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General Subscription (General365) 185.00 $

Enjoy 6 months unlimited access to more than one hundred General Insurance courses designed specifically for Canadian insurance professionals. A General Subscription gives users the ability to choose courses that relate to their jobs roles, geographic locations and skill sets. The most cost-effective way to get your mandatory continuing education requirements.

Durée de l’accès: 6 Mois

Nombre total de cours: 80

Voir les cours de ce Bundle

Nombre total d’heures créditées: 168

A Structured Approach for Terminating Employees (IR43) 85.00 $

Introduction - Whether you are faced with terminating an employee because of down-sizing or because that employee no longer fits within the company, there are certain steps to take to ensure this difficult task is done professionally and legally.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Alberta Standard Automobile Policy SPF No.1 Application and Intro to Automobile Policies (IA13) 85.00 $

This is the first of four insurance courses designed to give an in-depth understanding of the Alberta Standard Automobile Policy. The courses deal primarily with private passenger vehicles and incorporate the automobile reform changes of 2004.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49215; MB8815

Provinces d’accréditation:
Alberta Standard Automobile Policy SPF No.1 Section A - Third Party Liability (IA14) 85.00 $

This is the second of four insurance courses designed to give an in-depth understanding of the Alberta Standard Automobile Policy. The courses deal primarily with private passenger vehicles and incorporate the automobile reform changes of 2004.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49216; MB8817

Provinces d’accréditation:
Alberta Standard Automobile Policy SPF No.1 Section B - Accident Benefits (IA15) 85.00 $

This is the third of four insurance courses designed to give an in-depth understanding of the Alberta Standard Automobile Policy. The courses deal primarily with private passenger vehicles and incorporate the automobile reform changes of 2004.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49217; MB8816

Provinces d’accréditation:
Alberta Standard Automobile Policy SPF No.1 Section C - Damage to the Insured Automobile (IA16) 85.00 $

This is the last of four insurance courses designed to give an in-depth understanding of the Alberta Standard Automobile Policy. The courses deal primarily with private passenger vehicles and incorporate the automobile reform changes of 2004.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49218; MB11212

Provinces d’accréditation:
Alcohol or Liquor Liability (IC29) 85.00 $

Looking at the issues surrounding alcohol or liquor liability, including rulings from court cases as recent as June, 2001.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49219; MB5555

Provinces d’accréditation:
Automobile Theft in Canada (IA04) 85.00 $

This course focuses on the growing problem of automobile theft in Canada and the risk management strategies that our clients can use to reduce the potential for a theft loss.

Topic headings include:

  1. Vehicle Theft in Canada
  2. An Across Canada Review
  3. The Logistics of Auto Theft
  4. Strategies That Will Help You to Protect your Vehicle from Thieves

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49221; MB5521

Provinces d’accréditation:
Basic Customer Service Skills Part 1 (IR34) 85.00 $

'Customer Service' involves all activities performed by the brokerage to satisfy customers. Most businesses know that the methods used in the past to satisfy customers are inadequate when dealing with today's sophisticated consumers.

This is the first in a series of two continuing education courses dealing with the Fundamentals of Customer Service.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Basic Customer Service Skills Part 2 (IR37) 85.00 $

'Customer Service' involves all activities performed by the brokerage to satisfy customers. Most businesses know that the methods used in the past to satisfy customers are inadequate when dealing with today's sophisticated consumers.

This is the second in a series of two continuing education courses dealing with the Fundamentals of Customer Service.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
BC Automobile Regulations - Part 1 (IA05) 85.00 $

Before becoming Autoplan brokers, most of us completed ICBC's Autoplan Essentials course. While we learned a great deal about basic and optional Autoplan coverages, the main focus of that course was to provide us with the knowledge needed to 'process' automobile insurance documents.

As they became proficient in the 'processing' side of the business, many Autoplan brokers are reported to have told their employers they need additional training in the following areas:

  • Selling Skills - how to determine each client's automobile insurance needs and to explain their solutions in terms they understand.
  • The Insurance (Motor Vehicle) Act - to become more knowledgeable about the key provisions of the legislation affecting their clients.

The objective of this course is to provide brokers with that knowledge. In fact, this is the first of other related courses that are available to brokers at the Infotrends eLearning Centre.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49222

Provinces d’accréditation:
BC Automobile Regulations - Part 2 (IA06) 85.00 $

Before becoming Autoplan brokers, most of us completed ICBC's Autoplan Essentials course. While we learned a great deal about basic and optional Autoplan coverages, the main focus of that course was to provide us with the knowledge needed to 'process' automobile insurance documents.

As they became proficient in the 'processing' side of the business, many Autoplan brokers are reported to have told their employers they need additional training in the following areas:

  • Selling Skills - how to determine each client's automobile insurance needs and to explain their solutions in terms they understand.
  • The Insurance (Motor Vehicle) Act - to become more knowledgeable about the key provisions of the legislation affecting their clients.

The objective of this course is to provide brokers with that knowledge. In fact, this is the second of other related courses that are available to brokers at the Infotrends eLearning Centre.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49223

Provinces d’accréditation:
BC Automobile Regulations - Part 3 (IA07) 85.00 $

Before becoming Autoplan brokers, most of us completed ICBC's Autoplan Essentials course. While we learned a great deal about basic and optional Autoplan coverages, the main focus of that course was to provide us with the knowledge needed to 'process' automobile insurance documents.

As they became proficient in the 'processing' side of the business, many Autoplan brokers are reported to have told their employers they need additional training in the following areas:

  • Selling Skills - how to determine each client's automobile insurance needs and to explain their solutions in terms they understand.
  • The Insurance (Motor Vehicle) Act - to become more knowledgeable about the key provisions of the legislation affecting their clients.

The objective of this course is to provide brokers with that knowledge. In fact, this is the third of other related courses that are available to brokers at the Infotrends eLearning Centre.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49224

Provinces d’accréditation:
BC Automobile Regulations - Part 4 (IA08) 85.00 $

Before becoming Autoplan brokers, most of us completed ICBC's Autoplan Essentials course. While we learned a great deal about basic and optional Autoplan coverages, the main focus of that course was to provide us with the knowledge needed to 'process' automobile insurance documents.

As they became proficient in the 'processing' side of the business, many Autoplan brokers are reported to have told their employers they need additional training in the following areas:

  • Selling Skills - how to determine each client's automobile insurance needs and to explain their solutions in terms they understand.
  • The Insurance (Motor Vehicle) Act - to become more knowledgeable about the key provisions of the legislation affecting their clients.

The objective of this course is to provide brokers with that knowledge. In fact, this is the fourth of other related courses that are available to brokers at the Infotrends eLearning Centre.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical

No de crédit: AIC#49225

Provinces d’accréditation:
CGL - Part 1 (IC05) 85.00 $

This is the last in a series of four courses dealing with the SGI CANADA Commercial General Liability Policy.

In this final course, we will discuss the following:

  • Section III - Limits of Liability
  • Section IV - Deductible
  • Section V - Commercial General Liability Conditions

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49229; MB5534

Provinces d’accréditation:
CGL - Part 2 (IC06) 85.00 $

This course focuses on a study of the Exclusions pertaining to Coverage A. Bodily Injury and Property Damage Liability as found in most Commercial General Liability (Occurrence Basis) policies.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49230; MB5535

Provinces d’accréditation:
CGL - Part 3 (IC07) 85.00 $

This course focuses on three of the four Insuring Agreements contained in Section 1 - Coverages as found in most Commercial General Liability (Occurrence Basis) policies, specifically:

  • Coverage B. Personal Injury Liability
  • Coverage C. Medical Payments
  • Coverage D. Tenants' Legal Liability

We will also discuss:

  • Common Exclusions
  • Supplementary Payments

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49231; MB5536

Provinces d’accréditation:
CGL - Part 4 (IC08) 85.00 $

This course focuses on a study of Sections II - IV as found in most Commercial General Liability (Occurrence Basis) policies, specifically:

  • Section II - Who Is An Insured
  • Section III - Limits of Insurance
  • Section IV - Commercial General Liability Conditions

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49232; MB5537

Provinces d’accréditation:
Chemicals, Fodder & Fertilizer Insurance (IF04) 85.00 $

This is just one in a series of courses dealing with SGI CANADA's Agro Pak (Booklet AP-9). In this course, we will discuss and analyze the coverages provided by SGI CANADA for the following farm property, specifically:

  • Fertilizer and Chemicals
  • Fodder

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49235; MB5566

Provinces d’accréditation:
Commercial Coverages Limitations (IC33) 85.00 $

This is the fifth in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package.

This course focuses on Section 1 - Special Form Covered Causes of Losses and Exclusions provided for the above businesses.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49236; MB5559

Provinces d’accréditation:
Commercial Crime Coverage (IC22) 85.00 $

This is the third in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package.

This course focuses on Coverage D - Crime provided for the above businesses.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49237; MB5548

Provinces d’accréditation:
Commercial Loss of Income Coverage (IC28) 85.00 $

This is the second in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package.

This course focuses on Coverage C - Loss of Income provided for the above businesses.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49239; MB5554

Provinces d’accréditation:
Commercial Policy Property Coverages (IC31) 85.00 $

This is the first in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package.

This course focuses on Section 1 Property Coverages provided for the above businesses.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49240; MB5557

Provinces d’accréditation:
Commercial Property Insurance - Part 1 (IC13) 85.00 $

To analyze the All Risks' Insuring Agreement contained in commercial property insurance policies. The focus of this course is on Property Exclusions. A separate course is provided on-line for the Perils Exclusions' contained in these policies.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49241; MB5542

Provinces d’accréditation:
Commercial Property Insurance - Part 2 (IC14) 85.00 $

To analyze the 'All Risks' Insuring Agreement contained in commercial property insurance policies. The focus of this course is on Perils Exclusions. A separate course is provided on-line for the 'Property Exclusions' contained in these policies.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49242; MB5543

Provinces d’accréditation:
Common Characteristics of All Risks Coverages in a Homeowners Form (IP12) 85.00 $

This course analyzes the characteristics common to most 'All Risks' Homeowners policies. Based on Standard Industry Wordings, we look at coverages, how coverage is determined, and 26 common exclusions.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49243; MB5582

Provinces d’accréditation:
Condominium Property Coverages (IP04) 85.00 $

This course focuses on the property insurance needs of individual condominium unit owners.

Topics discussed include:

  1. A Legal Perspective
    • Legal Structure
    • Property Insurance Obligations
  2. Condominium Unit Owners Package - Comprehensive Form
    • Policy Analysis
    • Section I - Property Coverages
    • Definitions
    • Coverage C - Personal Property
    • Coverage D - Loss of Use of Your Unit
    • Unit Protection
    • Unit Improvements and Betterments
    • Loss Assessment
    • Unit Additional Protection

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49244; MB5575

Provinces d’accréditation:
Contractual Exclusion Of Liability (IC01) 85.00 $

Most commercial insurance producers will, at one time or another, have dealt with prospects such as gyms and exercise clubs, ski hills, gun clubs, special events organizers, etc. who have attempted to avoid liability for bodily injury to participants by having them sign a 'waiver' or 'release of liability.' The key question we have to wrestle with as insurance brokers is 'How do the courts view these documents?' Or, said another way, ''How successful are these contractual exclusions of liability when used as a defence to negligence claims?' This course attempts to answer that question.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49245; MB6895

Provinces d’accréditation:
Creating a Formal Customer Service Policy Part 1 (IR30) 85.00 $

The Goal

The goal of this four part program is to assist you in formalizing your service policy - to put your plan in writing so that everyone in your organization knows how you want customers to be treated.

This is a critical factor for success. It's something that all businesses should do.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Creating a Formal Customer Service Policy Part 3 (IR39) 85.00 $

The Goal

The goal of this four part program is to assist you in formalizing your service policy - to put your plan in writing so that everyone in your organization knows how you want customers to be treated.

This is a critical factor for success. It's something that all businesses should do.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Creating a Formal Customer Service Policy Part 4 (IR40) 85.00 $

The Goal

The goal of this four part program is to assist you in formalizing your service policy - to put your plan in writing so that everyone in your organization knows how you want customers to be treated.

This is a critical factor for success. It's something that all businesses should do.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Creating a Formal Customer Srvice Policy Part 2 (IR38) 85.00 $

The Goal

The goal of this four part program is to assist you in formalizing your service policy - to put your plan in writing so that everyone in your organization knows how you want customers to be treated.

This is a critical factor for success. It's something that all businesses should do.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Effective Leadership Part 1 (IR01) 85.00 $

The information in the first of this two-part course is drawn from the book entitled Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing by Major General Perry M. Smith, Ph.D.

In this course, we will look at the skills required of all effective leaders.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Effective Leadership Part 2 (IR03) 85.00 $

The information in this last Part of this two-part course is drawn from the book entitled Rules & Tools for Leaders - A Down-to-Earth Guide to Effective Managing by Major General Perry M. Smith, Ph.D.

*Revised September 29, 2005

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Employee Dishonesty (IC25) 85.00 $

In this course, we examine the who, what, where, why and how of employee theft and offer suggestions for risk management techniques that can be implemented by business owners to deter employee theft, under the following headings:

  1. Whodunit? Employee Dishonesty in Canada
  2. Risk Management Techniques for Employers

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management

No de crédit:

Provinces d’accréditation:
Errors & Omissions Part 1 (IR15) 85.00 $

Course Objectives

  1. Create or reinforce an awareness of the E & O Exposure
  2. Explain the legal basis of E & O Claims
  3. Identify causes of E & O Claims.

Methods that have proven effective in preventing or controlling E & O Claims are discussed in Part 2 - Claim Prevention and Loss Control.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster - Technical

No de crédit: AIC#49250; MB5606

Provinces d’accréditation:
Errors & Omissions Part 2 (IR35) 85.00 $

In Part 1 of this course, we examined the legal basis on which E & O claims may be brought against an insurance broker. We also discussed three major causes of E & O claims.

In this Part, we will discuss various methods available to brokers to avoid E & O claims, or at least to minimize their impact.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster - Technical

No de crédit: AIC#49249; MB5623

Provinces d’accréditation:
Farm Liability Coverage - Part 1 (IF07) 85.00 $

This is the first of three insurance courses designed to deal with the Comprehensive Farmer's Liability coverages provided by SGI CANADA'S Agro Pak (Agro Pak Booklet AP-11; version 01/04).

In this first course, we will look at the Underwriting Rules, General Conditions, definitions, exclusions and/or conditions that apply to ALL of the above listed coverages, specifically:

  1. Underwriting Rules
  2. General Conditions
  3. Definitions
  4. Amount of Protection
  5. Property Damage Deductible
  6. Exclusions Applicable to All Insuring Agreements

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49252; MB5569

Provinces d’accréditation:
Farm Liability Coverage - Part 2 (IF08) 85.00 $

This is the second of three insurance courses designed to deal with the Comprehensive Farmer' s Liability coverages provided by SGI CANADA'S Agro Pak (Agro Pak Booklet AP-11; version 01/04).

In this second course, we will deal exclusively with Agreement 1 - Bodily Injury and Property Damage Liability.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49253; MB5570

Provinces d’accréditation:
Farm Liability Coverage - Part 3 (IF09) 85.00 $

This is the third of three insurance courses designed to deal with the Comprehensive Farmer's Liability coverages provided by SGI CANADA'S Agro Pak (Agro Pak Booklet AP-11; version 01/04).

In this final course, we will review specifically:

  1. Optional Extensions for Insuring Agreement 1
  2. Insuring Agreement 2 - Tenants Legal Liability
  3. Insuring Agreement 3 - Temporary Residence Fire Legal Liability
  4. Insuring Agreement 4 - Medical Payments
  5. Insuring Agreement 5 - Voluntary Property Damage
  6. Insuring Agreement 6 - Defense, Settlement, Supplementary Payments
  7. Non-Owned Automobile Liability

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49254; MB5571

Provinces d’accréditation:
Farm Machinery Insurance (IF02) 85.00 $

This is a continuing education course dealing with the farm machinery coverages provided by SGI CANADA's Agro Pak.

In this course we will focus on the following topic areas:

  • Description of Property Insured
  • Exclusions
  • Optional Extensions of Cover - Blanket and/or Scheduled Cover
  • Cover Code

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49255; MB5564

Provinces d’accréditation:
Farm Property Extensions, Exclusions and Conditions (IF03) 85.00 $

This is the first in a series of courses dealing with the coverages provided by SGI CANADA's Agro Pak (Booklet AP-9). In this course, we will analyze and review Section A - General Section of the policy.

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49256; MB5565

Provinces d’accréditation:
Farm Property/Produce Coverage (IF01) 85.00 $

This is a continuing education course dealing with SGI CANADA's Agro Pak Farm Advantage Coverages.

In this course we will focus on the following topic areas:

  • Farm Produce Advantage
  • Farm Property Advantage

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49257; MB5563

Provinces d’accréditation:
Forest Fires - Risks and Risks Management (IP08) 85.00 $

Did you ever wonder why one or two properties remained standing after a forest fire when all the others around them were totally destroyed? There is compelling evidence that property owners can improve the odds against losing their property to a forest fire through proper planning and risk management practices. In this ILS course, we look at Fire Behaviour, Characteristics of Fire Smart Property, and the things that governments and people can do to minimize the potential for loss to property. Included is a discussion of the February, 2004 recommendations of the Filmon Commission as prepared for the government of BC.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49258; MB5578

Provinces d’accréditation:
Four Steps of the Commercial Lines Sales Process Part 2 (IR23) 85.00 $

This is a continuation of our study of the Sales Process.

In Part 1, we discussed the first two steps of this process, specifically:

  • Step 1. Need Analysis
  • Step 2. Need Awareness

In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically:

  • Step 3. Need Solution
  • Step 4. Need Satisfaction

Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process . . . ie) the things we should be doing as a brokerage to increase our chances for successful selling.

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Four Steps of the Personal Lines Sales Process Part 1 (IR24) 85.00 $

Successful selling doesn't happen by accident. It is a learned skill. Having said that, there are many brokers who have never taken a sales course and who simply do not understand the 'Sales Process' . . . ie) the steps we must go through to be successful in sales. This two part course is for those brokers and anyone else who wants to improve their selling skills.

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Four Steps of the Personal Lines Sales Process Part 2 (IR25) 85.00 $

This is a continuation of our study of the Sales Process.

In Part 1, we discussed the first two steps of this process, specifically:

  • Step 1. Need Analysis
  • Step 2. Need Awareness

In this last Part, we will focus our discussion on the remaining steps of the Sales Process, specifically:

  • Step 3. Need Solution
  • Step 4. Need Satisfaction

Upon completion of this course, we should be able to identify the main elements of each step of the Sales Process . . . ie) the things we should be doing to increase our chances for successful selling. These specifics or 'how to's' form the blueprint for successful selling. Only when they are used consistently and over a long period of time will we truly own them. Having and using this blueprint will make us truly great salespeople.

This course concludes with a discussion of How to Cross Sell.

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
How Employees Make (or Break) A Service Enviroment (IR20) 85.00 $

In this course, we will deal with:

  • The importance of providing good customer service
  • The role of employees in developing a Customer Service strategy;
  • How to empower employees
  • Developing a Reward System

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management

No de crédit:

Provinces d’accréditation:
How to Get and Keep the Best Employees (IR06) 85.00 $

he information in this course is drawn from the book entitled How to Become a Great Boss by Jeffrey J. Fox.

In this course, we will identify the rules for getting and keeping the best employees.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
How to Provide Service Excellence to Autoplan Customers (IR10) 85.00 $

Of particular interest to BC brokers and others in Government insurance provinces. This course is not accredited by RIBO (Ontario).

Durée de l’accès: 6 Mois

Heures créditées: 0

Type de crédit:

No de crédit:

Insurance and Earthquakes (IP07) 85.00 $

Most scientists agree that for many Canadians, it's not a question of if but when the next big earthquake will hit. Canada is not immune to earthquakes: much of British Columbia is sitting on active seismic zones and parts of Quebec face equally devastating earthquakes. Having said that, earthquake activity can and has occurred in all parts of Canada. As such, it's time for insurance professionals and the public to know more about their exposure to earthquake losses.

In this course, we will look earthquake insurance under the following topic headings, specifically:

  1. Earthquake Specifics
  2. Earthquakes and Insurance in Canada
  3. Risk Management Techniques

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49260; MB5577

Provinces d’accréditation:
Insuring Pets (IP29) 85.00 $

People love their pets. Each year, we spend a lot of time and energy on our furry friends. We also spend a lot of money. Between pet food, toys, cat litter, vet bills, etc., the costs add up quickly. But when our dog or our cat falls ill or is injured in an accident, many of us don't have the money needed to deal with the situation. However, the increasing availability of pet insurance in Canada is helping pet owners deal with these incurred costs.

In this course, we will look pet insurance under the following topic headings, specifically:

  1. About Pet Insurance
  2. The Product

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49264; MB5596

Provinces d’accréditation:
Liability of Director's & Officer's in a For Profit Corporation (IC23) 85.00 $

This is a continuing education course dealing with Director's and Officer's Liability.

In this course we will focus on the following topic areas:

  • Introduction To Directors' And Officers' Duties
  • Responsiblities Of Directors And Officers
  • Employment Law Responsibilities Of Directors And Officers
  • Managing Exposures Of Directors And Officers

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49265; MB5549

Provinces d’accréditation:
Liability of Director's & Officer's in a Non-Profit Corporation (IC24) 85.00 $

This is a continuing education course dealing with Director's and Officer's Liability for Non-Profit corporations.

In this course we will focus on the following topic areas:

  • Types Of Non-profit Organizations
  • Common Law Duties Of Directors Of Non-profit Organizations
  • Statutory Duties Of Directors Of Non-profit Organizations
  • Incorporated Non-profit Organizations
  • Condominium Or Strata Board Of Directors
  • Directors And Officers Liability Insurance

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49266; MB5550

Provinces d’accréditation:
Listening & Questioning Skills (IR31) 85.00 $

In our business, we need to ask a lot of questions to uncover our customer's needs. In the view of most successful salespeople, 'Questions are the answer'.

But questioning is only half of the answer. We also need to listen to the answers.

Before we can offer solutions to a customer's needs, we need to discover those needs.

We need to question the customer. We need to listen to their answers. We may need to ask additional questions to clarify information. We need to do all of these things to uncover our customer's needs before attempting to present our solutions.

This seminar will explore the areas of 'questioning' and 'listening'. Hopefully, this will enable you to use these two tools more effectively. The better you are at using these skills, the more effective you will be in uncovering your customers' needs and providing solutions to those needs.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Managing Employee and Customer Relationships - Part 1 (IR07) 85.00 $

The information in this course is taken from a book entitled 201 Ways to Deal With Difficult People by Alan Axelrod and Jim Holtje.

In this course, we will look at how you can turn 'close encounters of the worst kind' into productive and enjoyable exchanges with your co-workers and customers.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Managing Employee and Customer Relationships - Part 2 (IR08) 85.00 $

The information in the second of this two-part course is drawn from the book entitled 201 Ways to Deal With Difficult People by Alan Axelrod and Jim Holtje.

In this course, we will look at skills required to deal with difficult people under the following headings:

  • Difficulty #1 - Laziness
  • Difficulty #2 - The Bullying Boss
  • Difficulty #3 - Constant Critics
  • Difficulty #4 - Perpetual Perfectionists
  • Difficulty #5 - The Stubborn Ones
  • Difficulty #6 - Morale Busters
  • Difficulty #7 - Too Much Silence
  • Difficulty #8 - Faultfinders
  • Difficulty #9 - Venting

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Managing the Unhappy Customer (IR28) 85.00 $

How we handle the situations involving angry customers will greatly affect our customer's perception of ourselves and our brokerage. Our ability to turn unhappy customers into happy customers will also be reflected in the 'bottom line' of the brokerage. Most brokerage owners know that satisfied customers will keep their business with us, tell others how good we are, and return for their future insurance purchases.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Managing Your Time Effectively Part 1 (IR26) 85.00 $

In this course, we will look at the basic skills of organization and prioritizing, time management myths and the skills needed to be as productive as possible, under the following headings:

  1. Organization and basic scheduling
  2. Time management misconceptions
  3. First priority: prioritizing
  4. Time killer: procrastination
  5. Goals, blocks, clusters and distractions

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management

No de crédit:

Provinces d’accréditation:
Managing Your Time Effectively Part 2 (IR27) 85.00 $

In this course, we will look at basic skills of delegating, anticipating unexpected events and the technological tools to help with efficiency, under the following headings:

  1. Delegating
  2. Saying 'No'
  3. Anticipation
  4. Time Crimes
  5. Tools Of The Time Management Trade

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Technical

No de crédit:

Provinces d’accréditation:
Marine Pleasurecraft Insurance (IP24) 85.00 $

This course is intended to give an understanding of marine insurance. We will look at everything the average broker needs to know:

  • the types of boats that are to be insured;
  • the type of coverage that is available to boat owners;
  • the trading limits that define the area where the boat can be used; etc.

As well, we will review how to get the underwriting information required to write the policy.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49267; MB5592

Provinces d’accréditation:
Medical Expenses & Business Liability Exposures (IC04) 85.00 $

This is the seventh in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

Wawanesa's BIP policy provides property, loss of income, crime, and liability protection for a wide variety of small to medium sized retail and wholesale businesses, offices, apartments, and funeral homes in a single package.

This course focuses on Section II - Liability Coverages provided for the above businesses.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49268; MB5533

Provinces d’accréditation:
Meeting Our Customers Expectations (IR05) 85.00 $

The service experts all agree that every time a customer leaves our premises, they will form an opinion of how well they have been served. If we do a good job in meeting their service expectations, they will be satisfied, tell others, and come back. If we don't do a good job, they won't be back and worse still, they will tell others about we've failed them.

The message provided in this workshop is simply this: Develop a formal customer service program before your competitors do - it will help you to grow and prosper!

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Motivating and Leading Employees (IR13) 85.00 $

The information in this course is taken from the book entitled Encouraging the Heart - A Leader's Guide to Rewarding and Recognizing Others by James M. Kouzes and Barry Z. Posner.

Durée de l’accès: 6 Mois

Heures créditées: 1

Type de crédit: RIBO - Management / General/Adjuster

No de crédit:

Provinces d’accréditation:
Occupiers Liability (IP28) 85.00 $

In this course, we will look at occupiers' liability under the following topic headings, specifically:

  1. Occupiers' Liability - The Basis for Legal Action
  2. Tort of Negligence: A Common Basis of Legal Action against Occupiers
  3. Occupiers' Liability Acts
    • The Rationale
    • Definitions
    • Higher Standard of Duty of Care Owed to Children
    • Factors used by the Court in Determining Liability of Occupiers
    • Suggested Risk Management Techniques
  4. Slip and Fall Claims
    • Was There an Unusual Danger?
    • Ought the Defendant to Have Known of the Danger?
    • Was Reasonable Care Taken by the Occupier?
    • Did the Invitee Use Reasonable Care?
  5. Host Liquor Liability
    • The Basis of Most Alcohol-Related Suits
    • The Expansion of Alcohol-Related Liability
    • Risk Management for Alcohol-Related Liabilities

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49269; MB5595

Provinces d’accréditation:
Optional Coverages in a Commercial Form (IC11) 85.00 $

This is the sixth in a series of courses dealing exclusively with Wawanesa Insurance's Business Insurance Policy (BIP).

In this course, we will review each of the following six Optional Coverages:

  • Account Receivable Coverage
  • Earthquake Coverage
  • Electronic and Data Processing Coverage (EDP)
  • Exterior Glass Coverage
  • Outdoor Sign Coverage
  • Valuable Papers and Records Coverage

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49270; MB5540

Provinces d’accréditation:
Overcoming Price Objections (IR32) 85.00 $

This course is intended to help recognize objections and learn how to handle them in a manner that leads to the successful completion of the sale.

One very important aspect about objections is that they are not personal. The customer is objecting to something about the product that is being sold; they are not objecting to the person doing the selling.

While many people think of objections as obstacles to the sale, they are really opportunities, specifically:

  • Opportunities to learn about the things that are bothering the customer.
  • Opportunities to find out what the customer really thinks.
  • Opportunities to find out what the real problem is.

Objections can come up at any time in the sales process.

Objections are really a sign that the customer has some interest, but they do not yet see the value of your product or service to them.

This is particularly true of any objection to price.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Overcoming Sales Objections (IR17) 85.00 $

In this course, we will learn how to overcome objections in the sales process. We will also look at the causes of a prospect's objections and learn simple techniques to resolve their questions and concerns in a helpful and non-confrontational manner.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Overcoming Stress in the Workplace - Part 2 (IR19) 85.00 $

In this course, we will identify sources of job stress and methods we can use to overcome and survive job stress under the following headings:

  1. Medicines and Herbs
  2. Get a Move On
  3. Surviving Tech Stress
  4. Super Stress
  5. Take Time Off; Is It an Option?
  6. Job Fishing
  7. Make an Attitude Adjustment
  8. Sleep
  9. Relax

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Overcoming Stress in the Workplace Part 1 (IR18) 85.00 $

The information in this course is drawn from the book entitled Surviving Job Stress - How to Overcome Workday Pressures by John B. Arden, Ph.D.

In this course, we will identify job stress and methods we can use to overcome and survive it.

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
Personal Injury Liability (IC30) 85.00 $

This course focuses on three of the four Insuring Agreements contained in Section 1 - Coverages of the Commercial General Liability Form (also known as the 'CGL'), specifically:

  • Coverage B - Personal Injury Liability
  • Coverage C - Medical Payments
  • Coverage D - Tenants' Legal Liability

We will also discuss:

  • Common Exclusions
  • Supplementary Payments

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49272; MB5556

Provinces d’accréditation:
Pet Owners Liability (IP22) 85.00 $

An alarming number of Canadians are injured every day by pets belonging to others. While it seems that dogs, particularly pit bulls and Rottweilers, get most of the attention, there have been some substantial liability claims arising out of the ownership of farm animals, including exotic pets.

In this course, we will look at pet owners' liability under the following topic headings, specifically:

  1. Determination of Liability - Basic Principles
    • The Law Respecting Civil Action against Animal Owners
    • Tort of Negligence: A Common Basis of Legal Action against Animal Owners
  2. Liability for Domestic Pets (Dogs and Cats)
    • Dog Bites and Attacks
    • Dangerous Dogs
    • Cats
  3. Liability for Farm Animals
    • Horses
    • Cattle (Cows, Bulls, etc)
    • The Statistics
  4. Liability for Exotic Pets
  5. Animal Laws and Bylaws
    • Dangerous Dogs
    • Other Animals
  6. Animal Ownership: How to Minimize the Risk
    • Domestic Pets
    • Farm Animals
    • Exotic Pets

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49273; MB5590

Provinces d’accréditation:
Producing New Business Through Prospecting (IR33) 85.00 $

Successful salespeople are always looking for new customers for their products or services. The sales experts (the people who write the books) tell us we should be doing a lot of prospecting for new clients - that we should be consumed by it. Why? Simply, because IT'S WHERE SELLING STARTS.

Even when their 'leads' are generated for them by other brokerage staff, the best insurance salespeople are always prospecting.

Definition

Prospecting includes all means available to salespeople to identify potential clients for the brokerage. It's an essential step in producing new business. Who are your prospects? What should your 'prospecting' goal be?

Durée de l’accès: 12 Mois

Heures créditées: 2

Type de crédit: RIBO - Personal Skills

No de crédit:

Provinces d’accréditation:
Property Coverage in a Homeowners Form - Part 2 (IP19) 85.00 $

This is a continuation of Homeowners Property Coverages based on Standard Industry Wordings. Part Two continues to look at characteristics shared by Homeowners Forms, with special attention given to Coverage C - Personal Property; Special Limits of Insurance; Extensions of Coverage; and Basis of Claim Payment.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49274; MB5588

Provinces d’accréditation:
Property Coverages in s Homeowners Form - Part 1 (IP17) 85.00 $

There are certain characteristics common to most Homeowners Forms. We look at those in this course which is based on IBC wordings. We pay special attention to key definitions in Section 1 - Property Coverages, as well as analyze the coverages available under Section 1.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49275; MB5587

Provinces d’accréditation:
Protecting Against Identity Theft (IP21) 85.00 $

In this course, we will look at the impact of identity theft on Canadians, methods in which identity thieves obtain information, case studies and risk management techniques.

Topics to be discussed include:

  1. What is Identity Theft?
  2. Watch Your Back - Popular Tricks of Identity Thieves
  3. True Crime - Identity Theft Cases in North America
  4. Risk Management Techniques
  5. Reacting to Identity Theft

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49276; MB5587

Provinces d’accréditation:
Seed & Irrigation Equipment Insurance (IF05) 85.00 $

This is just one in a series of courses dealing with SGI CANADA's Agro Pak (Booklet AP-10). In this course, we will discuss and analyze the coverages provided by SGI CANADA for the following farm property, including:

  • Grain
  • Irrigation Equipment

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49277; MB5567

Provinces d’accréditation:
Speaking and Presentation Skills (IR11) 85.00 $

In this course, we will look at skills required to speak with confidence and create effective speaking habits under the following headings:

  • Step One - Preparation
  • Step Two - Opening
  • Step Three - Closing

Please Note: This course does not qualify for RIBO credits.

*Revised September 29, 2005

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: RIBO - Personal Skills / General/Adjuster

No de crédit:

Provinces d’accréditation:
The Effects of Marijuana Grow Operations (IP23) 85.00 $

This course discusses the effects of marijuana grow operations on the insurance industry and individuals, specifically property owners who have seen their homes and other revenue properties literally destroyed by the criminals who use them to house these illegal operations. Also included in this course are numerous risk management techniques that can be used by landlords and their neighbours to safeguard both their property and their community.

Durée de l’accès: 6 Mois

Heures créditées: 2

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49283; MB5591

Provinces d’accréditation:
The Issue of Mold - Part 1 (IP26) 85.00 $

Topics to be discussed include:

  1. Mold - Old, But Here to Stay
  2. The Growing Issue - Mold in the Spotlight
  3. The Rise of Mold-Related Cases and Claims in Canada
  4. Detection and Restorative Action

Risk Management Techniques

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49284; MB5593

Provinces d’accréditation:
The Issue of Mold - Part 2 (IP27) 85.00 $

In this course, we will look the impact of mold on insurers and litigators, first party property claims, third party liability claims and case studies.

Topics to be discussed include:

  1. Mold - A Problem for Insurers and Litigators
  2. Policy Issues
  3. Litigation Cases in North America
  4. The Future of Mold Claims and Cases

Durée de l’accès: 6 Mois

Heures créditées: 3

Type de crédit: General/Adjuster - Technical / RIBO - Technical

No de crédit: AIC#49285; MB5594

Provinces d’accréditation: