property Coverages based on Standard Industry Wordings. Part 2 continues to look at characteristics shared by Homeowners Forms, with special attention given to Coverage C - Personal Property; Special Limits of Insurance; Extensions of Coverage; and Basis of Claim Payment.

Outline:

• Special Limits of Insurance
• Extensions of Coverage
• Basis of Claim Payment

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08474

Accrediting Provinces:

In this course, we will look at skills required of all effective leaders in order to recognize and reward employees.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Administration

Credit #: AFC01785

Accrediting Provinces:

In this course, we will look at skills required of all effective leaders under the following headings:

Part 1 – Leadership

1. Thirty Important Leadership Fundamentals
2. Taking Over
3. Setting Standards
4. Creating a Strategic Vision
5. Establishing Priorities
6. Making the Big Decisions
7. Decentralizing and Getting Feedback
8. Leading During Change and Crisis
9. Dealing with the Downside
10. Handling the Media

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC01778

Accrediting Provinces:

In Part 2, we will look at the additional things you must do in the organization to become a more effective leader and/or manager, specifically:

Part 2 - The People And The Organization

1. Working for the Big Boss - 9 Types of Bosses and What Makes Them Tick
2. Hiring - How to Recruit and Select the Right People
3. How to Take Care of your People - Rewarding and Promoting Employees
4. How to Counsel Associates re: Performance Issues
5. Complimenting Creatively to Promote Individual and Organizational Morale
6. Teaching and Reading - Two Duties of All Leaders
7. Firing Employees - It Goes with the Territory

Part 3 - Personal And Professional Growth And Education

Looking at Yourself - 20 Things That Will Help You to Become a More Effective Leader

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC01779

Accrediting Provinces:

As insurance professionals, there will inevitably come times when you are required to give a speech or presentation, whether before a large group or just your colleagues in the office. Learning effective speaking skills can be beneficial to your work life and to your volunteer commitments. Every professional should learn the techniques to give the best effective presentation. In this course, we will look at skills required to speak with confidence and create effective speaking habits under the following headings: Step One - Preparation Step Two – Opening Step Three – Closing

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Professional Development

Credit #: AFC08367

Accrediting Provinces:

Demand for insurance products and services remains as strong as ever but there has been a fundamental shift in the channels consumers choose to make their purchases. Insurance is generally bought directly through an insurer (through its captive agents, the web or other direct channels) or through independent agents and commercial brokers who provide access to the products of several insurers. Agreements bind brokerages and insurance companies together. The terms of these can vary according to the companies involved. These agreements will document the relationship that exists between the two parties.

By the end of this course you will be able to:

• Explain independent and direct channels of insurance distribution in Canada
• Describe agreement between a broker and an insurer
• Describe factors considered by a brokerage to choose an insurer
• Descrive factors considered by an insurer to choose a brokerage

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC10858

Accrediting Provinces:

This course is intended to give an understanding of marine insurance. We will look at everything the average broker needs to know:

• the types of boats that are to be insured;
• the type of coverage that is available to boat owners;
• the trading limits that define the area where the boat can be used; etc.

As well, we will review how to get the underwriting information required to write the policy.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08528

Accrediting Provinces:

Les objectifs du cours sont les suivants:

• D’introduire le besoin de ceux qui sont employés comme professionnels dans les assurances de dommages, ou comme Experts, dans la province du Québec, d’avoir une déontologie.
• De procurer aux participants du cours la compréhension et la notion du rôle de la Chambre de l’assurance de dommages (ChAD) dans l’orientation et la prescription de la conduite éthique dans le domaine des assurances au Québec
• De fournir des exemples de situations concernant la déontologie et de conseiller des moyens appropriés pour y faire face.
• De fournir des exemples de cas et aperçus juridiques où un comportement éthique n’a pas été suivi et les conséquences de cette non-conformité.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Conformité

Credit #: AFC08701

Accrediting Provinces:

Les objectifs du cours sont les suivants:

• Fournir aux employés des compétences et une formation sur le sujet de la fraude dans les assurances.
• Fournir des informations sur les techniques permettant d’identifier les signes courants de fraude.
• Fournir des informations sur les comportements associés à ces types d’actions.
• Identifier et discuter des sortes courantes de fraude et de situations dans lesquelles se produit couramment la fraude dans les assurances.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC10748

Accrediting Provinces:

Les objectifs du cours sont les suivants:

• D’introduire les lois de l’AMF aux professionnels, ou experts, qui travaillent dans la province du Québec;
• De permettre aux étudiants de comprendre et de devenir conscients du rôle de l’Autorité des marchés financiers (AMF) dans l’encadrement de l’industrie des assurances au Québec.
• De donner des exemples de situations concernant les lois et les règlements, ainsi que le mandat d’intervenir de l’AMF;
• De donner des exemples où les lois et les règlements ont été violés, et les conséquences de ces non-conformités.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Droit et Lois

Credit #: AFC08681

Accrediting Provinces:

Les objectifs du cours sont les suivants:

• Présenter aux étudiants le sujet des cyber-risques, ainsi que la façon dont ils menacent les entreprises et les industries;
• Présenter aux étudiants les problèmes liés aux cyber-risques ainsi que les conseils que les experts donnent dans le but de provoquer une prise de conscience à ce sujet.
• Provoquer une prise de conscience auprès des étudiants en ce qui concerne les différents types de cyber-crimes, les genres de piratage courants, et les gens impliqués;
• Provoquer une prise de conscience en ce qui concerne les pertes possibles et leur effet sur les entreprises concernées.
• Présenter des exemples de cas afin d’aider à la prise de conscience en ce qui concerne le cyber-crime et les modèles qui ont été observés;
• Renseigner les étudiants sur les façons de gérer les risques.

Un aperçu de la terminologie, des conditions et des lois liées à ce sujet est également inclu.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Administration

Credit #: AFC09135

Accrediting Provinces:

The objective of this course is to provide knowledge about Cyber Risks for Insurance Industry Professionals. This course is designed for those needing to understand, create awareness, or refresh their knowledge of how technology use is increasingly accompanied with both risks, and opportunities, for businesses operating in Canada, and focuses on efforts to counter threats.

Topics Include:
Lesson A:

• Section One: Evolution of insurance and new threats
• Section Two: Cyber attacks

Lesson B:

• Section Three: Common attacks by industry
• Section Four: Notable cyber attacks
• Section Five: Cybercriminals

Lesson C:

• Section Six: Risk factors and risk management
• Section Seven: Laws and legislation

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Administration

Credit #: AFC09135

Accrediting Provinces:

Introduction to Ethics for Damage Insurance Professionals and Adjusters," instructs course participants on the requirements of the Chambre de l'assurance de dommages (ChAD) with respect to this subject for those employed in these particular professions in Québec.

• Module 1. Ethics for Damage Insurance Professionals and Adjusters
  • 1.1. Introduction to Ethics
  • 1.2. A Brief History of Ethics
  • 1.3. Ethics for Insurance Professionals
• Module 2. Code of Ethics for Damage Insurance Representatives
  • 2.1. Division I - General Provisions
  • 2.2. Division II - Duties and obligations Towards the Public
  • 2.3. Division III - Duties and obligations Towards Clients
  • 2.4. Division IV - Duties and obligations Towards Insurers
  • 2.5. Division V - Duties and obligations Towards Claimants
  • 2.6. Division VI - Duties and obligations towards the Bureau de Services Financiers and the Chambre de l'Assurance de Dommages
  • 2.7. Division VII - Breaches of the Code of Ethics
• Module 3. Code of Ethics for Adjusters
  • 3.1. Division I - General Provisions
  • 3.2. Division II –Duties and Obligations towards the Public
  • 3.3. Division III – Duties and Obligations Towards Clients
  • 3.4. Division IV – Duties and Obligations Towards Insurers
  • 3.5. Division V - Duties and obligations Towards Claimants
  • 3.6. Division VI - Duties and obligations towards the Bureau de Services Financiers and the Chambre de l'Assurance de Dommages
  • 3.7. Division VII - Breaches of the Code of Ethics

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Compliance

Credit #: AFC08701

Accrediting Provinces:

This course provides skills and training for employees on the topic of insurance fraud. Topics covered include techniques for identifying the common signs of fraud, behaviors associated with these actions, common varieties of fraud, and situations where insurance fraud commonly occurs. Topics include:

• Terms specific to insurance fraud
• A brief background to insurance, fraud and deception
• Insurance fraud and its effects
• Key points in the insurance process - point of sale

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC10748

Accrediting Provinces:

The goal of this course is to educate insurance professionals in ways to enhance claim handling services to give them a competitive advantage. The course includes references from insurance experts regarding effective claims processing. It draws on tips, suggestions and recommendations they provide that are designed to ensure the smooth handling of claims.

The course also reviews common law duties that generally apply when handling insurance claims. This course is not intended to provide legal advice but to convey limited information regarding legal principles which apply during the claims process.

Topics include:

• Basic Duties of Claim Handlers
• An Overview of Claim Processing
• Understanding Claim Flow Interactions and Communication Channels
• Key Communication Skills in the Claims Environment
• Techniques for Dealing with Claimants
• Tips for Mitigating Claims

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC08163

Accrediting Provinces:

Introduction to the laws of the Autorité des marchés financiers (AMF), instructs course participants on the role this unique organization plays in regulating Québec's financial markets and services provided to consumers of financial offerings.

Topics covered:

1. About the Autorité des marchés financiers (AMF)
2. Administration and Operation
3. An Act Respecting the Autorite Des Marches Financiers
4. The Categories of Laws Overseen by the AMF
5. An overview of the laws and regulations the AMF oversees

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Law and Legislation

Credit #: AFC08681

Accrediting Provinces:

La majorité des scientistes sont d’accord que pour beaucoup de canadiens il ne s’agit pas de savoir si mais quand le prochain grand tremblement va arriver. Le Canada n’est pas immunisé aux Tremblements. La majeure partie de la Colombie Britannique est située sur une zone d’activité sismique et des parties du Québec font également face à des tremblements dévastateurs. Des activités de tremblement de terre sont arrivées dans diverses parties du Canada. Il est temps que les professionnels de l’assurance et le publique soit informé des expositions et potentiel de risques par tremblement de terre.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC08480

Accrediting Provinces:

La majorité de ceux qui œuvrent dans le domaine de l’assurance savent que les produits et services de nos compétiteurs ne sont pas beaucoup différents des nôtres. …Il y’a généralement peu ou pas de différence dans le prix. Cependant, certaines agences d’assurances obtiennent une meilleure marge de réussite que d’autres.

D’où provient cet avantage obtenu par certaines agences? Que font-ils de mieux? Comment conservent-ils leurs avances sur la compétition?

De connaître les réponses à ces questions et d’agir nous donnerait un avantage compétitif.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Développement professionnel

Credit #: AFC08485

Accrediting Provinces:

Les clients d'une entreprise représentent son plus gros actif. Pas de client, pas d'entreprise. Le sentiment qu'ont vos clients détermine le succès de votre entreprise.

Nos clients sont constamment en train de nous évaluer et se forment une opinion sur nos accomplissements.

Lorsque nous accomplissons un bon travail qui rencontre leurs espérances de service, les clients seront satisfaits, en feront part à d'autres personnes, et vont revenir. Si nous n'accomplissons pas bien notre travail, ils ne reviendront pas, mais pire encore il va en informer d'autres.

Quels sont les points qui affectent l'évaluation des clients de notre travail?

Il y'a des éléments de base, que chacun espère d'un fournisseur de biens ou service. Nous devons nous assurer de comprendre en quoi consistent ces éléments.

Nos clients veulent aussi expérimenter un service hors pair. Lorsque nous prenons l'occasion de faire plus encore que ce qui est attendu, il s'agit d'un service ajouté.

Les experts ont identifié plusieurs points qui affectent la vision des assurés et leur évaluation de notre service.

Nous parlerons de huit de ces éléments.

Vous effectuez déjà plusieurs de ces éléments, et certainement vous le faites bien. Mais, il n'est pas mauvais de réviser nos actions de temps en temps.

Pourquoi est-il nécessaire de faire cela? Peu importe depuis quand nous servons la clientèle nous avons tendance à oublier certains points. Après tout l'oublie est humain.

C'est comme jouer au golf ou un instrument de musique. Il est nécessaire de revenir à la base pour nous améliorer.

Pour ceux qui sont dans le domaine depuis longtemps, il est important de reconnaître que la clientèle a changé depuis quelques années. Il est donc temps de changer nos méthodes d' il y a 10 ou 15 ans passés.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Développement professionnel

Credit #: AFC08486

Accrediting Provinces:

Les bons vendeurs sont toujours à la recherche de nouveaux clients pour leurs produits ou services. Les experts en vente (ceux qui écrivent des livres) insistent sur l’importance de la prospection de la clientèle. Pourquoi? Simplement parce que C’EST PAR LÀ QUE DÉMARRE LA VENTE.

Même si l’initiative provient d’abord de leurs courtiers, les meilleurs vendeurs d’assurances font toujours de la prospection.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Développement professionnel

Credit #: AFC01803

Accrediting Provinces:

La majorité des entreprises s’attendent de perdre des revenus et de la marchandise aux mains d’un voleur a l’étalage ou voleur et inclure les effets de ces coûts dans leur budget. Toutefois lorsque ces pertes viennent de l’intérieur de l’entreprise il est plus difficile de les envisager. Peu de gens s’attendent que leurs propres employés ou collègues de travail vont frauder leur propre compagnie mais ce n’est pas une incidence hors du commun.

L’information dans ce cours tente d’enseigner aux agents la malhonnêteté des employés en particulier le vol par les employés et le détournement. Ce cours se qualifie pour deux unités de formation continue (technique).

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC02919

Accrediting Provinces:

La gestion des risques comprend toutes les choses qu'un particulier, un groupe, un propriétaire d'entreprise, un organisme ou autre entité peut faire, à propos des risques purs, pour s'assurer que la possibilité de perte financière, causée par un accident ou un événement, soit évitée ou réduite.

Bien que la gestion des risques soit importante pour tous les particuliers, les entreprises et les organismes, du cours se concentre surtout sur les risques pour l'entreprise.

• Une méthode planifiée de la gestion des risques
• Les cinq étapes du Processus de gestion des risques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC10860

Accrediting Provinces:

Lorsque vous achetez un véhicule, vous devez garder à l’esprit plusieurs choses. Es-ce qu’un quatre portes ou un véhicule sport sera le plus approprié à votre style de vie? Le véhicule est-il sécuritaire? Quel est le rendement au millage? Devriez-vous louer ou acheter? Mais une chose que les acheteurs demandent rarement est ce véhicule sera t’il attrayant aux voyeurs?

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC02918

Accrediting Provinces:

Les progrès de la technologie vont avoir une influence importante sur tous les aspects des activités du secteur des assurances dans le monde entier. Par exemple, les consommateurs ont maintenant plus de connaissances et plus d’attentes, les possibilités évoluent pour l’assurance automobile, les données personnelles sont utilisées aujourd’hui plus que jamais. Il y a énormément de choses à considérer.

À la fin de ce cours, vous serez en mesure d'accomplir les choses suivantes:

• Décrire la technologie et l’influence qu’elle a sur le secteur des assurances;
• Expliquer la planification de la mise en oeuvre de la technologie dans le secteur des assurances;
• Décrire l’échange de données entre les maisons de courtage et les compagnies d’assurance.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC10861

Accrediting Provinces:

Did you ever wonder why one or two properties remained standing after a forest fire when all the others around them were totally destroyed? There is compelling evidence that property owners can improve the odds against losing their property to a forest fire through proper planning and risk management practices. In this ILS course, we look at Fire Behaviour, Characteristics of Fire Smart Property, and the things that governments and people can do to minimize the potential for loss to property. Included is a discussion of the February, 2004 recommendations of the Filmon Commission as prepared for the government of BC.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC02912

Accrediting Provinces:

Topics to be discussed include:

1. Mold - Old, But Here to Stay
2. The Growing Issue - Mold in the Spotlight
3. The Rise of Mold-Related Cases and Claims in Canada
4. Detection and Restorative Action
5. Risk Management Techniques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC08535

Accrediting Provinces:

In this course, we will look the impact of mold on insurers and litigators, first party property claims, third party liability claims and case studies. Topics to be discussed include: 1. Mold - A Problem for Insurers and Litigators 2. Policy Issues 3. Litigation Cases in North America 4. The Future of Mold Claims and Cases

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Insurance Technique

Credit #: AFC05308

Accrediting Provinces:

This is the third in the series of four courses dealing with the new CGL policy. In this course, we will discuss the following:

• Coverage B. Personal and Advertising Injury Liability
• Coverage C. Medical Payments
• Coverage D. Tenants' Legal Liability
• Common Exclusions
• Supplementary Payments.

[Reference Document: IFC /05) and Liability Divider ]

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01774

Accrediting Provinces:

This is the last in the series of four courses dealing with the new CGL policy. In this final course, we will discuss the following:

• Section III - Limits of Insurance
• Section IV - Deductible
• Section V - Commercial General Liability Conditions.

[Reference Document: IFC /05) and Liability Divider ]

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01775

Accrediting Provinces:

This course is intended to help recognize objections and learn how to handle them in a manner that leads to the successful completion of the sale. One very important aspect about objections is that they are not personal. The customer is objecting to something about the product that is being sold; they are not objecting to the person doing the selling. While many people think of objections as obstacles to the sale, they are really opportunities, specifically:

• Opportunities to learn about the things that are bothering the customer.
• Opportunities to find out what the customer really thinks.
• Opportunities to find out what the real problem is.

Objections can come up at any time in the sales process. Objections are really a sign that the customer has some interest, but they do not yet see the value of your product or service to them. This is particularly true of any objection to price.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01799

Accrediting Provinces:

Objectifs de la formation:

Les objectifs de la 1ère leçon sont les suivants:

• Fournir aux experts une esquisse ou une structure à appliquer lors de l’obtention des dépositions;
• Fournir les bases techniques des questions et de la façon de rédiger le rapport afin d’aider les personnes qui pourraient écrire une déposition.

Les objectifs de la 2ème leçon sont les suivants:

• Expliquer aux étudiants les éléments du processus de l’enquête;
• Expliquer et réviser les définitions pertinentes, les formulaires, les niveaux d’autorité et les accords spécifiques aux réclamations et aux enquêtes sur les réclamations.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC09133

Accrediting Provinces:

Successful salespeople are always looking for new customers for their products or services. Prospecting includes all means available to salespeople to identify potential clients for the brokerage. It's an essential step in producing new business. Who are your prospects? What should your 'prospecting' goal be?

Even when their 'leads' are generated for them by other brokerage staff, the best insurance salespeople are always prospecting.

Topics covered in this course include:

• Why some producers are not good prospectors
• Prospecting Strategies - How to find the right people
• Planning your approach
• Helpful hints when dealing with any prospect

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01803

Accrediting Provinces:

Designed to satisfy the requirements for compliance for insurance industry participants in the province of Québec, the overall goal of the course is to provide a broader perspective of the topic of Québec’s Privacy laws and their relation to the federal government’s own privacy laws. The course material is designed to put the subject into a context that allows decision makers an opportunity to understand their applications and responsibilities for becoming compliant with the laws affecting them.

• Protecting Our Customers’ Privacy - Rules for Every Broker
• The 10 Principles Governing Privacy Laws
• Commonalities of Provincial and Federal Privacy Laws
• The Québec Private Sector Act
• Training Exercises
• Summary Section

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Compliance

Credit #: AFC06465

Accrediting Provinces:

Brokerages often regard themselves as being independent of insurance companies, yet their very existence depends upon the insurance company that assumes the risks represented by the policies the broker sells. This tie, in which the broker is the intermediary between the consumer/client and the insurance company, is articulated in the agreements forged between the two entities. Upon completion of this course you will have a strong understanding of the elements of broker agreements.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC10859

Accrediting Provinces:

En tant que professionnel de l’assurance, vous serez obligatoirement amené de temps à autre à faire un « speech » ou un discours, que ce soit devant un grand groupe ou seulement au bureau devant des collègues. Apprendre l’art de parler en public peut vous aider dans votre vie professionnelle comme dans votre vie sociale. Tout le monde devrait apprendre les techniques qui permettent à un discours d’être une réussite.

Les informations de la première partie de ce cours en deux parties proviennent du livre, en anglais, intitulé « 101 Secrets of Highly Effective Speakers » de Caryl Rae Krannich. Dans ce cours, nous étudierons les techniques qui permettent de parler avec assurance et d’acquérir de bonnes habitudes pour vos allocutions, en trois étapes:

1. Première étape – La préparation
2. Deuxième étape – L’ouverture
3. Troisième étape – La conclusion

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Développement professionnel

Credit #: AFC08367

Accrediting Provinces:

In this course, we will look the impact of identity theft on Canadians, methods in which identity thieves obtain information, case studies and risk management techniques. Topics to be discussed include:

1. What is Identity Theft?
2. Watch Your Back - Popular Tricks of Identity Thieves
3. True Crime - Identity Theft Cases in North America
4. Risk Management Techniques
5. Reacting to Identity Theft

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC08533

Accrediting Provinces:

The objective of this course is to provide you with knowledge on how to manage, maintain and increase sales to ultimately increase profits.

Topic covered include:

• Sales Management
• Sales Plans
• Measurement and Monitoring
• Sales Compliance
• Marketing Products and Services

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Administration

Credit #: AFC09137

Accrediting Provinces:

This 2 lesson course will provide students with an outline when obtaining a statement and the subsequent claims follow-up investigation.

The objectives of Lesson One are to:

• Provide students with an outline or structure to apply when obtaining statements.
• Provide basic questioning techniques to assist those individuals writing statements.

The objectives of Lesson Two are to:

• Explain to the student the factors involved in the investigation process.
• Explain and review pertinent definitions, forms, levels of authority and agreements specific to claims and claims investigation.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC09133

Accrediting Provinces:

In this course, we will identify the rules for getting and keeping the best employees under the following headings:

• The Great Boss Success Formula
• Follow the Leader
• Will the Real Boss Stand Up?
• Lose Customers or Lose Employees
• Mediocrity
• Hire Slow
• Hiring is a Promise
• Delegate
• Pay Attention!
• Well-done!
• Confronting
• Be Firm, Fair, and Friendly

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC01784

Accrediting Provinces:

Ce cours a pour but de vous aider à reconnaître les objections et à apprendre à les gérer correctement de manière à ce qu’elles vous conduisent finalement à la vente.

Un aspect très important à retenir est que les objections ne sont pas personnelles. Le client peut avoir un argument à propos du produit qui est vendu sans pour autant reprocher quoi que ce soit au vendeur.

Bien que nombreux sont ceux qui voient les objections comme un obstacle à la vente, elles sont, en réalité, des opportunités et en particulier:

• Une opportunité d’apprendre ce qui préoccupe le client.
• Une opportunité de vraiment savoir ce que le client pense.
• Une opportunité de découvrir quel est vraiment le problème.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Développement professionnel

Credit #: AFC01799

Accrediting Provinces:

Taking Control - Creating a Time Management System that Works for You

As insurance professionals, managing your time is important. From answering voicemails and emails to arranging meetings, there is a distinct need to have strong time management skills. This course examines the basic skills of organization and prioritizing. The information in this course drawn from the book entitled Time Management by Marc Mancini.

Outline:

• Organization and basic scheduling
• Time management misconceptions
• First priority: prioritizing
• Time killer: procrastination
• Goals, blocks, clusters and distractions
• Delegating
• Saying ‘No’
• Anticipation
• Time Crimes
• Tools of the Time Management Trade

This course qualifies for 2 continuing education credit hours (General/Adjuster - Personal Skills).

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC08532

Accrediting Provinces:

Advances in technology will have a major impact on all aspects of the business of insurance worldwide. For example consumers have become more knowledgeable and expect more, opportunities for auto insurance are changing, personal data is being used more extensively than ever before. There is much to consider.

By the end of this course you will be able to:

• Describe the technology and its impact on the insurance industry
• Explain planning for technology implementation in the insurance industry
• Describe the exchange of data between brokerages and insurance companies

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration

Credit #: AFC10861

Accrediting Provinces:

People make mistakes in their jobs, regardless of their occupation or profession. When insurance brokers commit a negligent act or cause an error or omit to do what is required to properly serve the insurance needs of their clients, they face the potential of having an errors and omissions claim made against them and the brokerage.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Insurance Technique

Credit #: AFC06255

Accrediting Provinces:

This is the first of four courses in this series. This course focuses on the coverages provided in Section 1 – Coverages of the Commercial General Liability Policy (Occurrence Form), also known as the CGL policy; specifically Coverage A: Bodily Injury and Property Damage Liability.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01772

Accrediting Provinces:

This is the second in the series of four courses dealing with the new CGL policy. In this course, we will discuss the following: • Coverage A – Bodily Injury and Property Damage Exclusions (g) – (v) • Section II – Who Is An Insured. [Reference Document: IFC 33500/05) and Liability Divider 33400]

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC01773

Accrediting Provinces:

Risk Management includes all things an individual, group, business owner, organization or other entity can do when dealing with pure risks to ensure that the potential for financial loss from an accident or event is avoided or minimized. While Risk Management is important for everyone, this course focus primarily upon business risks. By the end of this course you will be able to help business owners develop a formal written Risk Management Program that incorporates strategies the business will use to avoid or minimize the adverse financial consequences of an accident or other event on the business.

There are many advantages to providing business clients with this knowledge. Insurance brokers who spend the time to help their clients look at their business from a risk management perspective are more likely to be viewed as being more professional. While clients are sure to be more informed about their loss exposures, brokers will also be helping to avoid an Errors and Omissions claim against them and the brokerage by ensuring they have provided clients with information those clients should reasonably expect to have received from their insurance broker.

Topics covered include:

• A planned approach to risk management
• Five steps in the risk management process

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC10860

Accrediting Provinces:

Successful selling doesn't happen by accident. It is a learned skill. Having said that, there are many brokers who have never taken a sales course and who simply do not understand the 'Sales Process' . . . ie) the steps we must go through to be successful in sales. This two part course is for those brokers and anyone else who wants to improve their selling skills.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01808

Accrediting Provinces:

This is a continuation of our study of the Sales Process. In Part 1, we discussed the first two steps of this process, specifically:

Step 1. Need Analysis
Step 2. Need Awareness.

In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically:

Step 3. Need Solution
Step 4. Need Satisfaction.

Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process . . . ie) the things we should be doing as a brokerage to increase our chances for successful selling.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Professional Development

Credit #: AFC01809

Accrediting Provinces:

Successful selling doesn't happen by accident. It is a learned skill. Having said that, there are many brokers who have never taken a sales course and who simply do not understand the 'Sales Process' . . . ie) the steps we must go through to be successful in sales. This two part course is for those brokers and anyone else who wants to improve their selling skills.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Professional Development

Credit #: AFC01806

Accrediting Provinces:

This is a continuation of our study of the Sales Process. In Part 1, we discussed the first two steps of this process, specifically:

Step 1. Need Analysis
Step 2. Need Awareness

In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically:

Step 2. Need Solution
Step 3. Need Satisfaction

Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process... ie) the things we should be doing as a brokerage to increase our chances for successful selling.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Professional Development

Credit #: AFC01807

Accrediting Provinces:

La plupart des assureurs fournissent un vaste ventail de couvertures personnelles aux proprietaires occupants. Une de ces couvertures est l'assurance des proprietaires d'units de condominium.

Dans ce cours nous allons regarder la terminologie utilise par un assureur, et nous refereront a ces termes comme etant celles de la MERCY Insurance Company of Canada. La majorite des informations contenus dans ce cours se rapporte au formulaire des unit's des proprietaires de condominium que vous vendez. Ayant dit cela il est probable qu'il y'aura des difference dans les couvertures et les formulaires que vous vendez dans votre agence. Pour mieux apprecier ces differences, vous aimerez sans doute avoir une copie des formulaires que vous vendez pres de vous pendant que vous faites le cours.

1. Condominium .. perspective legale
   • Structure legale
   • Obligations de l'assurance des Biens
2. Formulaire des proprietaires d'unites de condominium - multirisque des coproprietaires - analyse du contrat.
   • Accord

Section 1 - Couverture des biens

• Definitions
• Couverture C - Biens personnels
• Couverture D - Perte d'utilisation de votre unite

Protection de votre unite

• Ameliorations locatives et agencements
• evaluation d'une perte
• Protection additionnelle des unites

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 3

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC01769

Accrediting Provinces:

In this course, we will deal with:

• The importance of providing good customer service
• The role of employees in developing a Customer Service strategy
• How to empower employees
• Developing a Reward System
• Creating a Service Environment
• What Our Customers Want

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Administration / ChAD - Professional Development

Credit #: AFC11331

Accrediting Provinces:

Il y a certains « éléments de base à propos du service à la clientèle » que tout le monde attend du fournisseur de service ou de produit. Nous devons veiller à maîtriser ces éléments de base.

Sujets
1ère section Huit façons d’améliorer les services que nous fournissons à notre clientèle;
2ème section Évaluez vos compétences de service à la clientèle;
3ème section Les caractéristiques d’un bon plan d’action d’un service à la clientèle.

Cette révision des « éléments de base du service à la clientèle » a deux buts:
1°De confirmer que vous faites les choses de la bonne manière, c’est-à-dire les choses que vos clients attendent de vous;
2°De vous aider à améliorer le service que vous fournissez à vos clients.

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Développement professionnel

Credit #: AFC09136

Accrediting Provinces:

Durant ce cours, nous allons parler de l'impact qu'ont les vols d'identité sur les Canadiens, des méthodes que les voleurs d'identité utilisent, des études de cas et des techniques de gestion de risques.

Les sujets dont nous allons discuter sont les suivants :

1. Qu'est-ce que le vol d'identité?
2. Faites attention - Astuces courantes que les voleurs d'identité utilisent
3. Crime véritable - Cas de vols d'identité en Amérique du nord
4. Techniques de gestion de risques

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 1

Credit Type: ChAD - Techniques d'assurance

Credit #: AFC08533

Accrediting Provinces:

In this course, we examine the who, what, where, why and how of employee theft and offer suggestions for risk management techniques that can be implemented by business owners to deter employee theft, under the following headings:

1. Whodunit? Employee Dishonesty in Canada
2. Risk Management Techniques for Employers

Access Duration from the Date of Purchase: 6 Month(s)

Credit Hours: 2

Credit Type: ChAD - Insurance Technique

Credit #: AFC02919

Accrediting Provinces: