187 Result(s)


	A Structured Approach for Terminating Employees (SHTCO1214ILSCGA01214)	$ 85.00
A Structured Approach for Terminating Employees Whether you are faced with terminating an employee because of down-sizing or because that employee no longer fits within the company, there are certain steps to take to ensure this difficult task is done professionally and legally. This course examines the process to take and considerations to remember when terminating an employee. Outline: When Should You Fire an Employee? Planning Prior to the Termination The Termination Interview Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC 35667 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 1: Introduction and The Investigation Process (MMACO0814ILSCGA00814)	$ 85.00
This module reviews and explains the role of the adjuster, introduces the particular skills and knowledge used in the investigation and settlements of injury claims, and explores the steps the adjuster must perform to conduct a proper claims investigation. Topics include: Adjuster Responsibilities, Adjuster Conduct, Financial Aid, Effective Communication, Medical Aspects, Expressing Sympathy, Dealing with Stressed Claimants, Purpose of Investigation, Claim Files, Bodily Injury Claims Process, Knowledge of the Law, Medical Benefits, First Party Claims, Automobile Claims, What Constitutes Evidence?, First Party Claims, Third Party Claims, Policy Coverage, Questions to Ask, Liability Claims, Limitation Periods, Non-Waiver Agreements, Reservation of Rights Letter, Special Agreement, Scene of the Claim, Police Reports, Facts of the Claim, Subrogation, Signed Authorization, Taking Statements, Where to Conduct an Interview, Signing the Statement, Untruthful Statement, Statement Checklist, Pre-Loss Information, and Products Liability Claims. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC 38618; MB 22049 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 2: Injury Explanation and Details and Determining Liability (MMBCO0814ILSCGA00814)	$ 85.00
This course explores the proper way to explain an injury and the necessary steps to properly complete the claim, and the proper methods in which adjusters determine liability. Topics include: Details of Injury, Getting Statements in a Hospital or Nursing Home, Statement as a Memory Tool, Recorded Statements, Preparing Claimants or Witnesses for Interviews, Recording Process & Criteria, Injury Information, Questioning to Reveal Injury Details, Fault Apportionment, Questions Following a Motor Vehicle Claim, Injury Location, Initial Injury Treatment, Definition of Diagnosis, Definition of Prognosis, Determining Precise Nature of Claimant's Complaints, Background Information, Activities Check, When to Use Private Investigators, Visual Evidence, Using Video Camcorders, Admissibility of Evidence, Suspicious Claims, Fraudulent Claims, Possible Fraud Indicators, Laws Pertaining to Liability, Plaintiff vs. Defendant, Highway Traffic Acts, Occupiers Liability, Workers Compensation, Common Defences, Legislation Acts, Fault Determination, Contributory Negligence, Joint & Several Liability, Foreseeability, and Remoteness of Damage. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38619; MB# 22051 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 3: Introduction to Anatomy: Skin and Muscles (MMCCO0814ILSCGA00814)	$ 85.00
It is vital that bodily injury adjusters have an understanding of the human anatomy and the healing process. This module explores injuries that can occur to the skin, including: nerve damage, contusions, lacerations, abrasions, scarring, severe bruising, and burns. This module also looks at the muscular makeup of the body, including: skeletal muscles, smooth muscles, cardiac muscle, arm muscles, knee muscles, neck muscles, hand muscles, ligaments, and sprains & strains. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38885; MB# 22443 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 4: Muscle Strains and Skeletal Make up (MMDCO0814ILSCGA00814)	$ 85.00
This module explores the various conditions that can affect muscles, including: strains, spasms, atrophy, cervical & lumbar strains, flexion-extension, and whiplash. The second part of this module explores the skeletal make up, including: classification of bones, bone make up, osteoporosis, how to locate bones in the body, terminology, rib injuries, compound fractures of the chest cavity, shoulder injuries, pelvis injuries, arm injuries, finger/thumb dislocation, and the anatomy of the hand, leg, and thigh. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38886; MB #22444 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 5: Fractures and The Spinal Column (MMECO0814ILSCGA00814)	$ 85.00
This module examines fractures to various bones, including: femur, knee, and the tibia & fibula. It looks at the anatomy of the foot and heel, reviews Pott’s fracture and other fracture types, discusses joints, sprains, elbow injuries, wrist injuries, arthritis, dislocations, treatment of fractures, and amputations. The second part of this module explores the spinal column, including: vertebrae, identifying and treating spinal injuries, sublaxation. The module ends with a review of the make up of teeth. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38887; MB# 22445 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 6: Ears, eyes, skull, nervous system, brain, internal organs (GA0ACOILSCVID1115)	$ 85.00
Module 6 of the Adjusting Bodily Injury series continues with its look at the human anatomy. Topics include: Parts of the Ear and Ear Injuries, Anatomy of the Eye and Eye Injuries, Anatomy of the Skull and Injuries to the Jaw, Central & Peripheral Nervous System, Parts of the Brain and Brain Injuries, Anatomy of the Heart, Circulatory System � including Veins and Arteries, and finally a look at the Internal Organs and Injuries that may occur. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 42361; MB# 25586 Accrediting Provinces:

	Adjusting Bodily Injury Claims: Module 7: Subjective Claims, Rehabilitation, Medical Reports (GA0BCOILSCVID1115)	$ 85.00
Module 7 of the Adjusting Bodily Injury series sheds light on ways to deal with complicated Subjective Disability Claims, explores Rehabilitation Services and how to help clients set and obtain their goals, and dissects ways to interpret and utilize Medical Reports and Records to bring the claim to a satisfactory conclusion. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC# 42362; MB# 25639 Accrediting Provinces:

	Adjusting Bodily Injury: Module 8: Investigation, Negotiation, & Evaluation of Bodily Injury Claims (GA0CCOILSCVID1115)	$ 85.00
The final module in the Adjusting Bodily Injury series looks at the role of Claims Examiners, explores Negotiation Strategies and Techniques, discusses ways to deal with Nuisance Settlements, examines the Advantages and Disadvantages of Structured Settlements, delves into Alternative Dispute Resolutions, and looks at strategies to deal with claims when they go to Litigation. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC# 42363; MB# 25643 Accrediting Provinces:

	Alberta - An Insurance Professional Regulatory Responsibilities (GA0ACOILSCAUD0616)	$ 85.00
This online course looks specifically at the Insurance Council of Alberta, it's subordinate councils and the rules and regulations that guide them. We then take a closer look at appeals, the election process and general provisions and finally the code of conduct for General Insurance licensees is covered in detail. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC 43817 Accrediting Provinces:

	Alberta Auto Essentials (GA0COILSCAUD0616)	$ 85.00
The updated Alberta Auto Essentials Course takes the insurance professional on a step by step journey through the major policy forms and applications for automobile insurance in the province of Alberta. Topics covered include: SPF 1 - Standard Automobile Policy SPF 4 - Garage Policy SPF 6 - Non Owned Vehicle SPF 9 - the newest form - Transportation Network You will also take a guided tour through the applicable endorsements and application forms. As a resource within the online course, you can open PDF samples of the SPF forms to better familiarize yourself with the actual forms you'll being using in the industry. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 4 Credit Type: General/Adjuster - Technical Credit #: AIC 43816 Accrediting Provinces:

	Alcohol Related Civil Liability - One for the Road - Two for the Courts (GA02COILSCTXT0219)	$ 85.00
This course examines the issues surrounding alcohol or liquor liability, the history of liability, case law and changes in the legal system. Outline: Brief History on Liability The Development of Tavern Liability Occupiers' Liability The Development of Alcohol Liability Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#35655; MB#19646 Accrediting Provinces:

	All Risks Coverage Homeowners Forms (Standard Wording) (SHHCO1014ILSCGA01014)	$ 85.00
This course analyzes the characteristics common to most 'All Risks' Homeowners policies. Based on Standard Industry Wordings, we look at coverage, how coverage is determined, and 26 common exclusions. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49106; MB12323 Accrediting Provinces:

	Angry Customers and How to Deal With Them (GA0ACOILSCTXT0317)	$ 85.00
In this course we take a look at how we handle the situations involving angry customers will greatly affect our customer's perception of ourselves and our brokerage. Our ability to turn unhappy customers into happy customers will also be reflected in the 'bottom line' of the brokerage. Most brokerage owners know that satisfied customers will keep their business with us, tell others how good we are, and return for their future insurance purchases. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills Credit #: Accrediting Provinces:

	Automobile Theft in Canada (GA0ECOILSCTXT0319)	$ 85.00
This course focuses on the growing problem of automobile theft in Canada and the risk management strategies that our clients can use to reduce the potential for a theft loss. Topic headings include: Vehicle Theft in Canada An Across Canada Review The Logistics of Auto Theft Strategies That Will Help You to Protect your Vehicle from Thieves Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49097; MB12305 Accrediting Provinces:

	Automobile Theft Investigations - Part 1 (ADJ1COILSCTXT0219)	$ 85.00
Part 1 of this two-part series looks at the impact of auto theft and gives a general overview of the automobile theft investigation process. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49524; MB5749 Accrediting Provinces:

	Automobile Theft Investigations - Part 2 (ADJ2COILSCTXT0219)	$ 85.00
The focus of 'Auto Theft I - Investigation & Fraud Indicators' was basic investigation and insurance fraud associated with this type of claim. Auto Theft II - Organized Crime takes a look at the most significant factor affecting trends and costs in the past decade the role of organized crime. In the past several years there has been a major shift in the trends associated to auto theft. The most notable trend is the dramatic increase in occurrences throughout North America, which is consistent with the worldwide trends for this type of occurrence. What is the catalyst for this dramatic change? The answer is simply: organized crime. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49525; MB5750 Accrediting Provinces:

	Autoplan Essentials: Liability (MMDCO0414ILSCG000414)	$ 85.00
The final of ILScorp's four Autoplan Essentials Courses, Liability will define, and review the legal considerations in determining: negligence, liability, and defences against third party damage claims. It also covers claims and limitation periods, legal action and the process of settling a claim with ICBC. Other Autoplan Essentials Courses are: Introduction to Autoplan Processing; License Plates and Decals; and VIC Codes. These courses features video and text slides, along with examples from ICBC documentation. This course is included in the ILS General CE Course Subscription and falls into the Personal Lines / Auto category. The course is approximately 1 hour in length and consists of 27 lessons and 5 interactive quizzes. The passing grade is 75%. This course was written for ILS and is presented by Maurice McFadden. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38670; MB# 22048 Accrediting Provinces:

	Autoplan Essentials: License Plates and Decals (MMBCO0414ILSCG000414)	$ 85.00
The second of four Autoplan Essentials Courses, License Plates and Decals will review: the 28 types of License Plates offered in BC; the classification of vehicles for each plate; the importance of validation decals; and the six vehicle types and their license fees. A review of the Autoplan manual is also included. Other Autoplan Essentials Courses are: Introduction to Autoplan Processing; VIC Codes; and Liability. These courses features video and text slides, along with examples from ICBC documentation. This course is included in the ILS General CE Course Subscription and falls into the Personal Lines / Auto category. The course is approximately 1 hour in length and consists of 23 lessons and 5 interactive quizzes. The passing grade is 75%. This course was written for ILS and is presented by Maurice McFadden. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38668; MB# 22046 Accrediting Provinces:

	Autoplan Essentials: VIC Codes (MMCCO0414ILSCG000414)	$ 85.00
The third of four Autoplan Essentials Courses, VIC Codes will review: How to select the correct VIC code for a vehicle, and how to use ICBC's VIC Finder, and other tools such as the sanford Evans Gold Book; rate groups; New Vehicle Information Statements (NVIS) and other documents such as U.S. Certificates of Origin. Other Autoplan Essentials Courses are: Introduction to Autoplan Processing; License Plates and Decals; and Liability. These courses features video and text slides, along with examples from ICBC documentation. This course is included in the ILS General CE Course Subscription and falls into the Personal Lines / Auto category. The course is approximately 1 hour in length and consists of 21 lessons and 4 interactive quizzes. The passing grade is 75%. This course was written for ILS and is presented by Maurice McFadden. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 38669; MB# 22047 Accrediting Provinces:

	Basic Customer Service Skills - Part 1 (SHECO1114ILSCGA01114)	$ 85.00
Basic Customer Service Skills Part 1 What gives insurance brokerage a competitive advantage? In many cases, great customer service helps propel the success of one brokerage over another. This course examines how creating happy customers is reflected in the 'bottom line' of an insurance brokerage. Outline: Achieving a Competitive Advantage This course qualifies for 1 continuing education credit hours (General/Adjuster - Professional/Management). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC #35661 Accrediting Provinces:

	Basic Customer Service Skills - Part 2 (SHFCO1114ILSCGA01114)	$ 85.00
Basic Customer Service Skills - Part 2 What gives insurance brokerage a competitive advantage? In many cases, great customer service helps propel the success of one brokerage over another. This course examines how customers can be a company's greatest asset. Outline: First Impressions Are Important Acknowledge Customers - Always Greet Customers Warmly - Act Like You're Happy To See Them Be Enthusiastic About What You Do - Attitude Does Make a Difference Product Knowledge Be Reliable Be Willing To Go the Extra Mile Reward Your Customers This course qualifies for 1 continuing education credit hours (General/Adjuster - Professional/Management). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC #35662 Accrediting Provinces:

	Basic Fire Investigations - Part 1 (ADJ1COILSCTXT0718)	$ 85.00
Within the insurance claims industry the range of fire investigations go from telephone handling of straightforward claims to the complex arson losses that involve a team of experts in the field. Basic Property Fire is designed for those adjusters that handle routine to mid-range losses. These adjusters are neither fraud or fire specialists. Due to the fact that they are not specialists, it is important to match their skills and experience to the claim assignment. The perils of a mismatch are excessive payments, missed mitigation opportunities and service issues. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: Adjuster - Technical Credit #: AIC#49523; MB6234 Accrediting Provinces:

	Basic Interviewing Techniques (ADJ1COILSCTXT0419)	$ 85.00
The adjuster's obligation is to properly and fairly settle claims; their judgment, based on available information, is often the final word. Like any other business, both good and bad decisions that affect others are made every day. A logical conclusion is that those adjusters that possess the knowledge and skills to obtain the right amount of relevant information pertaining to the claim have a distinct career advantage over those that do not perform to the same standard. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49530, MB6235 Accrediting Provinces:

	BC - An Insurance Professional Regulatory Responsibilities (GA02COILSCTXT0619)	$ 110.00
Ensure you and your staff remain compliant with the Insurance Act and the Insurance Council of BC's requirements. In this three part course you will be guided through the regulatory responsibilities expected of an Insurance professional in the province of B.C. This course starts out with an introduction to the Acts, statutes, and regulatory bodies that are empowered to oversee the insurance industry in BC and briefly addresses privacy issues. Lesson 2 moves into the Rules that the Insurance Council of British Columbia has implemented in order to provide the administrative structure for provincial brokers and adjusters. These rules include licensing, educational requirements, individual responsibilities, the complaints process and disciple procedures. Lesson three completes the course with a detailed look into the Council Code of Conduct and recent disciplinary rulings. Each lesson includes an exam to ensure the required level of comprehension has been met. It is highly recommended this training be completed by all BC Licensees. Please note: this is NOT the mandatory "Councils Rules Course" for BC individuals who obtain an insurance licence on or after March 1, 2016. Access Duration from the Date of Purchase:* 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / Life/A&S - Technical Credit #: Accrediting Provinces:

	BC Autoplan - How to Develop a Service Attitude and Orientation (PM10)	$ 85.00
General/Adjuster CE Credits only Of particular interest to BC level 3 licensees. This course is not accredited by RIBO (Ontario). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster Credit #: AIC#49064 Accrediting Provinces:

	Broad Form - Commercial Buildings, Equipment and Stock - Property Exclusions Explained (GA01COILSCTXT1118)	$ 85.00
This is one of two courses designed for SRH Insurance Services Ltd. which deals with the exclusions contained in the Commercial Building, Equipment and Stock (Broad Form) policy underwritten by Dominion of Canada, hereinafter also referred to as "the insurer." Note: This policy will also be referred to as the Broad Form in this course. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49103; MB12319 Accrediting Provinces:

	Build a Motivated Workforce (GA0BCOILSCTXT0915)	$ 85.00
In this course, we will look at skills required of all effective leaders in order to recognize and reward employees. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: Accrediting Provinces:

	Business Income Profits Form – Lombard Canada Part 1 (GA01COILSCTXT0719)	$ 85.00
Business Income - Profits Form - Lombard Canada - Part 1 Business Income (Profits) insurance, traditionally referred to as Business Interruption Insurance, is one of the most important and yet most widely misunderstood of all insurance coverages. This course is designed to provide a summary of the key clauses contained in Lombard Canada's Business Income (Profits Form). Outline: Coverage Analysis Key Clauses (Insuring Agreements) Coverage Limit of Liability Perils Insured Exclusions Measure of Recovery Insured Standing Charges Extensions of Coverage Permission Subrogation Property Protection Systems Special Provisions Premium Adjustment Clause Suspension - Objects Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35562; MB# 19691 Accrediting Provinces:

	Business Income Profits Form – Lombard Canada Part 2 (GA03COILSCTXT1118)	$ 85.00
This is the last in a series of two courses dealing with the Business Income (Profits Form) developed by Lombard Canada. [Reference: CBP 5200 (10/98)] We will accomplish the following things in this course: Analyze the Insuring Agreements which deal specifically with the manner in which a claim will be paid. Complete a Profits Worksheet for our clients. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49102; MB12317 Accrediting Provinces:

	Business Interruption Insurance (GA02COILSCTXT0718)	$ 85.00
Business interruption insurance, also called business income insurance, is one of the most important and yet most widely misunderstood of all insurance coverages. Fact: We dont need an extensive financial background or training to effectively explain how business interruption insurance works. Nothing could be further from the truth. After completing this course, you will know a lot about business interruption insurance and, specifically, the Profits Endorsement Form. From there, it is just a matter of communicating that information in a way that your prospects will understand. This course is broken down into three components: Component A - Component A - Introduction to Business Interruption Insurance The Importance of Separate Business Interruption Insurance Two Types of Business Interruption Endorsements The Role of The Broker in The Sales Process. Component B Profits Endorsement Form: A Coverage Analysis Indemnity Agreement Section 6. Provisions (a)-(g) Section 7. Premium Adjustment Extensions of Coverage Other Common Clauses Component C Profits Endorsement Form: A Coverage Analysis Continued Indemnity Period Duration of Coverage Measure of Recovery Payroll Option Insured Standing Charges Definitions Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #48006, MB#30091 Accrediting Provinces:

	Business Interruption Insurance - Video Course (BIZ01-R)	$ 85.00
Business Interruption Insurance Video Course This course provides general information about Business Interruption Insurance and identifies issues Broker's face when issuing policies. This video course is presented by Todd Hochban. Outline What Bodily Injury Policies Accomplish Coverage Options Coverage Similarities Coverage Differences Earnings Form Profits Form Other Time Element Coverages This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35732; MB# 19614 Accrediting Provinces:

	Categories of E and O Claims (CL Brokers) - Part 2 (SHGCO1014ILSCGA01014)	$ 85.00
No brokerage wants to have to deal with an E&O claim. According to business experts, E&O claims are preventable. If we accept that, the next question is, What can we do in our brokerage to prevent an E&O claim? As a first step, we need to know the categories and/or sources of E&O claims and, once we know that, we can start developing a formal E&O program to prevent them from happening. Objective In this Part, the focus of our study will be on 10 Categories and/or Sources of E&O Claims. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49121; MB 14079 Accrediting Provinces:

	Categories of E and O Claims (PL Brokers) - Part 2 (SHDCO1014ILSCGA01014)	$ 85.00
According to business experts, E&O claims are preventable. If we accept that, the next question is, "What can we do in our brokerage to prevent an E&O claim"? As a first step, we need to know the categories and/or sources of E&O claims and, once we know that, we can start developing a formal E&O program to prevent them from happening. In this Part, the focus of our study will be on 10 Categories and/or Sources of E&O Claims. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49118; MB 14068 Accrediting Provinces:

	CGL - Part 1 - The Law and Commercial Liability Insurance (CGL1001-R)	$ 85.00
CGL - The Law and Commercial Liability Insurance Part 1. This course is part of a series of courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on the Canadian Legal Basics. Outline Types of Legal Systems Tort Law - Elements of a Tort Contract Law and Statute Law Awards for Damages in Civil Law Most Common Exposures of Businesses Common Civil Law Defenses This course qualifies for 1 continuing education credit hour (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35733; MB# 19615 Accrediting Provinces:

	CGL - Part 2 - BI and PD Liability (CGL1002-R)	$ 85.00
CGL - BI and PD Liability Part 2. This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on Coverage A - Insuring Agreement. Outline History of CGL Bodily Injury and Property Damage Legal Obligations Compensatory Damages Occurrence Coverage Territory Right and Duty to Defend This course qualifies for 1 continuing education credit hour (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35734; MB#19616 Accrediting Provinces:

	CGL - Part 3 - BI and PD Liability Exclusions (CGL1003-R)	$ 85.00
CGL - BI and PD Liability Exclusions Part 3. This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on Coverage A - Exclusions. Outline Losses Expected or Intended Losses Assumed in Contract Bodily Injury to Employees Aircraft and Watercraft Automobile Property Damage to Property in Your "CCC" Property Damage to Your Product or Work Recall of Your Product Other Exclusions This course qualifies for 1 continuing education credit hour (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35735; MB# 19617 Accrediting Provinces:

	CGL - Part 4 - Insuring Agreements B-D (CGL1004-R)	$ 85.00
CGL - Insuring Agreements B-D Part 4. This course is part of a series of video courses reviewing the Commercial General Liability Policy, based on the new IBC Form 2100 CGL. Presented by Todd Hochban, this video course focuses on The Law and Commercial Liability Insurance. Outline Legal Fundamentals Legal Precedents System Tort Negligence CGL Wordings Analysis Other Liability Coverages This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35736; MB#19620 Accrediting Provinces:

	Claim Reserves (GA01COILSCTXT0519)	$ 85.00
Claim departments play a significant and often under estimated role in the financial management of an insurance company. The obvious conclusion to both insiders and outsiders is that vast sums of money are required to settle claims. There is a much bigger picture that is neither well understood nor effectively practiced. That is the impact that reserves, emanating from the claims department, have on the entire company. To many adjusters the reserves placed on unpaid files are a matter of routine. The focus is limited to file handling. Similarly, not all members of claims management are aware of how these reserves fit into the bigger corporate picture. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49531; MB6236 Accrediting Provinces:

	Client Service and Sales (GA02COILSCTXT0717)	$ 85.00
The objective of this course is to confirm that you are doing things that your customers expect from you and to support you in enhancing the service you already provide. Topics covered include: Eight ways to improve the service we provide to our Customers Assessing your customer service skills Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster - Technical Credit #: AIC 46362 Accrediting Provinces:

	Collaborative Negotiation (BG01)	$ 85.00
Adjusters always seem to be under pressure to close files; in fact, this is one of their mandates. What is the biggest obstacle to achieving this goal, Disagreements? If not managed effectively from the outset small disputes grow into bigger ones. The result the file stays open longer and the chances of a good settlement start slipping away. What if you could prevent a large percent of disputes from growing, walk away with a good settlement and gain the respect of the other party in the process? Thats what Collaborative Negotiation is all about. This course introduces principles in a methodology for resolving conflict in a way that is ideally suited for the claims environment. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: Adjuster - Technical Credit #: AIC#49534; MB10944 Accrediting Provinces:

	Commercial Crime - Video Course (COMCRIME01-R)	$ 85.00
COMCRIME01-R Commercial Crime - Video Course Providing a general overview of Crime Insurance in Canada, this course provides valuable information for any business owner. This video course is presented by Todd Hochban. Outline Facts and Statistics Business Exposures; Vandalism, Espionage and Shoplifting Crime Insurance Coverages Definitions Exclusions This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35650; MB# 19641 Accrediting Provinces:

	Commercial Crime Insurance 3D Policy Analysis Part 1 (GA04COILSCTXT0718)	$ 85.00
Every business has an exposure to crime losses that can be covered with insurance. The crime insurance form used for most businesses today includes a variety of crime coverages in a single rider. This rider is the Comprehensive Dishonesty, Disappearance and Destructive Rider, also called the 3D Rider (3D Policy) by most brokers and underwriters. This course is one of two parts and covers the following topics: Description of Coverages Definitions Insuring Agreements l-V: An Analysis. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #48007, MB#30092 Accrediting Provinces:

	Commercial Crime Insurance 3D Policy Analysis Part 2 (GA05COILSCTXT0718)	$ 85.00
Every business has an exposure to crime losses that can be covered with insurance. The crime insurance form used for most businesses today includes a variety of crime coverages in a single rider. This rider is the Comprehensive Dishonesty, Disappearance and Destructive Rider, also called the 3D Rider (3D Policy) by most brokers and underwriters. In Part 1 of the Commercial Crime Insurance 3D Policy Analysis Course, you studied an analysis of insuring agreements I-V. In this second part, we will be looking at the various rules that govern how the Insuring Agreements l-V work. The topics to be discussed include: General Agreements Conditions and Limitations: Section 1-19 Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #48008, MB#30093 Accrediting Provinces:

	Commercial Liability Including Extensions and Conditions (GA03COILSCTXT0519)	$ 85.00
Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Section II - Liability Coverages, Additional Clauses provided for the above businesses. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49063; MB6289 Accrediting Provinces:

	Commercial Property Broad Form Part 1 (SHACO1013ILSCGA00813)	$ 85.00
The biggest financial investment for business owners is in the tangible property they use in their business. These assets need to be protected by insurance. The commercial property insurance form used for most Canadian businesses is the Broad Form. It can be purchased as a separate policy or, for businesses that qualify, it may be included as one of the four primary coverages: Property Insurance Business Interruption Insurance Crime Insurance Commerical General Liability Insurance For the most part, these package policies include all of the coverages a small retail or service business needs. Having said that, it is still the responsibility of the broker to do a proper analysis of the risk to ensure there are no coverage gaps. For the purposes of this course, we will look at the Broad Form as a stand-alone policy. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 36634; MB# 20661 Accrediting Provinces:

	Commercial Property Broad Form Part 2 (SHBCO1013ILSCGA00813)	$ 85.00
The Broad Form policy is not new - it has been used to provide insurance for commercial property since at least the 1980s. The latest version of the Broad Form contains a number of changes and coverage enhancements that more adequately reflect the loss exposures of business owners than was present under the previous IBC 4037 Broad Form. As the course title suggests, this is the second part of the three course series dealing with the Broad Form used to provide insurance for owners of commercial property. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 36635; MB# 20662 Accrediting Provinces:

	Commercial Property Broad Form Part 3 (SHCCO1013ILSCGA00813)	$ 85.00
The Broad Form policy is not new it has been used to provide insurance for commercial property since at least the 1980s. The latest version of the Broad Form contains a number of changes and coverage enhancements that more adequately reflect the loss exposures of business owners than was present under the previous IBC 4037 Broad Form. As the course title suggests, this is the third and final part of the series dealing with the Broad Form used to provide insurance for owners of commercial property. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 36636; MB# 20663 Accrediting Provinces:

	Commercial Property Coverages - Video Course (ComPropCombined)	$ 85.00
ComPropCombined - Commercial Property Coverages - Video Course This course covers Commercial Property Insurance. Presented by Todd Hochban, this video course reviews the various Commercial Property coverages available in the marketplace, including the basic Fire Policy, Fire and Extended Coverage Form and the Commercial Building, Equipment and Stock Broad Form. Outline Fire Policy; Coverages, Exclusions and Extensions Commercial Building, Equipment and Stock Broad Form Broad Form Policy, Property Excluded Commercial Property Coverages This course qualifies for 2 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35651; MB#19642 Accrediting Provinces:

	Commercial Property Insurance: All Risks Policies - What's Covered and What's Not (GA01COILSCTXT0419)	$ 85.00
Commercial Property Insurance: All Risks Policies - What's Covered and What's Not This course analyzes the "All Risks" Insuring Agreement contained in commercial property insurance policies with a focus on Property Exclusions. A review of each property exclusion will help you determine what is "covered" and "not covered" on commercial property insurance policies. Outline: Origin of "All Risks" Policies All Risks Policies - A Combination of "All Risks" and "Named Perils" Policies This course qualifies for 2 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35559; MB# 19688 Accrediting Provinces:

	Commercial Sales - Video Course (COMSALES01-R)	$ 85.00
Commercial Sales - Video Course An estimated 80% of sales are generated by only 20% salespeople in a brokerage. This course reviews the sales process for Commercial Lines, and provides the skills necessary to be successful. Presented by Todd Hochban, this video course provides you with learning techniques on how to sell. Outline Sales Process Objectives Customer Service This course qualifies for 1 continuing education credit hours (Personal Skills). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC #35737 Accrediting Provinces:

	Condominium Unit Owners Insurance (GA07COILSCTXT1118)	$ 85.00
This course focuses on the property insurance needs of individual condominium unit owners. Topics discussed include: A Legal Perspective Legal Structure Property Insurance Obligations Condominium Unit Owners Package - Comprehensive Form: Policy Analysis Section I - Property Coverages Definitions Coverage C - Personal Property Coverage D - Loss of Use of Your Unit Unit Protection Unit Improvements and Betterments Loss Assessment Unit Additional Protection Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49104; MB12320 Accrediting Provinces:

	Conduct and Punitive Damages (ADJ5COILSCTXT0119)	$ 85.00
Imagine trying to conduct a complex insurance investigation without the use of an expert? Consider the value of independent medical examinations on bodily injury claims, origin and cause investigations on fire claims and the introduction of forensic accountants on business interruption claims. This is a small sampling of how dependent the industry is on the opinions offered by these professionals. Experts have become a necessary and integral part of the insurance claims community. Once retained, their opinions can be the deciding factor between a large settlement and a successful mitigation or denial of the claim. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49533; MB 9060 Accrediting Provinces:

	Contract Law and the Insurance Policy (BG03)	$ 85.00
It has been said that the insurance policy is one of the most complex documents we will ever encounter. Just look at the sheer volume of cases that have passed through our courts, contesting the meaning and testing the application of the wording against specific losses. When faced with questionable coverage situations of policy breeches you only get one chance to get it right. If you have any concerns about handling such controversies, Contract Law and the Insurance Policy is designed for you. It is a guide to understanding the key principles of contract law including the very same legal doctrines that the courts rely on to make their decisions. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: Adjuster - Technical Credit #: AIC#49536; MB10942 Accrediting Provinces:

	Contractual Exclusion of Liability as a Defense to Negligence Claims (GA01COILSCTXT1218)	$ 85.00
Most commercial insurance producers will, at one time or another, have dealt with prospects such as gyms and exercise clubs, ski hills, gun clubs, special events organizers, etc. who have attempted to avoid liability for bodily injury to participants by having them sign a *'waiver'* or *'release of liability.'* The key question we have to wrestle with as insurance brokers is *'How do the courts view these documents?'* Or, said another way, '*'How successful are these contractual exclusions of liability when used as a defence to negligence claims?'* This course attempts to answer that question. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49070; MB6278 Accrediting Provinces:

	Coping with Job Stress and Harassment (SHDCO0215ILSCGA00215)	$ 85.00
Coping with Job Stress and Harassment Job Stress costs employers many millions of dollars in lost production in Canada each year. In our "new economy", workers are often expected to do more with less time and less support. This can lead to job stress. The information in this course is drawn from the book entitled Surviving Job Stress - How to Overcome Workday Pressures by John B. Arden, Ph.D. Outline: The Use of Medicine and Herbs to Reduce Stress Move it! Surviving Tech Stress Super Stress Take Time off; is it an Option? Job Fishing Make an Attitude Adjustment Sleep Relax This course qualifies for 1 continuing education credit hour (General/Adjuster - Personal Skills). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC #35750 Accrediting Provinces:

	Credit Insurance - A Commercial Broker's Opportunity for New Revenue and Client Retention (GA0ACOILSCAUD0816)	$ 85.00
For the broker, credit insurance can be a new source of income with a low administrative burden. It can be your competitive advantage over the competition by enabling you to provide additional protection to your existing clients or a solution that opens the door to new customers. This 4 chapter course will give you a solid background on Credit Insurance. In the first chapter you will learn what credit insurance covers. The second chapter will provide you with an understanding of a credit insurance policy. Chapter 3 will discuss the growth of credit insurance nationally and globally. The fourth chapter will outline the role of the broker and how to find credit insurance customers. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC 42764, MB# 27030 Accrediting Provinces:

	Cyber Insurance (GA0GCOILSCTXT0319)	$ 85.00
During this session we will begin by discussing recent changes made to the Personal Information Protection Electronic and Documents Act. This is a natural spring board when discussing cyber insurance with clients. Next, we will briefly look at today’s cyber insurance market place to review common challenges. Then we will roll up our sleeves and get into the actual coverage forms most common in our market. Data Compromise Coverage, Computer Attack Coverage and Network Security Liability Coverage are the three major topics. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#50977; MB32089 Accrediting Provinces:

	Cyber Risk and Cyber Risk Management (GA0HCOILSCTXT0319)	$ 85.00
During this course we will focus on Cyber Risk Management, beginning with the identification of Cyber Risks. This involves learning a lot of new vocabulary. Next, we will analyze cyber risks to see what losses are happening and review some statistics. Next, we will look at loss control techniques and what organizations can do to help minimize or eliminate cyber risks. To finish this session, we will discuss the promise of Blockchain. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#50738; MB#31683 Accrediting Provinces:

	Dealing with Difficult People - Part 1 (SHACO0115ILSCGA00115)	$ 85.00
Dealing with Difficult People - Part 1 This course provides an overview of how to communicate through conflict and how to turn difficult interpersonal situations into productive and enjoyable exchanges. The information in this course is taken from a book entitled "201 Ways to Deal With Difficult People" by Alan Axelrod and Jim Holtje. Outline: Dealing with Difficult Colleagues and Bosses Group Dynamics, Clients and Other Difficult Situations This course qualifies for 1 continuing education credit hours (General/Adjuster - Professional/Personal Skills). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC #35660 Accrediting Provinces:

	Dealing with Difficult People - Part 2 (SHACO0715ILSCGA00715)	$ 85.00
In this course, we will look at skills required to deal with difficult people under the following headings: Difficulty #1 - Laziness Difficulty #2 The Bullying Boss Difficulty #3 Constant Critics Difficulty #4 Perpetual Perfectionists Difficulty #5 The Stubborn Ones Difficulty #6 Morale Busters Difficulty #7 Too Much Silence Difficulty #8 - Faultfinders Difficulty #9 - Venting Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: Accrediting Provinces:

	Developing a Customer Service Program for your Business (SHACO1214ILSCGA01214)	$ 85.00
Developing a Customer Service Program for your Business People today are making their buying decisions based on how they want to be treated. They want to experience great service and they will search out businesses who will provide it. If customers don't get what they want from us, they'll go to a competitor. Outline: Why Do We Need a Formal Customer Service Program? Designing a Customer Service Program for Our Brokerage Components of a Formal Customer Service Program Element One - Developing a Service Strategy Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC 35572 Accrediting Provinces:

	Developing a Formal E and O Program for the Brokerage (CL Brokers) - Part 3 (SHICO1014ILSCGA01014)	$ 85.00
The focus in this Part is on the following topic area: Developing a Formal E&O Program for the Brokerage. The following controls and procedures should be considered for inclusion in your brokerages formal E&O program as it relates to the area of commercial lines insurance. They will help to protect you against errors and omissions claims. They will also serve as invaluable evidence for you, your insurers, and your lawyers in the event of such a claim. Finally, if we do a good job of managing our E&O exposure, we improve our chances of keeping our clients, our brokerage owners, and our E&O insurer happy and, as an added benefit, our E&O premiums at an acceptable level. Note: While the majority of the following controls and procedures were developed specifically for commercial risks, many of them will also be useful E&O loss prevention techniques when dealing with personal lines clients. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#49122; MB 14081 Accrediting Provinces:

	Developing a Formal E and O Program for the Brokerage (PL Brokers) - Part 3 (SHECO1014ILSCGA01014)	$ 85.00
The focus in this Part is on the following topic area: Developing a Formal E&O Program for the Brokerage. The following controls and procedures should be considered for inclusion in your brokerage's formal E&O program as it relates to the area of commercial lines insurance. They will help to protect you against errors and omissions claims. They will also serve as invaluable evidence for you, your insurers, and your lawyers in the event of such a claim. Finally, if we do a good job of managing our E&O exposure, we improve our chances of keeping our clients, our brokerage owners, and our E&O insurer happy and, as an added benefit, our E&O premiums at an acceptable level. Note: While the majority of the following controls and procedures were developed specifically for commercial risks, many of them will also be useful E&O loss prevention techniques when dealing with personal lines clients. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#49119; MB 14069 Accrediting Provinces:

	Developing Your Listening and Questioning Skills (SHPCO1214ILSCGA01214)	$ 85.00
In our business, we need to ask a lot of questions to uncover our customer's needs. In the view of most successful salespeople, 'Questions are the answer'. But questioning is only half of the answer. We also need to listen to the answers. Before we can offer solutions to a customer's needs, we need to discover those needs. We need to question the customer. We need to listen to their answers. We may need to ask additional questions to clarify information. We need to do all of these things to uncover our customer's needs before attempting to present our solutions. This seminar will explore the areas of 'questioning' and 'listening'. Hopefully, this will enable you to use these two tools more effectively. The better you are at using these skills, the more effective you will be in uncovering your customers' needs and providing solutions to those needs. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills Credit #: Accrediting Provinces:

	Directors and Officers Liability - For Non-Profit Corporations (GA06COILSCTXT0319)	$ 85.00
This course provides an overview of the types of non-profit organizations in Canada and outlines the common law and statutory duties of directors of non-profit organizations. Directors and Officers Liability Insurance (D&O) is discussed and explains the policy coverages and details. Outline: Types Of Non-profit Organizations Common Law Duties Of Directors Of Non-profit Organizations Statutory Duties Of Directors Of Non-profit Organizations Incorporated Non-profit Organizations Condominium Or Strata Board Of Directors Directors And Officers Liability Insurance This course qualifies for 1 continuing education credit hour (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#35554; MB#19683 Accrediting Provinces:

	Directors and Officers Liability for Profit Corporations (GA0FCOILSCTXT0319)	$ 85.00
This is a continuing education course dealing with Director's and Officer's Liability. In this course we will focus on the following topic areas: Introduction To Directors' And Officers' Duties Responsiblities Of Directors And Officers Employment Law Responsibilities Of Directors And Officers Managing Exposures Of Directors And Officers Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49074; MB6297 Accrediting Provinces:

	Earthquake Insurance Are You Ready for the Big One? (GA0CCOILSCTXT0319)	$ 85.00
Most scientists agree that for many Canadians, it's not a question of if but when the next big earthquake will hit. Canada is not immune to earthquakes: much of British Columbia is sitting on active seismic zones and parts of Quebec face equally devastating earthquakes. Having said that, earthquake activity can and has occurred in all parts of Canada. As such, it's time for insurance professionals and the public to know more about their exposure to earthquake losses. In this course, we will look earthquake insurance under the following topic headings, specifically: Earthquake Specifics Earthquakes and Insurance in Canada Risk Management Techniques Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35563, MB# 19692 Accrediting Provinces:

	Ethics training for Adjusters (ADJ4COILSCTXT0119)	$ 85.00
Ethics is all about doing the right thing in a particular situation. As insurance adjusters, our clients, insurers and the public expect us to do nothing less. In this course, we will look at the following topics as they relate to "Ethics and the insurance Adjuster," specifically: Defining "ethics" Establishing ethical standards - sources of influence Basic ethical values and what they really mean Adjuster code of conduct principles Misconduct. What an Adjuster should not do Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: Adjuster - Technical Credit #: AIC# 50681; MB 31632 (3 Approved Ethics Credits for SK) Accrediting Provinces:

	Experts and Evidence (GA02COILSCTXT0519)	$ 85.00
Imagine trying to conduct a complex insurance investigation without the use of an expert? Consider the value of independent medical examinations on bodily injury claims, origin and cause investigations on fire claims and the introduction of forensic accountants on business interruption claims. This is a small sampling of how dependent the industry is on the opinions offered by these professionals. Experts have become a necessary and integral part of the insurance claims community. Once retained, their opinions can be the deciding factor between a large settlement and a successful mitigation or denial of the claim. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49532; MB6237 Accrediting Provinces:

	Face to Face Prospecting (GA0CCOILSCTXT0816)	$ 85.00
Successful salespeople are always looking for new customers for their products or services. Prospecting includes all means available to salespeople to identify potential clients for the brokerage. It's an essential step in producing new business. Who are your prospects? What should your 'prospecting' goal be? Even when their 'leads' are generated for them by other brokerage staff, the best insurance salespeople are always prospecting. Topics covered in this course include: Why some producers are not good prospectors Prospecting Strategies - How to find the right people Planning your approach Helpful hints when dealing with any prospect Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills Credit #: Accrediting Provinces:

	Financial Management of Brokerages (GA01COILSCTXT0618)	$ 85.00
Financial management is the big-picture enterprise of which record-keeping is one significant activity. Overseeing the assets, liabilities, capital structure, income and expenses of the brokerage to support its profitability is the function of financial management. In order to produce the numbers that add up to success, managers must possess the skills to orchestrate all the elements that contribute to the financial picture. By the end of this course you will be able to: Describe the main activities that comprise the financial management cycle Describe the concepts involved in managing incomes and expenses Explain tax factors regarding employee compensation and equipment leasing Explain how to measure brokerage performance through financial analysis Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC #48004, MB#30089 Accrediting Provinces:

	Homeowners Comprehensive Form: Part 1 - Property Coverages Agreements and Definitions (SHACO0913ILSCGA01013)	$ 85.00
Up until the mid-1960s, homeowners rarely purchased the insurance coverages we take so much for granted today. In fact, a lot of homeowners purchased coverage for their dwelling only, believing their belongings had little value. Also, as no one expected to be sued, many homeowners resisted all efforts to sell them personal liability insurance. The Homeowners Forms of the 1970s helped to solve the problems of inadequate coverages and limits. These forms included all three coverages and more. However, insurers still had a problem: people were under-valuing their homes. This problem took many years to solve and it was not until the 1980s that valuation guides were required to be completed for all new applications for homeowners insurance. Course 1 of this five-part series covers Property Coverages Agreements & Definitions. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36925; MB# 20892 Accrediting Provinces:

	Homeowners Comprehensive Form: Part 2 - Property Coverages A-D (SHBCO0913ILSCGA01013)	$ 85.00
Part Two of Five is a continuation of Part One Homeowners Comprehensive Forms. A limit of insurance will be stated on the policy for the property being insured by it. If there is no such limit indicated, there is no insurance for that property. Example: All Homeowners Forms provide four insurance coverages under Section l � i.e.) Coverages A-D. As such a limit of insurance will be stated on the Coverage Summary page for each of them. This lesson covers the following points in detail: Coverage A � Dwelling Building Coverage B � Detached Private Structures Coverage C � Personal Property Special Limits of insurance Coverage D � Additional Living Expenses Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36926; MB# 20893 Accrediting Provinces:

	Homeowners Comprehensive Form: Part 3 - Extensions of Coverage (SHCCO0913ILSCGA01013)	$ 85.00
Part Three of Five is a continuation of Part Two Homeowners Comprehensive Forms. All IFC/IBC Homeowners Forms provide a number of coverages called Extensions of Coverage. These coverages are designed to insure property and/or losses which would not otherwise be insured by those forms. As such, the term �Extensions of Coverage� best describes their purpose. In most cases, the amount of insurance provided for a particular Extension of Coverage is not additional insurance. The objectives of this course are to provide knowledge about the following points: Debris Removal Property Removed Moving to Another Home Fire Department Lock Replacement Tear Out Arson Conviction Reward Credit or Debit Cards etc. Inflation Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36927; MB# 20894 Accrediting Provinces:

	Homeowners Comprehensive Form: Part 4 - Insured Perils and Exclusions (SHDCO0913ILSCGA01013)	$ 85.00
Part 4 of 5 of the Homeowners Comprehensive Forms - Insured Perils and Exclusions. From the late 1940s to the mid-1960s, the insurance coverage provided for homeowners was generally limited to fire and certain extended coverages. These policies were referred to as Fire and Extended Coverage policies. However, in the 1960s, insurers seeking to increase their market share decided the time was right to introduce the new and broader "all risks" homeowners' policies. The initial reaction of many brokers and insurance company underwriters was that these all risks forms would not be around for long. In their opinion, it would be only a matter of time before insurers would begin to "lose their shirts," forcing them to return to the more limiting Fire and Extended Coverage forms. That didn't happen and today most homeowners' insurance is sold on an "all risks" basis. Lessons Covered: All Risks Homeowners Forms A Brief History Insurance Perils Notice to Authorities All Risk Coverages Removed Specified Perils Coverage Exclusions 1 - 30 Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36928; MB# 20895 Accrediting Provinces:

	Homeowners Comprehensive Form: Part 5 - Basis of Claim Payment and Other Terms (SHECO0913ILSCGA01013)	$ 85.00
Part 5 of 5 of Homeowners Comprehensive Forms- Basis of claim Payment and other terms. The Final portion of this Five-part series Concludes with Property Insurance policies and describe the way claims will be paid. This essential information forms a part of the insurer�s contract with the insured. The following information applies to all Homeowners Forms: Lessons Covered: Basis of Claim Payment Dwelling and Attached Private Structures Personal Property Replacement Costs Actual Cash Value Pair and Set Parts Deductible Amounts not reduced Insurance under more than one policy Subrogation Duties after loss Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36929; MB# 20896 Accrediting Provinces:

	Homeowners Insurance - What you Need to Know About Fraudulent Claims (SHBCO1114ILSCGA01114)	$ 85.00
Homeowners Insurance - What You Need to Know About Fraudulent Claims Insurance fraud costs Canadians over $1 billion each year. Between inflating legitimate claims, fabricating entire claims or purposely creating circumstances in which property and goods are stolen or destroyed, Canadian fraudsters have tried it all. This course examines insurance fraud in Canada and explores the industrys role in combatting it. Outline: The Fraud Issue The Players And Why They Do It Red Flags: Recognizing Potentially Fraudulent Claims What The Insurance Industry Can Do This course qualifies for 1 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35658; MB# 19651 Accrediting Provinces:

	Homeowners Liability Insurance Legal Standards and Precedents (GA04COILSCTXT1118)	$ 85.00
Homeowners Liability Insurance Legal Standards and Precedents A basic knowledge of the law will enable insurance brokers to identify many of their clients' liability exposures and recommend proper insurance protection. This course examines the case law, liability insurance and the standard of conduct expected by the law. Outline: Introduction to the Law and Liability Insurance Homeowners' Policies: Coverage E - Legal Liability and Special Limitations Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#35744; MB#19628 Accrediting Provinces:

	Homeowners Property Coverage - Part 1 - Standard Wording (GA08COILSCTXT0319)	$ 85.00
Homeowners Property Coverage (Standard Wording) Part 1 There are certain characteristics common to most Homeowners Forms. We look at those in this course which is based on IBC wordings. We pay special attention to key definitions in Section 1 - Property Coverages, as well as analyze the coverages available under Section 1. Outline: Introduction to Property Coverages Section I - Property Coverages: Key Definitions Section I - Property Coverages: An Analysis Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35747; MB# 19636 Accrediting Provinces:

	Homeowners Property Coverage - Part 2 - Standard Wording (GA09COILSCTXT0319)	$ 85.00
Homeowners Property Coverage (Standard Wording) Part 2 There are certain characteristics common to most Homeowners Forms. We look at those in this course which is based on IBC wordings . This is a continuation of Homeowners Property Coverages based on Standard Industry Wordings. Part 2 continues to look at characteristics shared by Homeowners Forms, with special attention given to Coverage C - Personal Property; Special Limits of Insurance; Extensions of Coverage; and Basis of Claim Payment. Outline: Special Limits of Insurance Extensions of Coverage Basis of Claim Payment Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35748; MB#19637 Accrediting Provinces:

	How to Analyze Effectiveness of Your Customer Service Program (GA07COILSCTXT0319)	$ 85.00
The service experts all agree that every time a customer leaves our premises, they will form an opinion of how well they have been served. If we do a good job in meeting their service expectations, they will be satisfied, tell others, and come back. If we don't do a good job, they won't be back and worse still, they will tell others about we've failed them. The message provided in this workshop is simply this: Develop a formal customer service program before your competitors do - it will help you to grow and prosper! Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management Credit #: Accrediting Provinces:

	ICBC Autoplan Coverages and Exclusions (MMACO0913ILSCGA01013)	$ 85.00
This course provides in-depth information on ICBC's Autoplan insurance coverage and exclusions. The information gathered has been supplemented, in part, by a variety of insurance sources including: ICBC; Ministry of Finance for BC; Insurance Bureau of Canada, and the laws and regulations for BC's auto industry. The material is tailored for those wanting to know about this coverage and its emphasis is on providing high quality information about the subject. The objective of instruction is to enhance the knowledge participants wanting to know more about these products. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	ICBC Fleetplan and Garage Policy (GA0ACOILSCTXT0316)	$ 85.00
In this course you will be introduced to the intricacies of two very important ICBC products. In lesson 1, ICBC Fleetplan will be covered in detail. This topic includes entry requirements, limitations, exclusions and cost comparisons. Lesson 2 moves into the ICBC Garage Policy, covering the various coverages for customers and owned vehicles, as well as endorsements and the different types of license plates that are available when issuing a Garage Policy. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: Accrediting Provinces:

	Identity Theft Insurance (ADJ1COILSCTXT0319)	$ 85.00
'Identity theft' and 'identity fraud'; these are terms used to describe all types of crime in which someone wrongfully obtains and uses another person's data in some way that involves fraud or deception. For adjusters, properly handled investigations and early expertise into this emerging market can prove to be beneficial. First hand experience of these losses can add to the adjusters asset value to his or her employer. Interviewing victims of identity theft offer insight into the vulnerabilities that are exploited by criminals. Armed with this information claims people are in the best position to offer suggestions to the insurer on recommended policy wordings and prevention tips that the company can offer its client base. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49529; MB5754 Accrediting Provinces:

	Improving Your Management Skills - Part 1 (UC41)	$ 85.00
UC41 How to Improve Your Management Skills - Part 1 This course examines the skills required of all effective leaders. An examination into how to set standards, create a strategic vision, decision making and crisis and change management is included. This course is based off of information found in the book "Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing" by Major General Perry M. Smith, Ph.D. Outline: Thirty Important Leadership Fundamentals Taking Over Setting Standards Creating a Strategic Vision Establishing Priorities Making the Big Decisions Decentralizing and Getting Feedback Leading During Change and Crisis. Dealing with the Downside Handling the Media This course qualifies for 1 continuing education credit hours (General/Adjuster - Professional/Management). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC #35566 Accrediting Provinces:

	Improving Your Management Skills - Part 2 (GA0BCOILSCTXT0319)	$ 85.00
In Part 2, we will look at the additional things you must do in the organization to become a more effective leader and/or manager, specifically: Part 2 - The People And The Organization Working for the Big Boss - 9 Types of Bosses and What Makes Them Tick Hiring - How to Recruit and Select the Right People How to Take Care of your People - Rewarding and Promoting Employees How to Counsel Associates re: Performance Issues Complimenting Creatively to Promote Individual and Organizational Morale Teaching and Reading - Two Duties of All Leaders Firing Employees - It Goes with the Territory Part 3 - Personal And Professional Growth And Education Looking at Yourself - 20 Things That Will Help You to Become a More Effective Leader Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC #35567 Accrediting Provinces:

	Insurance Act of Alberta Reforms Course: Unit 1 (ABR00101305)	$ 85.00
On July 1, 2012 major reforms to the Alberta Insurance Act came into effect. This course introduces those reforms and covers: Part A: Introduction to the Reforms: Section 1: Structural Reform Section 2: Electronic Communications Section 3: Requirements for Giving Notice of Statutory Process Section 4: Requirements for Giving Notice of Limitation Periods Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36174 Accrediting Provinces:

	Insurance Act of Alberta Reforms Course: Unit 2 (ABR00151305)	$ 85.00
On July 1, 2012 major reforms to the Alberta Insurance Act came into effect. This course picks up where Unit 1 left off and covers: Part A: Introduction to the Reforms: Section 5: Exclusions from Statutory Conditions Section 6: Excluding Certain Causes of Fire Section 7: Recovery by an Innocent Co-insured Section 8: Restricting Statutory Access to Parts of Group Contract Section 9: Cooling Off Periods Section 10: Transitional Provisions for P&C, Life and A&S Contracts Part B: Reducing Classes of Insurance Part C: Ombudservice Membership Requirement Part D: Unjust or Unfair Clauses to Contract Part E: Overdue Life/Health Insurance Payments Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC# 36175 Accrediting Provinces:

	Insurance Act of Manitoba Amendments (JKACO0115ILSCGL00115)	$ 110.00
This course introduces the major reforms to the Insurance Act of Manitoba, that came into effect on September 01, 2014. The course examines the substantial changes to the Act, including: Introduction to the Reforms Consultations and Goals of Change Date Laws are Effective The Goals Established The Need for Reform Overview of Significant Amendments Structural Reform Electronic Communications Requirements for Giving Notice of Limitation of Actions Causes of Fire Recovery by Innocent Co-insureds Access to Parts of Group Insurance Contracts Right of Rescission (Cooling Off Periods) Disclosure of Licensing or Disciplinary Actions Regulatory Framework for Incidental Sellers of Insurance Rules About Gift Giving Brokers or Agents Fees on Commercial Insurance Insurance Compliance Self-Evaluative Audit Use of Credit Information Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / Life/A&S - Technical Credit #: MB# 23746 Accrediting Provinces:

	Insurance Against Liability: Part 1 (THACO0514ILSCGA00514)	$ 85.00
Learn the ins and outs of liability insurance in Canada, as well as specifics for Quebec. This 10-chapter video and text course covers the ABC rule of negligence, defences against negligence, standard CGL policies and other liability coverages. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 36637; MB# 20664 Accrediting Provinces:

	Insurance Distribution Channels (GA02COILSCTXT0518)	$ 85.00
Demand for insurance products and services remains as strong as ever but there has been a fundamental shift in the channels consumers choose to make their purchases. Insurance is generally bought directly through an insurer (through its captive agents, the web or other direct channels) or through independent agents and commercial brokers who provide access to the products of several insurers. Agreements bind brokerages and insurance companies together. The terms of these can vary according to the companies involved. These agreements will document the relationship that exists between the two parties. By the end of this course you will be able to: Explain independent and direct channels of insurance distribution in Canada Describe agreement between a broker and an insurer Describe factors considered by a brokerage to choose an insurer Descrive factors considered by an insurer to choose a brokerage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC #48001; MB#30086 Accrediting Provinces:

	Insurance for Marine Pleasurecraft (GA0DCOILSCTXT0319)	$ 85.00
This course is intended to give an understanding of marine insurance. We will look at everything the average broker needs to know: the types of boats that are to be insured; the type of coverage that is available to boat owners; the trading limits that define the area where the boat can be used; etc. As well, we will review how to get the underwriting information required to write the policy. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35564; MB# 19693 Accrediting Provinces:

	Introduction to BC Autoplan Insurance (MMBCO0913ILSCGA01013)	$ 85.00
This course provides the new orientation training for those wanting to learn more about ICBC's Autoplan insurance in BC. The information gathered has been supplemented, in part, by a variety of insurance sources including: ICBC; Ministry of Finance for BC; Insurance Bureau of Canada, and the laws and regulations for BC's auto industry. The material is tailored for beginners to the industry and its emphasis is on providing high quality information. The objective of instruction is to enhance the professionalism of participants. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	Introduction to Cyber Risks for Insurance Industry Professionals (GA0ACOILSCTXT0716)	$ 85.00
The objective of this course is to provide knowledge about Cyber Risks for Insurance Industry Professionals. This course is designed for those needing to understand, create awareness, or refresh their knowledge of how technology use is increasingly accompanied with both risks, and opportunities, for businesses operating in Canada, and focuses on efforts to counter threats. Topics Include: Lesson A: Section One: Evolution of insurance and new threats Section Two: Cyber attacks Lesson B: Section Three: Common attacks by industry Section Four: Notable cyber attacks Section Five: Cybercriminals Lesson C: Section Six: Risk factors and risk management Section Seven: Laws and legislation Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical Credit #: AIC 43820, MB 26997 Accrediting Provinces:

	Introduction to Cyber Risks for Insurance Industry Professionals (RBOACOILSCTXT0716)	$ 85.00
The objective of this course is to provide knowledge about Cyber Risks for Insurance Industry Professionals. This course is designed for those needing to understand, create awareness, or refresh their knowledge of how technology use is increasingly accompanied with both risks, and opportunities, for businesses operating in Canada, and focuses on efforts to counter threats. Topics Include: Lesson A: Section One: Evolution of insurance and new threats Section Two: Cyber attacks Lesson B: Section Three: Common attacks by industry Section Four: Notable cyber attacks Section Five: Cybercriminals Lesson C: Section Six: Risk factors and risk management Section Seven: Laws and legislation Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: 2 RIBO - Management / 1 RIBO - Technical Credit #: Accrediting Provinces:

	Introduction to Insurance Fraud (JKACO1114ILSCGA01114)	$ 85.00
This course provides skills and training for employees on the topic of insurance fraud. Topics covered include techniques for identifying the common signs of fraud, behaviors associated with these actions, common varieties of fraud, and situations where insurance fraud commonly occurs. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 40118; MB# 23433 Accrediting Provinces:

	Introduction to the Claim Process and Claim Handling Techniques (JKACO1014ILSCGA01014)	$ 85.00
The goal of this course is to educate insurance professionals in ways to enhance claim handling services to give them a competitive advantage. The course includes references from insurance experts regarding effective claims processing. It draws on tips, suggestions and recommendations they provide that are designed to ensure the smooth handling of claims. The course also reviews common law duties that generally apply when handling insurance claims. This course is not intended to provide legal advice but to convey limited information regarding legal principles which apply during the claims process. Topics include: Basic Duties of Claim Handlers An Overview of Claim Processing Understanding Claim Flow Interactions and Communication Channels Key Communication Skills in the Claims Environment Techniques for Dealing with Claimants Tips for Mitigating Claims Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 39742; MB# 23256 Accrediting Provinces:

	Introduction to Travel Insurance Assistance Services Coverage (JKECO0915ILSCGA00915)	$ 85.00
The course provides an overview of the various forms of protection that fall under the heading of Travel Insurance Assistance Services Coverage. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How the various Assistance Services minimize the financial risks of travel. A look at the benefits and limitations of the Global Assistance Hotline (24/7) Services Coverage provided, including the terms, conditions and examples of circumstances where it may prove beneficial. How Travel Medical Assistance benefits travelers, including examples of its use, and application of certain terms and conditions. The terms and conditions that apply specifically to Roadside Assistance Services along with examples of situations where it has protected travelers. The terms and conditions governing Concierge Services coverage, along with examples of situations where it can protect an insured traveler. How Business Assistance Services coverage aids business travellers, including examples of its use, and application of certain terms and conditions. A look at the benefits and limitations of Identity Theft Services, its terms, conditions. How Passport/Credit Card Services minimizes the financial and security risks of travel. Lessons: Global Assistance Hotline (24/7) Services Coverage Travel Medical Assistance Coverage Roadside Assistance Services Coverage Concierge Services Coverage Business Assistance Services Coverage Identity Theft Services Coverage Passport/Credit Card Services Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41982, MB# 25587 Accrediting Provinces:

	Introduction to Travel Insurance Life and Body Protection Coverage (JKDCO0915ILSCGA00915)	$ 85.00
The course provides an overview of the various forms of protection that fall under the heading of Travel Insurance Life and Body Protection Coverage. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How Life and Body Protection Coverage minimizes the financial risks of travel. A look at the benefits and limitations of Life Protection Coverage, its terms, conditions and examples of circumstances where it may prove beneficial. How Body Protection Coverage benefits travelers, including examples of its use, and application of certain terms and conditions. The terms and conditions that apply specifically to Accidental Death and Dismemberment (AD&D) along with examples of situations where it has protected travelers. The terms and conditions governing Flight Accident Coverage, along with examples of situations where it can protect an insured traveler. How Security and Political Evacuation coverage aids travelers, including examples of its use, and application of certain terms and conditions. Lessons: Accidental Death and Dismemberment Coverage (AD&D) Flight Accident Coverage Security and Political Evacuation Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41855, MB# 25008 Accrediting Provinces:

	Introduction to Travel Insurance Loss or Delay Protection Coverage (JKCCO0915ILSCGA00915)	$ 85.00
The course provides an overview of the various forms of protection that fall under the heading of Travel Insurance Loss or Delay Protection Coverage. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How Loss or Delay Protection Coverage minimizes the financial risks of travel. A look at the benefits and limitations of Loss Coverage, its terms, conditions and examples of circumstances where it may prove beneficial. How Delay Protection Coverage benefits travelers, including examples of its use,and application of certain terms and conditions. The terms and conditions that apply specifically to Baggage Coverage along with examples of situations where it has protected travelers. The terms and conditions governing Baggage Delay Coverage, along with examples of situations where it can protect an insured traveler. How Missed Connection Coverage aids travelers, including examples of its use,and application of certain terms and conditions. A look at the benefits and limitations of Travel Delay Coverage, its terms, conditions. How Travel Delay Coverage minimizes the financial risks of travel. A close look at Car Rental Collision Coverage and its benefits to those protected Lessons: Baggage Coverage Baggage Delay Coverage Missed Connection Coverage Travel Delay Coverage Car Rental Collision Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41854, MB# 25009 Accrediting Provinces:

	Introduction to Travel Insurance Medical and Dental Coverage (JKBCO0915ILSCGA00915)	$ 85.00
This course is designed for those needing to understand, or refresh their knowledge of the medical and dental coverage for those traveling. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How Medical and Dental Insurance coverage minimizes the financial risks of travel. A look at the benefits and limitations of Medical Insurance coverage, its terms, conditions and examples of circumstances where it may prove beneficial. How Dental Insurance coverage benefits travelers, including examples of its use, and application of certain terms and conditions. The terms and conditions that apply specifically to Emergency Evacuation Insurance coverage, along with examples of situations where it has protected travelers. The terms and conditions governing Repatriation Insurance Coverage, along with examples of situations where it can protect an insured traveler. How Pre-Existing Insurance coverage aids travelers, including examples of its use, and application of certain terms and conditions. Lesson A: Terms used in this course and in the Travel Insurance industry Section One: History of insurance and travel insurance and its purpose Section Two: Contract Law Lesson B: Section Three: Medical and Dental Insurance Coverage Section Four: Emergency Evacuation and Repatriation Coverage Section Five: Pre-existing Condition Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41856, MB# 25010 Accrediting Provinces:

	Introduction to Travel Insurance Other Benefits Coverage (JKFCO0915ILSCGA00915)	$ 85.00
The course provides an overview of the various forms of protection that fall under the heading of Other Benefits Coverage. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How the various Other Benefits coverage available minimize the financial risks of travel. A look at the benefits and limitations of the Returning Minor Children Services Coverage provided, including the terms, conditions and examples of circumstances where it may prove beneficial. How Emergency Reunion benefits travelers, including examples of its use and application of certain terms and conditions. Exposure to the terms and conditions that apply specifically to Pet Care coverage along with examples of situations where it has protected travelers. The terms and conditions governing Adventure Activities coverage, along with examples of situations where it can protect an insured traveler who participates in activities of this nature. How Sports Activities/Equipment coverage aids travellers who participate in certain activities and this includes examples of its applications, along with terms and conditions that may apply. Lessons: Returning Minor Children Coverage Emergency Reunion Coverage Pet Care Coverage Adventure Activities Coverage Sports Activities and Equipment Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41983, MB# 25588 Accrediting Provinces:

	Introduction to Travel Insurance Trip Protection Coverage (JKACO0915ILSCGA00915)	$ 85.00
This course provides an overview of the various forms of protection that fall under the heading of Travel Insurance Trip Protection Coverage. Topics include: The need for insurance and travel insurance, along with an overview of its history and development over time. An overview of the common law duties associated with an insurance contract and the obligations that come with these. How trip protection coverage minimizes the financial risks of travel. A look at the benefits and limitations of Trip Cancellation coverage, its terms, conditions and examples of circumstances where it may prove beneficial. How Trip Interruption Coverage benefits travelers, including examples of its use, and application of certain terms and conditions. The terms and conditions that apply specifically to trips Canceled for Any Reason coverage, along with examples of situations where it has protected travelers. The terms and conditions governing trips Canceled for Work Reasons coverage, along with examples of situations where it can protect an insured traveler. Lessons: Trip Cancellation Insurance coverage Trip Interruption Insurance coverage Cancel for any Reason Insurance coverage Cancel for Work Reasons Insurance coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 41849, MB# 24959 Accrediting Provinces:

	Liability of Owners for Their Pets Legal Precedents (GA05COILSCTXT1118)	$ 85.00
Liability of Owners for their Pets: Legal Precedents An alarming number of Canadians are injured by animals. While it may seem that dogs, particularly pit bulls and Rottweilers, get most of the attention, there have been some substantial liability claims arising out of the ownership of other animals, including farm animals and exotic pets. This course examines pet owners' liability. Outline: Determination of Liability - Basic Principles The Law Respecting Civil Action against Animal Owners Liability for Domestic Pets (Dogs and Cats) Liability for Farm Animals Liability for Exotic Pets Animal Ownership: How to Minimize the Risk Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#35745; MB#19634 Accrediting Provinces:

	Making Property Fire Smart (GA06COILSCTXT1118)	$ 85.00
Did you ever wonder why one or two properties remained standing after a forest fire when all the others around them were totally destroyed? There is compelling evidence that property owners can improve the odds against losing their property to a forest fire through proper planning and risk management practices. In this ILS course, we look at Fire Behaviour, Characteristics of Fire Smart Property, and the things that governments and people can do to minimize the potential for loss to property. Included is a discussion of the February, 2004 recommendations of the Filmon Commission as prepared for the government of BC. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49105; MB12322 Accrediting Provinces:

	Making The Right Ethical Decisions (GA0DCOILSCTXT0816)	$ 85.00
Ethics is all about doing the right thing in a particular situation. As insurance brokers, our clients, insurers, and the public (and a lot of other people and organizations) would expect us to do nothing less. In this course, we will look at the following topics as they relate to "Ethics and the Insurance Professional", specifically: Defining "Ethics" Establishing Ethical Standards - Sources of Influence Basic Ethical Values and What They Really Mean The Insurance Broker's Dilemma What a Formal Ethics Program Will Do For Your Brokerage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Ethics Credit #: AIC 44199; MB 27045 Accrediting Provinces:

	Manitoba - An insurance Professional's Regulatory Responsibilities (GA0FCOILSCTXT0816)	$ 85.00
This 4 Module course is a comprehensive look at: Insurance Council Regulation; Insurance General Matters Regulation; Classes of Insurance Regulation; Agent and Adjuster Regulation; and finishing up with a detailed look at the code of conduct for Life and A&S, General insurance agents and Adjusters. Because the course is in modules it can be approached by taking the modules independently or all at once. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 4 Credit Type: General/Adjuster - Technical Credit #: MB 27086 Accrediting Provinces:

	Mobile-Manufactured Home Policy (MBP00101306)	$ 85.00
Mobile homes offer an affordable housing solution for thousands of residents across Canada. In fact, over 1 percent of the total private dwellings in the country are mobile homes. Therefore, it is important to fully understand the coverages available to residents that choose to live in this type of alternative housing. Topics include: Property Coverages: Coverage A, Coverage B, Coverage C, Coverage D Common Extensions Perils Insured Liability Coverages Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #36177; MB#20228 Accrediting Provinces:

	Mold Insurance - Part 1 (GA08COILSCTXT1118)	$ 85.00
Topics to be discussed include: Mold - Old, But Here to Stay The Growing Issue - Mold in the Spotlight The Rise of Mold-Related Cases and Claims in Canada Detection and Restorative Action Risk Management Techniques Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49107; MB12331 Accrediting Provinces:

	Mold Insurance - Part 2 (SHHCO1114ILSCGA01114)	$ 85.00
In this course, we will look the impact of mold on insurers and litigators, first party property claims, third party liability claims and case studies. Topics to be discussed include: 1. Mold - A Problem for Insurers and Litigators 2. Policy Issues 3. Litigation Cases in North America 4. The Future of Mold Claims and Cases Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49108; MB12332 Accrediting Provinces:

	New CGL Policy - A Bodily Injury and Property Damage Liability - Part 1 (GA01COILSCTXT0319)	$ 85.00
This is the first of four courses in this series. This course focuses on the coverages provided in Section 1 – Coverages of the Commercial General Liability Policy (Occurrence Form), also known as the CGL policy; specifically Coverage A: Bodily Injury and Property Damage Liability. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49099, MB12312 Accrediting Provinces:

	New CGL Policy - Coverage B, C and D - Part 3 (GA03COILSCTXT0319)	$ 85.00
This is the third in the series of four courses dealing with the new CGL policy. In this course, we will discuss the following: Coverage B. Personal and Advertising Injury Liability Coverage C. Medical Payments Coverage D. Tenants' Legal Liability Common Exclusions Supplementary Payments. [Reference Document: IFC /05) and Liability Divider ] Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49100, MB12314 Accrediting Provinces:

	New CGL Policy - Limits, Deductibles and Conditions - Part 4 (GA04COILSCTXT0319)	$ 85.00
This is the last in the series of four courses dealing with the new CGL policy. In this final course, we will discuss the following: Section III - Limits of Insurance Section IV � Deductible Section V - Commercial General Liability Conditions. [Reference Document: IFC /05) and Liability Divider ] Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49101, MB12315 Accrediting Provinces:

	Occupiers Liability An Analysis of the Legal Rights, Duties and Responsibilities (GA01COILSCTXT0219)	$ 85.00
In this course, we will look at occupiers' liability under the following topic headings, specifically: Occupiers' Liability - The Basis for Legal Action Tort of Negligence: A Common Basis of Legal Action against Occupiers Occupiers' Liability Acts The Rationale Definitions Higher Standard of Duty of Care Owed to Children Factors used by the Court in Determining Liability of Occupiers Suggested Risk Management Techniques Slip and Fall Claims Was There an Unusual Danger? Ought the Defendant to Have Known of the Danger? Was Reasonable Care Taken by the Occupier? Did the Invitee Use Reasonable Care? Host Liquor Liability The Basis of Most Alcohol-Related Suits The Expansion of Alcohol-Related Liability Risk Management for Alcohol-Related Liabilities Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49077; MB6390 Accrediting Provinces:

	Ontario Auto (GA0ACOILSCAUD0716)	$ 85.00
This course provides you with an understanding of the changes to Ontario's auto laws that became effective June 1st, 2016. This interactive course begins by emphasizing the most significant changes to laws occurring and reasons for revisions. Topics covered include: Introduction to Ontario Automobile Insurance, parts of auto contracts OAP 1 OPF 2 - Ontario Driver's Policy (non-owned vehicle)(2016) OAF 4 - Garage Policy Application / OAP 4 Garage Policy Form (2016) Change Forms (OPCFs) Access Duration from the Date of Purchase: 3 Month(s) Credit Hours: 3 Credit Type: RIBO - Technical Credit #: Accrediting Provinces:

	Overcoming Objections to Price (PM57)	$ 85.00
This course is intended to help recognize objections and learn how to handle them in a manner that leads to the successful completion of the sale. One very important aspect about objections is that they are not personal. The customer is objecting to something about the product that is being sold; they are not objecting to the person doing the selling. While many people think of objections as obstacles to the sale, they are really opportunities, specifically: Opportunities to learn about the things that are bothering the customer. Opportunities to find out what the customer really thinks. Opportunities to find out what the real problem is. Objections can come up at any time in the sales process. Objections are really a sign that the customer has some interest, but they do not yet see the value of your product or service to them. This is particularly true of any objection to price. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills Credit #: Accrediting Provinces:

	Pet Insurance - Insurance for Man's Best Friends (SHDCO1114ILSCGA01114)	$ 85.00
People love their pets. Each year, we spend a lot of time and energy on our furry friends. We also spend a lot of money. Between pet food, toys, cat litter, vet bills, etc., the costs add up quickly. But when our dog or our cat falls ill or is injured in an accident, many of us don't have the money needed to deal with the situation. However, the increasing availability of pet insurance in Canada is helping pet owners deal with these incurred costs. In this course, we will look pet insurance under the following topic headings, specifically: About Pet Insurance The history of pet insurance The importance of pets Why get pet insurance? The Product Standard coverages and exclusions How to make a claim Real life examples Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49075; MB6391 Accrediting Provinces:

	PIPEDA Explained Legislated Privacy Standards for Every Business Part 1 (GA02COILSCTXT1018)	$ 85.00
This is the first of a three part PIPEDA series developed for brokerage owners, managers and supervisors specifically. This series focuses on the specific internal guidelines and procedures you can implement in your brokerage to safeguard the privacy rights defined in PIPEDA and other relevant laws. Course includes sample privacy policy worksheets. Course Outline: Lesson A: Understanding Privacy Laws Introduction, Definitions and General Requirements Lesson B: The Principles Begin with Accountability The 10 Principles of the Privacy Code Principle 1 -Accountability Lesson C: Identifying Purposes and Consent Principle 2 - Identifying Purposes Principle 3 - Consent Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#49089; MB6647 Accrediting Provinces:

	PIPEDA Explained Legislated Privacy Standards for Every Business Part 2 (GA03COILSCTXT1018)	$ 85.00
This is the second of a three part PIPEDA series developed for brokerage owners, managers and supervisors specifically. This series focuses on the specific internal guidelines and procedures you can implement in your brokerage to safeguard the privacy rights defined in PIPEDA and other relevant laws. Course includes sample privacy policy worksheets. Course Outline: Lesson A: Principles 4, 5 and 6 Principle 4 - Limiting Collection Principle 5 - Limiting Use, Disclosure and Retention Principle 6 - Accuracy Lesson B: Principles 7, 8, 9 and 10 Principle 7 - Safeguards Principle 8 - Openness Principle 9 - Individual Access Principle 10 - Challenging Compliance Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#49090; MB6648 Accrediting Provinces:

	PIPEDA Explained Legislated Privacy Standards for Every Business Part 3 (GA04COILSCTXT1018)	$ 85.00
This is the last of a three part PIPEDA series developed for brokerage owners, managers and supervisors specifically. This series focuses on the specific internal guidelines and procedures you can implement in your brokerage to safeguard the privacy rights defined in PIPEDA and other relevant laws. Course Outline: Lesson A: The Privacy Commissioner and Complaints Lesson B: Applications and Audits Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC#49091; MB6649 Accrediting Provinces:

	Principles and Practices (PAP00101302)	$ 85.00
The ILS Principles and Practices of Insurance course uses real-life examples to give you a solid foundation in the principles that guide the insurance industry. Though specific types of insurance are not discussed, the course explores the history and function of insurance; the relationship between risk and insurance; the legal context of insurance and how it works within the judicial system; and, examines the various jobs within the insurance industry and their relationship to each other. The course is broken into twelve chapters, each ending with a quiz to test your knowledge and prepare you for the final exam. Course Outline: Chapter 1: Risk and Insurance Chapter 2: History and Function of Insurance Chapter 3: Ratemaking, Underwriting, and Rating Chapter 4: The Insurer Chapter 5: Insurance Distribution & Insurance Intermediaries Chapter 6: The Law and the Judicial System Chapter 7: The Law of Contract Common Law Chapter 8: The Law of Contract / The Civil Code of Quebec Chapter 9: The Insurance Contract Chapter 10: Insurance Documents & Processes Chapter 11: Adjusters and the Claims Process Chapter 12: Reinsurance/Industry Organizations/The Customer Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 35457, MB# 19584 Accrediting Provinces:

	Privacy for Adjusters - Part 1 (ADJ1COILSCTXT0119)	$ 85.00
The three privacy courses are divided into multiple sections that are designed to take you through a step-by-step analysis of PIPEDA legislation, from origins through to practical application in the claims environment. An example or a question will follow each section to illustrate practical scenarios that most claim personnel will experience in the course of their duties. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49526; MB5751 Accrediting Provinces:

	Privacy for Adjusters - Part 2 (ADJ2COILSCTXT0119)	$ 85.00
Understanding the Act is less complicated than actually applying it to business situations. There are numerous applications that are based on judgment and good sense as opposed to a specific formula. Interpretive situations cannot be standardized. In addition to PIPEDA itself there are factors to consider as a result of interaction other Canadian privacy laws such as the various provincial acts and the Freedom of Information Act. The most practical approach to understanding PIPEDA and its relationship to other applicable legislation is to break it down into segments. This segment is limited to the Ten Principles, which are spelled out in PIPEDA but also the cornerstone of all Canadian privacy laws. The following is an explanation of each of the principles including their application to claims. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49527; MB5752 Accrediting Provinces:

	Privacy for Adjusters - Part 3 (ADJ3COILSCTXT0119)	$ 85.00
This is the third in a series of privacy courses designed for the claims industry. The first two courses explained the foundation of the legislation and its application to claims. Privacy III - Fraud and Subrogation takes a look at the more extraordinary applications, which are more likely to be subjected to controversial interpretation. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: Adjuster - Technical Credit #: AIC#49528; MB5753 Accrediting Provinces:

	Regulations to the Insurance (Vehicle) Act for BC - Part 1 (UE05)	$ 85.00
Many Autoplan brokers are reported to have told their employers they need additional training in the following areas: Selling Skills: how to determine each clients automobile insurance needs and to explain their solutions in understandable terms. The Insurance (Vehicle) Act: to become more knowledgeable about the key provisions of the legislation affecting their clients. The objective of this course is to provide brokers with that knowledge. This is PART 1 of 4 and in this first course, we will discuss the following topic areas, specifically: Part 1. Interpretation Part 2. Owner's Certificate Part 3. Premiums Division 1 - Interpretation Division 2 - General Division 3 - New Certificates Format Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	Regulations to the Insurance (Vehicle) Act for BC - Part 2 (UE06)	$ 85.00
Many Autoplan brokers are reported to have told their employers they need additional training in the following areas: Selling Skills: how to determine each client's automobile insurance needs and to explain their solutions in understandable terms. The Insurance (Vehicle) Act: to become more knowledgeable about the key provisions of the legislation affecting their clients. The objective of this course is to provide brokers with that knowledge. This is PART 2 of 4 and in this second course, we will discuss the following topic areas, specifically: Part 3. Premiums, Division 3 New Certificates Part 4. Driver's Certificates Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	Regulations to the Insurance (Vehicle) Act for BC - Part 3 (UE07)	$ 85.00
Many Autoplan brokers are reported to have told their employers they need additional training in the following areas: Selling Skills: how to determine each client's automobile insurance needs and to explain their solutions in understandable terms. The Insurance (Vehicle) Act: to become more knowledgeable about the key provisions of the legislation affecting their clients. The objective of this course is to provide brokers with that knowledge. This is PART 3 of 4 and in this third course, we will discuss the following topic areas, specifically: PART 5 GENERAL. As the name of Part 5 suggests, the topics covered are general in scope and, hence, applicable to the Insurance (Vehicle) Act as a whole. Topics to be discussed include "*substitute vehicles, lessees' coverage, breach of conditions, garage exclusion, ex gratia payments, extra-provincial undertakings, etc." This course is broken into two sections: PART 5 GENERAL, Section I PART 5 GENERAL, Section II Access Duration from the Date of Purchase:* 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	Regulations to the Insurance (Vehicle) Act for BC - Part 4 (UE08)	$ 85.00
Many Autoplan brokers are reported to have told their employers they need additional training in the following areas: Selling Skills: how to determine each client's automobile insurance needs and to explain their solutions in understandable terms. The Insurance (Vehicle) Act: to become more knowledgeable about the key provisions of the legislation affecting their clients. The objective of this course is to provide brokers with that knowledge. This is PART 4 of 4. In this fourth course, we will focus our discussion solely on the coverages provided under Autoplan for PART 6 - THIRD PARTY LEGAL LIABILITY. This course is broken into two sections: PART 6 Third Party Legal Liability, Section I PART 6 Third Party Legal Liability, Section II Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: BC Only Accrediting Provinces:

	Relations between Brokers and Insurers (GA04COILSCTXT0518)	$ 85.00
Brokerages often regard themselves as being independent of insurance companies, yet their very existence depends upon the insurance company that assumes the risks represented by the policies the broker sells. This tie, in which the broker is the intermediary between the consumer/client and the insurance company, is articulated in the agreements forged between the two entities. Upon completion of this course you will have a strong understanding of the elements of broker agreements. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC #48002; MB#30087 Accrediting Provinces:

	Risk Management - Video Course (RISKMAN-R)	$ 85.00
RISKMAN-R Risk Management - Video Course Risk Management is an integral part of most brokerage operations when discussing coverages with your clients. Brokerages are always looking for ways to provide extra value in the insurance transactions for their customers. Presented by Todd Hochban, this video course focuses on how using Risk Management in a sales approach can benefit both you and your client. What is Risk Risk Management Rational Benefits to the Broker The Five Steps in Risk Management Classifying Exposures Examine Alternatives Selecting Techniques Implement Techniques Monitor Results This course qualifies for 1 continuing education credit hour (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC 35738; MB 19622 Accrediting Provinces:

	Risk Management Techniques and Identity Theft (SHICO0115ILSCGA00115)	$ 85.00
Risk Management Techniques and Identity Theft This course examines the impact of identity theft on Canadians, methods in which identity thieves obtain information, case studies and risk management techniques. Outline: What is Identity Theft? Watch Your Back - Popular Tricks of Identity Thieves True Crime - Identity Theft Cases in North America Risk Management Techniques Reacting to Identity Theft Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35749, MB#19638 Accrediting Provinces:

	Sales Management and Marketing (GA01COILSCTXT0717)	$ 85.00
The objective of this course is to provide you with knowledge on how to manage, maintain and increase sales to ultimately increase profits. Topic covered include: Sales Management Sales Plans Measurement and Monitoring Sales Compliance Marketing Products and Services Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC 46364 Accrediting Provinces:

	Saskatchewan General Insurance Council Bylaws (NAA1COILSCTXT1218)	$ 85.00
This course provides the General Insurance Council Bylaws for the Province of Saskatchewan. COURSE OBJECTIVES: This is not an exam preparation course, nor is it valid for continuing education. This is an educational, knowledge based course only, for quick access and review purposes of the Bylaws. COURSE OUTLINE This course is broken into fifteen parts consisting of: The Introduction to Bylaw Examination Information; Ten Bylaws; Schedules A, B, C; and Question Section. Part I: Introduction to Bylaw Examination Information Part II: Bylaw 1 - General Insurance Council Part III: Bylaw 2 - Licenses Part IV: Bylaw 3 - Education Requirements Part V: Bylaw 4 - Examinations Part VI: Bylaw 5 - Register and Licensing Part VII: Bylaw 6 - Fees Part VIII: Bylaw 7 - Committees & Sub-delegation of functions. Powers & Duties Part IX: Bylaw 8 - Misconduct Part X: Bylaw 9 - Incompetence Part XI: Bylaw 10 - Discipline Process Part XII: Schedule A Part XIII: Schedule B Part XIV: Schedule C Part XV: Question Section Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 0 Credit Type: Credit #: Accrediting Provinces:

	Saskatchewan Mutual Insurance Company - Personal Insurance Policy (Saskatchewan) - Part 3 (SM08)	$ 85.00
This is the third course in a series of continuing education courses dealing with the SMI Personal Insurance Policy. While this policy is used to provide insurance for homeowners, condominium unit owners and tenants, the focus in this series of courses will be on the coverages provided for homeowners. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49067; MB14727 Accrediting Provinces:

	Saskatchewan Mutual Insurance Company - Personal Insurance Policy (Saskatchewan) - Part 4 (SM09)	$ 85.00
This is the fourth course in a series of continuing education courses dealing with the SMI Personal Insurance Policy. While this policy is used to provide insurance for homeowners, condominium unit owners and tenants, the focus in this series of courses will be on the coverages provided for homeowners In this course, we will focus on the following topic areas: Definitions Coverages E, F and G Coverage E - Legal Liability Personal Liability Premises Liability Tenants Legal Liability Employer's Liability Watercraft Liability Motorized Vehicle Liability Trailer Liability Business and Business Property Liability Resort Area Property Away From the Premises Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49068; MB14728 Accrediting Provinces:

	Saskatchewan Mutual Insurance Company - Personal Insurance Policy (Saskatchewan) - Part 5 (SM10)	$ 85.00
This is the fifth and final course in a series of continuing education courses dealing with the SMI Personal Insurance Policy. While this policy is used to provide insurance for homeowners, condominium unit owners and tenants, the focus in this series of courses will be on the coverages provided for homeowners. In this course, we will focus on the following topic areas: Defense, Settlement, Supplementary Payments Exclusions - Loss or Damage Not Insured Coverage F - Voluntary Medical Payments Coverage G - Voluntary Payment for Damage to Property Basis of Payment - Coverage G Jet Propulsion Personal Watercraft Liability Extension Additional Exclusions - Section II Conditions Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49069; MB14729 Accrediting Provinces:

	Saskatchewan Mutual Insurance Company -Personal Insurance Policy (Saskatchewan) - Part 1 (SM06)	$ 85.00
This is the first course in a series of continuing education courses dealing with the Saskatchewan Mutual Insurance Company Personal Insurance Policy. While this policy is used to provide insurance for homeowners, condominium unit owners and tenants, the focus in this series of courses will be on the coverages provided for homeowners. In this course, we will deal with the following topic areas: Agreement Definitions Section 1 - Homeowners, Tenants and Condominium Unit Owners Property Coverages Definitions (applicable to Section 1) Coverages Coverage A - Dwelling Coverage B - Detached Private Structures Coverage C - Personal Property Coverage D - Additional Living Expenses Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical Credit #: AIC#49065; MB14725 Accrediting Provinces:

	Saskatchewan Mutual Insurance Company -Personal Insurance Policy (Saskatchewan) - Part 2 (SM07)	$ 85.00
This is the second course in a series of continuing education courses dealing with the SMI Personal Insurance Policy. While this policy is used to provide insurance for homeowners, condominium unit owners and tenants, the focus in this series of courses will be on the coverages provided for homeowners. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49066; MB14726 Accrediting Provinces:

	SGI Canada - Part 1 - Farm Property: A. General Section (UD50)	$ 85.00
SGI Canada Farm Property: A. General Section (Part 1 of 2) This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to Farm Property A. General Section. Outline Agro Pak Introduction Insuring Agreement / Definitions as used in Farm Property A. General Section Extensions of Cover General Exclusions. This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35570; MB# 19699 Accrediting Provinces:

	SGI Canada - Part 2 - Farm Property: A. General Section (SA51)	$ 85.00
This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to Farm Property A. General Section, specifically: 1. General Conditions 2. Other Policy Clauses Liberalization Clause Permission Clause Policy Franchise Clause Deferred Loss Settlement Clause Salvage Material Value Clause No Heat Warranty Clause No Solid Fuel Heat Warranty Clause 3. Optional Coverage: Voluntary Fire Fighting Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49078; MB6539 Accrediting Provinces:

	SGI CANADA FARM BUILDING & CONTENTS INSURANCE (SA55)	$ 85.00
This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to the Farm Buildings and Building Contents coverage provided by the Agro Pak policy, specifically: Farm Buildings 1. Description of Property Insured A. Blanket Cover Extensions of Blanket Cover B. Scheduled Cover Extensions of Scheduled Cover 2. Extension of Blanket and Scheduled Cover Building Contents 1. Description of Property Insured A. Blanket Cover Extensions of Blanket Cover B. Scheduled Cover Extensions of Scheduled Cover 2. Extensions of Blanket and Scheduled Cover Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49079; MB 6543 Accrediting Provinces:

	SGI Canada Farm Fertilizer, Chemicals and Fodder Insurance (UD53)	$ 85.00
UD53 SGI Canada Farm Fertilizer, Chemical and Fodder Insurance This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on insurance coverages provided by the Agro Pak policy for farm fertilizer and chemicals. Outline Description of Property Insured Perils Insured Exclusions Special Limits of Liability This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35664; MB# 19657 Accrediting Provinces:

	SGI Canada Farm Machinery Coverage (SA52)	$ 85.00
Course Summary: This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to Machinery Insurance, specifically: 1. Description of Property Insured 2. Exclusions 3. Optional Extension of Cover Blanket and/or Scheduled Cover 4. Perils Insured 5. Special Limits of Liability. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49080; MB6540 Accrediting Provinces:

	SGI Canada Farm Produce Advantage Rider (UD57)	$ 85.00
SGI Canada Farm Produce Advantage Rider This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to the Farm Produce Advantage. Outline: Description of Property Insured Perils Insured - Extensions of Cover - Exclusions Special Limits of Liability. This course qualifies for 2 continuing education credit hours (Technical) and 1 continuing education credit hours for Ontario only. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#35666; MB#19659 Accrediting Provinces:

	SGI Canada Farm Property Advantage Rider (SA56)	$ 85.00
This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following topic areas applicable to the Farm Property Advantage rider, specifically: Description of Property Insured Extensions of Cover - Definitions Perils Insured - Exclusions Special Limits of Liability Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49084; MB6544 Accrediting Provinces:

	SGI Canada Farmer's Liability - Additional Coverages (UD21)	$ 85.00
UD21 SGI Canada Farmers Liability Part 2 This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on the following Insuring Agreements applicable to the Comprehensive Farmer's Liability coverages provided by the SGI CANADA Agro Pak policy. Outline Tenant's Legal Liability Temporary Residence Fire Legal Liability Medical Payments Voluntary Property Damage Defense - Settlement - Supplementary Payments Additional Coverage: Non-Owned Automobile Liability Optional Coverage: Voluntary Compensation - Cover code "O" This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC 35569; MB 19698 Accrediting Provinces:

	SGI CANADA FARMER’S LIABILITY - PART 1 (SA18)	$ 85.00
In this course, we will focus on the following topic areas applicable to the Comprehensive Farmers Liability coverages provided by the SGI CANADA Agro Pak policy, specifically: Underwriting Rules General Conditions Amount of Protection Property Damage Deductible Exclusions Applicable to All Insuring Agreements. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49081; MB6534 Accrediting Provinces:

	SGI CANADA FARMER’S LIABILITY - PART 2 (SA19)	$ 85.00
In this course, we will focus on the Definitions applicable to the Comprehensive Farmers Liability coverages provided by the SGI CANADA Agro Pak policy. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49082; MB6535 Accrediting Provinces:

	SGI Canada Farmers Liability BI and PD Coverages (SA20)	$ 85.00
In this course, we will focus on the following topics applicable to the Comprehensive Farmers Liability coverages provided by the SGI CANADA Agro Pak policy, specifically: Insuring Agreement 1 Bodily Injury and Property damage Liability. 1. Insuring Agreement - Exclusions - Extension of Cover 2. Optional Extensions -All Terrain Vehicle Liability -Jet-propulsion Personal Watercraft Liability Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 4 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49083; MB6536 Accrediting Provinces:

	SGI Canada Grain and Irrigation Equipment Insurance (UD54)	$ 85.00
UD54 SGI Canada Grain and Irrigation Equipment Insurance This is just one in a series of courses dealing with the SGI CANADA Agro Pak Policy. In this course, we will focus on insurance coverages provided by the Agro Pak policy for grain and irrigation equipment. Outline Description of Property Insured Perils Insured Exclusions Special Limits of Liability This course qualifies for 1 continuing education credit hours (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35665; MB# 19658 Accrediting Provinces:

	SMI Prestige Auto Policy (Saskatchewan) - Part 1 (SM19)	$ 85.00
This is the first in a series of four continuing education courses dealing with the SMI Prestige Automobile Policy. In this first course we will focus on the following topic areas: Introduction Part 1 - General Definitions Part 2 - Automobiles to Which This Policy Applies Part 3 - General Provisions and Exclusions Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49113; MB13251 Accrediting Provinces:

	SMI Prestige Auto Policy (Saskatchewan) - Part 2 (SM20)	$ 85.00
This is the second in a series of four continuing education courses dealing with the SMI Prestige Automobile Policy. In this second course, we will focus on Section A - Third Party Liability which is the first of the four coverage sections provided under the policy heading, 'Part 4 - Coverages.' Section B - Accident Benefits and Section C - Loss or Damage to Insured Automobile will be discussed in the third course of this series. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical Credit #: AIC#49114; MB13252 Accrediting Provinces:

	SMI Prestige Auto Policy (Saskatchewan) - Part 3 (SM21)	$ 85.00
This is the third in a series of four continuing education courses dealing with the SMI Prestige Automobile Policy. In this course, we will focus on the following coverage sections provided under the policy heading, 'Part 4 - Coverages,' specifically: Section B - Accident Benefits; and Section C - Loss or Damage to Insured Automobile. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical Credit #: AIC#49115; MB13253 Accrediting Provinces:

	SMI Prestige Auto Policy (Saskatchewan) - Part 4 (SM22)	$ 85.00
This is the fourth and final course in the series of continuing education courses dealing with the SMI Prestige Automobile Policy. In this course, we will focus on the following Endorsements available to automobile owners insured by SMI's Prestige Automobile Policy, specifically: E.E.F. 5 -Permission to Rent or Lease (Specified Lessee) E.E.F. 19 -Limitation of Amount E.E.F. 19a - Stated Value E.E.F. 20 - Loss of Use and E.E.F. 20a - Liability for Loss of Use E.E.F. 27a - Legal Liability for Damage to Non-Owned Automobiles E.E.F. 43 - Replacement Cost Coverage E.E.F. 43L - Limited Waiver of Depreciation (Specified Lessee) E.E.F. 44 - Family Protection Coverage E.E.F. 103 - Excess Value E.E.F. 111 - Limited Waiver of Deductible E.E.F. 114 - Restoration Endorsement E.E.F. 115 - Repair Endorsement Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical Credit #: AIC#49116; MB13254 Accrediting Provinces:

	Some Coverage Limitations in a Commercial Policy (CL33)	$ 85.00
This is the fifth in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP). Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Section 1 - Special Form Covered Causes of Losses and Exclusions provided for the above businesses. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49062; MB#6580 Accrediting Provinces:

	Statement Taking and Investigations (GA0BCOILSCTXT0916)	$ 85.00
This 2 lesson course will provide students with an outline when obtaining a statement and the subsequent claims follow-up investigation. The objectives of Lesson One are to: Provide students with an outline or structure to apply when obtaining statements. Provide basic questioning techniques to assist those individuals writing statements. The objectives of Lesson Two are to: Explain to the student the factors involved in the investigation process. Explain and review pertinent definitions, forms, levels of authority and agreements specific to claims and claims investigation. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical Credit #: AIC 44176; MB 27039 Accrediting Provinces:

	Steps to Becoming a Great Boss (GA0ACOILSCTXT0516)	$ 85.00
In this course, we will identify the rules for getting and keeping the best employees under the following headings: The Great Boss Success Formula Follow the Leader Will the Real Boss Stand Up? Lose Customers or Lose Employees Mediocrity Hire Slow Hiring is a Promise Delegate Pay Attention! Well-done! Confronting Be Firm, Fair, and Friendly Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC43608 Accrediting Provinces:

	Taking Control - Creating a Time Management System that Works for You (SHBCO1214ILSCGA01214)	$ 85.00
Taking Control - Creating a Time Management System that Works for You As insurance professionals, managing your time is important. From answering voicemails and emails to arranging meetings, there is a distinct need to have strong time management skills. This course examines the basic skills of organization and prioritizing. The information in this course drawn from the book entitled Time Management by Marc Mancini. Outline: Organization and basic scheduling Time management misconceptions First priority: prioritizing Time killer: procrastination Goals, blocks, clusters and distractions Delegating Saying No Anticipation Time Crimes Tools of the Time Management Trade Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster Credit #: AIC 35571 Accrediting Provinces:

	Technology Trends in the Insurance Industry (GA03COILSCTXT0518)	$ 85.00
Advances in technology will have a major impact on all aspects of the business of insurance worldwide. For example consumers have become more knowledgeable and expect more, opportunities for auto insurance are changing, personal data is being used more extensively than ever before. There is much to consider. By the end of this course you will be able to: Describe the technology and its impact on the insurance industry Explain planning for technology implementation in the insurance industry Describe the exchange of data between brokerages and insurance companies Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management / General/Adjuster - Technical Credit #: AIC #48003; MB#30088 Accrediting Provinces:

	Tenants Insurance (TNI00101306)	$ 85.00
Tenants do not own the building they live in; and therefore, do not insure that building. The basis of tenant's insurance is personal property coverage. Most people, particularly younger people, really under estimate the value of their personal property, so it is vital that proper values are selected. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 36176; MB# 20227 Accrediting Provinces:

	The E and O Exposure - Legal Considerations (CL Brokers) - Part 1 (SHFCO1014ILSCGA01014)	$ 85.00
Topics discussed in this Part include: 1.Why Separate Policy Needed 2.E&O Claims Increasing 3. Scope of E&O Insurance Policies 4. E&O Insurance Mandatory in Some Provinces 5. Standard of Duty of Care Expected of Insurance Agents and Brokers 6. Theories of Liability How our Legal System Determines the Standard of Duty of Care we owe to our Clients Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49120; MB 14070 Accrediting Provinces:

	The E and O Exposure - Legal Considerations (PL Brokers) - Part 1 (SHCCO1014ILSCGA01014)	$ 85.00
Topics discussed in this Part include: 1. Why Separate Policy Needed 2. 2. E&O Claims Increasing 3. Scope of E&O Insurance Policies 4. E&O Insurance Mandatory in Some Provinces 5. Standard of Duty of Care Expected of Insurance Agents and Brokers 6. Theories of Liability - How our Legal System Determines the Standard of Duty of Care we owe to our Clients Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49117; MB 14067 Accrediting Provinces:

	The New CGL Policy - More Coverage A. Exclusions and Whos Covered Part 2 (GA02COILSCTXT0319)	$ 85.00
This is the second in the series of four courses dealing with the new CGL policy. In this course, we will discuss the following: Coverage A – Bodily Injury and Property Damage Exclusions (g) – (v) Section II – Who Is An Insured. [Reference Document: IFC 33500/05) and Liability Divider 33400] Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#50994; MB31828 Accrediting Provinces:

	The Risk Management Process (GA06COILSCTXT0718)	$ 85.00
Risk Management includes all things an individual, group, business owner, organization or other entity can do when dealing with pure risks to ensure that the potential for financial loss from an accident or event is avoided or minimized. While Risk Management is important for everyone, this course focus primarily upon business risks. By the end of this course you will be able to help business owners develop a formal written Risk Management Program that incorporates strategies the business will use to avoid or minimize the adverse financial consequences of an accident or other event on the business. There are many advantages to providing business clients with this knowledge. Insurance brokers who spend the time to help their clients look at their business from a risk management perspective are more likely to be viewed as being more professional. While clients are sure to be more informed about their loss exposures, brokers will also be helping to avoid an Errors and Omissions claim against them and the brokerage by ensuring they have provided clients with information those clients should reasonably expect to have received from their insurance broker. Topics covered include: A planned approach to risk management Five steps in the risk management process Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #48005, MB#30090 Accrediting Provinces:

	The Sales Process - A Course for Commercial Lines Brokers Part 1 (GA03COILSCTXT1218)	$ 85.00
Successful selling doesn't happen by accident. It is a learned skill. Having said that, there are many brokers who have never taken a sales course and who simply do not understand the *'Sales Process'* . . . ie) the steps we must go through to be successful in sales. This two part course is for those brokers and anyone else who wants to improve their selling skills. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster - Technical Credit #: AIC#49109 Accrediting Provinces:

	The Sales Process - A Course for Commercial Lines Brokers Part 2 (GA02COILSCTXT1218)	$ 85.00
This is a continuation of our study of the *Sales Process. In Part 1, we discussed the first two steps of this process, specifically: Step 1. Need Analysis Step 2. Need Awareness. In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically: Step 3. Need Solution Step 4. Need Satisfaction. Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process* . . . ie) the things we should be doing as a brokerage to increase our chances for successful selling. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster - Technical Credit #: AIC#49110 Accrediting Provinces:

	The Sales Process - Selling by Design, Not by Chance - Part 1 (GA0BCOILSCTXT0816)	$ 85.00
Successful selling doesn't happen by accident. It is a learned skill. Having said that, there are many brokers who have never taken a sales course and who simply do not understand the *'Sales Process'* . . . ie) the steps we must go through to be successful in sales. This two part course is for those brokers and anyone else who wants to improve their selling skills. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC#49111 Accrediting Provinces:

	The Sales Process - Selling by Design, Not by Chance - Part 2 (GA0ECOILSCTXT0816)	$ 85.00
This is a continuation of our study of the *Sales Process. In Part 1, we discussed the first two steps of this process, specifically: Step 1. Need Analysis Step 2. Need Awareness. In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically: Step 3. Need Solution Step 4. Need Satisfaction. Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process* . . . ie) the things we should be doing to increase our chances for successful selling. These specifics or 'how to's' form the blueprint for successful selling. Only when they are used consistently and over a long period of time will we truly own them. Having and using this blueprint will make us truly great salespeople. This course concludes with a discussion of How to Cross Sell. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Personal Skills / General/Adjuster - Technical Credit #: AIC#49112 Accrediting Provinces:

	Torts (BG02)	$ 85.00
Whenever faced with a liability claim we instinctively attempt to determine fault, look for negligence. Negligence is based on a breach of duty of care; we accept this as the norm. In their wisdom, our courts have recognized that there are special groups in our society, which because of position or the relationship with others have a higher duty of care imposed on them. There are even extreme circumstances where parties can be held liable in the absence of negligence. On the flip side, the courts also recognize acceptable liability defenses which apply to specific situations, but will not hold up under normal circumstances. Torts identify these special situations, explain the exceptions in our laws and provide guidelines for the adjustment of claims for these out of the ordinary occurrences. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: Adjuster - Technical Credit #: AIC#49535; MB10943 Accrediting Provinces:

	Trip Cancellation and Interruption Insurance (GA01COILSCTXT0518)	$ 85.00
Taking a holiday or business trip can be an exciting time for any traveller. However, there are risks associated with travelling that should be addressed with insurance. This course focuses on trip cancellation and interruption insurance and general characteristics of travel insurance policies. By the end of this course you will be able to: Describe trip cancellation, interruption and other available travel insurance coverages Describe general characteristics of travel insurance policies Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #47999; MB#30084 Accrediting Provinces:

	Underwriting 101 - Video Course (UnderW01-R)	$ 85.00
This course studies the art, or science of underwriting so you can better understand what the underwriter tries to accomplish at the insurance company. Presented by Todd Hochban, this video course focuses on Commercial Property underwriting. Outline What is underwriting Underwriting pyramid; Occupancy, Construction, Protection, Financial, Broker Support, Judgment Technical and Analytical underwriting This course qualifies for 1 continuing education credit hour (Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35668; MB# 19662 Accrediting Provinces:

	Using Employee Feedback (GA0BCOILSCTXT0317)	$ 85.00
In this course, we will deal with: The importance of providing good customer service The role of employees in developing a Customer Service strategy How to empower employees Developing a Reward System Creating a Service Environment What Our Customers Want Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: RIBO - Management Credit #: Accrediting Provinces:

	Wawanesa - BIP - Part 1 - Property Coverages in a Commercial Policy (UA31)	$ 85.00
UA31 Wawanesa Insurance BIP - Property Coverages in a Commercial Policy Part 1 - This is the first in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP). Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Section 1 Property Coverages provided for the above businesses. Outline: Coverage A - Buildings Coverage B - Business Contents This course qualifies for 3 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 3 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35656; MB#19647 Accrediting Provinces:

	Wawanesa - BIP - Part 7 - Coverage E - Business Liability and Coverage F - Medical Expenses (UA04)	$ 85.00
UA04 Wawanesa - BIP - Part 7 - Coverage E - Business Liability and Coverage F - Medical Expenses This is the seventh in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP). Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Section II - Liability Coverages provided for the above businesses. Outline: Coverage E - Business Liability Coverage F - Medical Expenses This course qualifies for 1 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35653; MB#19644 Accrediting Provinces:

	Wawanesa - BIP - Part 8 - Exclusions - Coverage E - Business Liability and Coverage F- Medical Expen (UA03)	$ 85.00
UA03 Wawanesa - BIP - Part 8 - Exclusions - Coverage E - Business Liability and Coverage F - Medical Expenses Wawanesa's Business Insurance Policy (BIP policy) provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartment buildings, and funeral homes in a single package. This course focuses on Exclusions for Coverage E - Business Liability and Coverage F - Medical Expenses provided for the above businesses. Outline: Coverage E - Business Liability Exclusions Coverage F - Medical Expenses This course qualifies for 1 continuing education credit hour (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC 35739; MB 19623 Accrediting Provinces:

	Wawanesa - Part 3 - Select Series Coverage D - Crime (SHACO0815ILSCGA00815)	$ 85.00
Wawanesa Select Series Policy Provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Coverage D Crime, provided for the above businesses. Coverage D Crime, insures the following four crime related exposures: Employee Dishonesty Money and Securities Money Orders and Counterfeit Paper Currency Forgery and Alteration Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#41834 MB#24956 Accrediting Provinces:

	Wawanesa - Select Series - Part 2 - Coverage C - Loss of Income (SHBCO0815ILSCGA00815)	$ 85.00
Wawanesa Select Series Policy Provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Coverage C Loss of Income, provided for the above businesses. In this course, we will learn i) the meaning given to the term “Business Income” ii) how long Business Income coverages are provided after a loss. We will also learn other associated concepts that are needed to ensure a full working knowledge of this very important coverage area. Topics covered are: 1. Business Income 2. Extra Expense 3. Civil Authority 4. Extended Business Income Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #41833 MB# 24955 Accrediting Provinces:

	Wawanesa BIP Policy - Part 6 - Optional Coverages (UA11)	$ 85.00
UA11 Wawanesa BIP Policy - Part 6 - Optional Coverages Wawanesa's Business Insurance Policy (BIP) provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package. This course focuses on Optional Coverages provided for the above businesses. Outline: Account Receivable Coverage Earthquake Coverage Electronic and Data Processing Coverage (EDP) Exterior Glass Coverage Outdoor Sign Coverage Valuable Papers and Records Coverage This course qualifies for 1 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35741; MB# 19625 Accrediting Provinces:

	Wawanesa Contractor's Choice (WWACO0815ILSCGA0815)	$ 85.00
For companies that handle contractors who work in the small to medium size enterprise segment, Wawanesa's Contractor's Choice online course provides information on innovative and competitive products strategically designed to meet their needs. Topics covered in the Wawanesa Contractor's Choice include: Background Wording Changes New Features New Classifications Contractor's Choice Plus Wordings Builders Risk Wrap-Up Liability Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 40485; MB# 23804 Accrediting Provinces:

	Wawanesa Habitation Wording (GA0ACOILSCAUD1215)	$ 85.00
The Wawanesa 'Your Personal Insurance Policy' booklet provides the wordings for habitational risks. The wordings consist of two sections: Section I - Property Coverage and Section II - Liability Coverage. This wording booklet is also applicable to the habitational portion of Farm risks and is included in Wawanesa's 'Your Farm Insurance Policy' The policy wordings are reviewed on a regular basis to ensure that the wordings are clear and consistent with Wawanesa's underwriting and claims intent. In many instances, the Insurance Bureau of Canada (IBC) Advisory wordings were adopted. The purpose of this learning opportunity is to highlight the changes that were made to the wordings effective January 1, 2015. It is not meant to cover all aspects of Habitation coverages. Topics include: Definitions, Property Coverages Additional Coverages Additional Coverages Condos Additional Coverages Tenants Forms Peril Highlights Section I - Optional Coverages Section I Loss or Damage Not Insured Section I Conditions Section II Liability Coverage Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC# 42949; MB# 26233 Accrediting Provinces:

	Wawanesa Salon Select (SALONS01-R)	$ 85.00
This course examines Wawanesa Insurance's Salon Select product. The course begins with a review of the types of business involved in the personal services industry and moves to a review of the exposures related to these businesses. Federal and provincial regulations are addressed. Outline: General Rules Operations Eligibility Services: Rules and Guidelines Rating Coverages Wordings Policy Conditions Exposures and Loss Prevention This course qualifies for 1 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35652; MB#19643 Accrediting Provinces:

	What Business Owners Can Do About The High Cost of Employee Dishonesty (SHCCO0815ILSCGA00815)	$ 85.00
In this course, we examine the who, what, where, why and how of employee theft and offer suggestions for risk management techniques that can be implemented by business owners to deter employee theft, under the following headings: Whodunit? Employee Dishonesty in Canada Risk Management Techniques for Employers Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 2 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC#49098; MB12310 Accrediting Provinces:

	What you Need to Know about Marijuana Grow Ops (UB42)	$ 85.00
What you Need to Know about Marijuana Grow Ops This course discusses the effects of marijuana grow operations on the insurance industry and individuals, specifically property owners who have seen their homes and other revenue properties literally destroyed by the criminals who use them to house these illegal operations.. Outline: Marijuana Grow Operations Risks and Hazards of the Grow-Op Insurance Implications Risk Management for Landlords and Neighbors This course qualifies for 1 continuing education credit hours (General/Adjuster - Technical). Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC #35659; MB#19652 Accrediting Provinces:

	When the Smoke Clears (GA0BCOILSCTXT0716)	$ 85.00
When the Smoke Clears A general course on fire and smoke damage. In Lesson 1, you will be introduced to the common elements and causes of fires, followed by a discussion in general terms on building characteristics, safety systems, control switches, construction features, and flammable storage. In Lesson 2, methods of preventing or locating fires and types of fire suppression systems are discussed as well as automobile and wildfires along with their causes and considerations for claims adjustment. Access Duration from the Date of Purchase: 6 Month(s) Credit Hours: 1 Credit Type: General/Adjuster - Technical / RIBO - Technical Credit #: AIC 43525, MB 27040 Accrediting Provinces:

	Workplace Bullying - Employee (WPB00101302)	$ 85.00
Understanding Workplace Bullying & Tools for Safeguarding an Organization from Bullying Behaviour Workplace Bullying is unwanted behavior. Laws are currently in place or being developed to stop this behaviour. This course provides the knowledge needed to determine whether a problem exists in a workplace, how to prevent incidents of bullying, and how to keep organizations free from the effects of this degrading behaviour. The course is divided into four modules with a final exam: Identification of Workplace Bullying and the Law Preventing Workplace Bullying Developing a Workplace Bullying Prevention Program Conclusions Final Exam Access Duration from the Date of Purchase: 3 Month(s) Credit Hours: 1 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC #35754 Accrediting Provinces:

	Workplace Bullying - Employer (WPB00201302)	$ 85.00
Understanding Workplace Bullying & Tools for Safeguarding an Organization from Bullying Behaviour Workplace Bullying is unwanted behavior. Laws are currently in place or being developed to stop this behaviour. This course provides the knowledge needed to determine whether a problem exists in a workplace, how to prevent incidents of bullying, and how to keep organizations free from the effects of this degrading behaviour. The course is divided into five modules with a final exam: Identification of Workplace Bullying and the Law Developing a Workplace Bullying Prevention Program: Identify the Hazards / Risk Factors Preventing Workplace Bullying: Policy Development Developing a Workplace Bullying Prevention Program: Formal Resolution Process / Educational Programs Conclusions Final Exam Access Duration from the Date of Purchase: 3 Month(s) Credit Hours: 1 Credit Type: RIBO - Personal Skills / General/Adjuster Credit #: AIC #35755 Accrediting Provinces: